Experience

Blendow Lexnova

• Sweden
• Legal Services
• 1 - 100 Employee

• Key Account Manager

  • May 2019 - Present

  Key Account Manager helping some of Swedens most succesful law firms stay up to date with accurate and fast judicial news coverage including business law, criminal law, labour law and much, much more. Focus on building long lasting, productive commercial relationships with key clients. Key Account Manager helping some of Swedens most succesful law firms stay up to date with accurate and fast judicial news coverage including business law, criminal law, labour law and much, much more. Focus on building long lasting, productive commercial relationships with key clients.



Hermods AB

• Sweden
• Education Management
• 300 - 400 Employee

• SFI- Lärare Hermods

  • Nov 2020 - Present

  Introgrupp några kvällar i veckan för SFI-studenter vuxenutbildning. Intro till svenska och det svenska samhället. Introgrupp några kvällar i veckan för SFI-studenter vuxenutbildning. Intro till svenska och det svenska samhället.



Ceniteg Solutions S.A.C.

• Peru
• Business Consulting and Services
• 1 - 100 Employee

• Key Account Manager

  • Apr 2017 - Feb 2018

  Head of sales for consultant firm Ceniteg Solutions SAC based in Trujillo Perú. Specializing in consultant assignments for the extractive industries sector. Head of sales for consultant firm Ceniteg Solutions SAC based in Trujillo Perú. Specializing in consultant assignments for the extractive industries sector.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality Analyst

  • Feb 2015 - Sep 2015

  Quality analysis for global alignment intiative for multinational multi-service SELLBYTEL GROUP. Project working to align procedures, policies and communication between off-shoring specialists international hubs in different business regions in APAC and EMEIA (Kuala Lumpur, Singapour, Barcelona, Valencia, Nuremberg and Berlin). Developing and implementing alignment of HR-procedures, recruitment procedures and others. Quality analysis for global alignment intiative for multinational multi-service SELLBYTEL GROUP. Project working to align procedures, policies and communication between off-shoring specialists international hubs in different business regions in APAC and EMEIA (Kuala Lumpur, Singapour, Barcelona, Valencia, Nuremberg and Berlin). Developing and implementing alignment of HR-procedures, recruitment procedures and others.



SELLBYTEL Group

• Germany
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Technical Support Project Manager

  • Feb 2014 - Feb 2015

  -Responsible for communication with clients and operations teams ,wfm-teams and quality departments. -Responsible for: reporting to client/upper management of company, responsible for Supervisors and -Quality teams working with the front-line advisors.- Responsible for initial implementation of project, when implementation terminated the project HC had passed 180 advisors.

• Service Department Project Manager

  • Apr 2013 - Feb 2014

  Management of Service team of 100-150 employees for important company within It-sector. Position involves: - Problem solving , Leadership, Quality evaluations, communication with HR/Work force management departments, communication with client, planning, projection and development.

• Procedure Escalations

  • Mar 2012 - Mar 2013

  For one of the most important companies in the IT- and computer manufacturer-sectors. Management of client´s special requests concerning the service. Detailed feedback on particular cases, registration of development areas. Closely working with quality departments, Supervisors and coordinators and employees in general in pursuit of diligent solutions to the problems presented. Point of contact for concerns/escalations.

• Supervisor

  • Jan 2010 - Mar 2012

  Supervisor of post-sales services for important computer manufacturer. Mainly supervision of the nordic teams (Swedish, Finish, Norwegian and Danish markets) but also multi-cultural experience has been acquired when supervising Spanish and Portuguese teams.

• Team Leader After Sales Team

  • Jan 2009 - Jan 2010

  Quality monitoring, coaching of other team members. Training and development coaching. Limited quality reporting aimed towards Quality managers, Supervisors and Department managers.