Experience

WAC Lighting

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• IOT - Project Manager

  • Feb 2019 - Present

  • Develop, coordinate and authorize with overseas team to achieve tight project timeline• Collaborate with UL to track project development process in order to bring quality product to market • Communicate and coordinate task with vendor, manufacturer and internal team to meet the market needs• Coordinate with 3rd party iOS and Android developer to launch company first Smart Fan App• Continuously test and debug APP with internal and external developers to improve quality of usage• Schedule and coordinate with firmware and software developers• Work closely with customer service and tech specialist to assist clients with any requests

• Tech Specialist

  • Jun 2018 - Feb 2019

  • Create lighting layout with specific customer request and budget• Work closely with software developer for Modern Forms App.• Filling in as interim test engineer to debug and test IOS and Android app• Provide extensive hands-on training and app walkthrough• Assist tech team with advanced technical issue• Provide test result for oversea vendor and China team

• Project Data Analyst

  • Apr 2016 - Jun 2018

  • Research commercial construction project leads from CMD group software to target larger lighting projects for our sales rep• Filter and breakdown information for outside sales rep with lighting layout blueprint• Understanding of competitor’s product, price point and recommend cross-over product• Create competitive analysis data for sales rep and tech team• Assist tech team with lighting layout submittal• Providing technical guidance for customer service and inside sales rep

• Customer Service Representative

  • Dec 2014 - Apr 2016

  • Train new employees on SAP system, policies and professional mannerism• Answer incoming customer and sales representative inquires in an accurate, efficient and courteous manner.• Work in a team environment to exceed client expectations.• Volunteer for various lighting layout projects.• Hand-picked into rapid response team to assist business needs• Going above and beyond to provide a solution for customers• Manage and resolve general customer service issues.• Handle technical troubleshooting for lighting products • Maintain a high level of product knowledge.• Manage the integrity and accuracy of the database.



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Account Specialist

  • 2011 - 2014

  • Maximizing customer experience by solving the “whole” problem • Building customer confidence by providing the accurate information about devices, service plans, and the term of conditions • Maintaining the store, open and closing, cashing out daily register • Answer telephone inquiries from customers and stores regarding the status of units and other service issues • Activate account with an accurate information and in a timely manner • Maximizing customer experience by solving the “whole” problem • Building customer confidence by providing the accurate information about devices, service plans, and the term of conditions • Maintaining the store, open and closing, cashing out daily register • Answer telephone inquiries from customers and stores regarding the status of units and other service issues • Activate account with an accurate information and in a timely manner