Experience

Ecomtent

• Technology, Information and Media
• 1 - 100 Employee

• Founder, CEO

  • Oct 2022 - 1 year 3 months

  Toronto, Ontario, Canada Enables sellers to replicate hero SKU merchandising across their entire ecommerce catalogs. Techstars x Ebay program San Francisco ’23.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Head of Expansion, Capacity & Cost (3P EU UFG)

  • Jan 2022 - Sep 2022

  United Kingdom 3P Ultra-Fast Groceries (UFG) is an innovative shopping experience focused on ultra-fast delivery of groceries. I led the scale up of the network from <15 third-party stores from one merchant to +300 store from 10+ merchants in five countries during my tenure. My role was to lead a team of Program Managers responsible for: - Developing the strategy for Amazon Grocery Expansion, for new merchants & marketplaces - Delivering projects to reduce key lines of cost in the P&L via the rollout… Show more 3P Ultra-Fast Groceries (UFG) is an innovative shopping experience focused on ultra-fast delivery of groceries. I led the scale up of the network from <15 third-party stores from one merchant to +300 store from 10+ merchants in five countries during my tenure. My role was to lead a team of Program Managers responsible for: - Developing the strategy for Amazon Grocery Expansion, for new merchants & marketplaces - Delivering projects to reduce key lines of cost in the P&L via the rollout of tech features, new equipment, and new processes. - Prioritising and overseeing roll out of technology developed for US Whole Foods Market business in the EU through my team, and influencing Amazon’s global tech roadmaps to account for EU nuances, requirements and opportunities.

• Senior Program Manager (3P EU UFG)

  • Dec 2019 - Jan 2022

  London, United Kingdom 3P Ultra-Fast Groceries (UFG 3P) is an innovative shopping experience focused on ultra-fast delivery of groceries from third-party partner stores. My role was to lead a team of Program Managers responsible for: - Monitoring, projecting, and addressing bottlenecks in the 3P operation to optimise capacity and efficiency. This included building fully automated capacity monitoring systems, and driving business-critical capacity increases during Covid-19 pandemic to meet volume spikes. -… Show more 3P Ultra-Fast Groceries (UFG 3P) is an innovative shopping experience focused on ultra-fast delivery of groceries from third-party partner stores. My role was to lead a team of Program Managers responsible for: - Monitoring, projecting, and addressing bottlenecks in the 3P operation to optimise capacity and efficiency. This included building fully automated capacity monitoring systems, and driving business-critical capacity increases during Covid-19 pandemic to meet volume spikes. - Prioritising and overseeing roll out of technology developed for US Whole Foods Market business in the EU through my team, and influencing Amazon’s global tech roadmaps to account for EU nuances, requirements and opportunities. - Owning Availability metrics, and aligning multiple internal organisations (Business, Finance, Operations) around goals to balance cost with customer experience.

• Global Talent Secondee (Singapore Retail)

  • Jul 2019 - Dec 2019

  Singapore Selected for 6-month assignment on the prestigious ‘Amazon Global Talent Program’ to work on the country launch of Amazon Singapore. My role was to own catalogue quality for launch, to ensure a good customer experience in searching and browsing.

• Program Manager (Customer Insights, Amazon Business UK)

  • Mar 2019 - Jul 2019

  London, United Kingdom Our vision in Amazon Business: to be the marketplace where businesses large and small, non-profit organizations, government departments and other corporate entities can find and buy anything they need online. My Role: - Provide insights on Amazon B2B customer behavior, utilizing Machine Learning to forecast future trends to inform business decisions. - Owning UK Amazon Business Selection goal and driving projects at scale to aid recruitment teams achieve their targets. - Owner of… Show more Our vision in Amazon Business: to be the marketplace where businesses large and small, non-profit organizations, government departments and other corporate entities can find and buy anything they need online. My Role: - Provide insights on Amazon B2B customer behavior, utilizing Machine Learning to forecast future trends to inform business decisions. - Owning UK Amazon Business Selection goal and driving projects at scale to aid recruitment teams achieve their targets. - Owner of Education vertical in UK marketplace.

• Strategic Account Manager (Amazon Business UK)

  • Jan 2018 - Mar 2019

  London, United Kingdom Our vision in Amazon Business: to be the marketplace where businesses large and small, non-profit organizations, government departments and other corporate entities can find and buy anything they need online. My Role: - Account management of the 10 Sellers on Amazon with the largest Amazon Business potential. - Project management of third party Seller product development recommendations for B2B customers.

• Account Manager (Amazon Marketplace UK)

  • Sep 2016 - Dec 2018

  London, United Kingdom My Role: - E-commerce management for strategic third-party sellers on Amazon. - Tracking and analysing market trends in 'Home' category, requiring proficiency in SQL.



OCBC

• Singapore
• Banking
• 700 & Above Employee

• Investment Analyst

  • Apr 2015 - Sep 2015

  London, United Kingdom - UK Real Estate investment team in finalising deals for South East Asian clients buying London Real Estate. - +£100 million investments.



Foreign Policy Initiative

• United States
• Public Policy Offices
• 1 - 100 Employee

• Research Associate

  • May 2014 - Aug 2014

  Washington D.C. Metro Area - Research & Briefing opinion leaders for congressional events. - Social Media strategy.



The Garage Soho

• United Kingdom
• Investment Management
• 1 - 100 Employee

• Project Management Intern

  • Apr 2012 - Jun 2012

  London, United Kingdom - Entrepreneurial/ research based project on a new start up opportunity. - Developed the entire business strategy: evaluated the target market, profiled competitors, imagined a brand and drafted finances. - Created a business plan that has subsequently been taken forward by The Garage Soho.