Experience

Holiday Inn Express & Suites Syracuse North - Airport Area

• United States
• Hospitality
• 1 - 100 Employee

• Assistant General Manager

  • mai 2021 - - aujourd’hui



Van Buren Lodging

• Front Office Manager

  • juin 2020 - mai 2021

• Front Desk Staff/Night Auditor

  • avr. 2019 - mai 2020

  Managed the booking and billing of guest reservations, checked guests in and out of their rooms,reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guestscomplaints Answered phones to take reservations and/or respond to guest service requests Proactive in identifying and fulfilling customers' needs to ensure comfortable and pleasant guestexperiences. Ensured that all wake up calls are handled promptly and properly. Dedicated team player Mastery of Opera PMS Motivated & coached team to get IHG Rewards Club Enrollments & led team in same Made a point to assist fellow team members in any way possible. Took initiative and created documents for fellow team members to assist in training, education, &organization. Instituted more comprehensive & efficient ways to perform the Audit duties



Jai Dev Inc

• Front Desk Staff/Night Auditor

  • déc. 2017 - janv. 2019

  Managed the booking and billing of guest reservations, checked guests in and out of their rooms,reviewed daily reports, handled multiple telephone lines, maintained cash drawer, handled all guestscomplaints Answered phones to take reservations and/or respond to guest service requests Proactive in identifying and fulfilling customers' needs to ensure comfortable and pleasant guestexperiences. Ensured that all wake up calls are handled promptly and properly. Dedicated team player Mastery of Choice AdvantageSeasonal Stocker