Experience

MD7

• United States
• Telecommunications
• 200 - 300 Employee

• Head Of Business Development

  • Aug 2018 - Present

• Business Development and Client Relationship

  • Nov 2016 - Aug 2018

  New Business Development - Client Retention and Customer Satisfaction – Networking - Business Development Planning - Knowledge Management - Market Research – New Technologies

• Lease Processing Manager

  • Jul 2012 - Nov 2016

  Develop and implement process changes related to quality and departmental efficiencies by coordinating lease processing teams, lease consultant team leads and/or senior management



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Gaming Expert for Electronic Arts

  • Dec 2011 - Jun 2012

  Supporting Electronic Arts Customers with technical issues, billing enquiries, reporting foul play or behaviour in social online gaming

• Customer Relations Representative for Cisco

  • May 2011 - Dec 2011

  Cisco Frontline Agent and Technical Frontline Agent, first point of contact for Cisco customers, partners or employees; providing German, English and French support by telephone and e-mail; part of incentive team in order to drive the team morale