Chief Technology Officer

• Oct 2020 - Present

Product Manager

• Jun 2019 - Oct 2020

IT Project Manager

• Mar 2019 - Jun 2019

Project Coordinator

• May 2018 - Mar 2019

- setting tasks for the developer; - upholding the interests and decisions of the customer site "kiyavia.vis-design.com"; - monitoring and control-tracking, checking and maintaining reports on the execution of the project; - organization of work of the project team; - monitoring the implementation of deadlines of tasks; - regular reporting on project implementation; - economic concept development of the website. - setting tasks for the developer; - upholding the interests and decisions of the customer site "kiyavia.vis-design.com"; - monitoring and control-tracking, checking and maintaining reports on the execution of the project; - organization of work of the project team; - monitoring the implementation of deadlines of tasks; - regular reporting on project implementation; - economic concept development of the website.

CC Manager

• Apr 2012 - Apr 2018

- monitoring the airline market and making the competitor innovations, - working on CRM integration - automation of the Call Centre customer support processes - increase the number of serviced customer requests; - growth in revenue from sales of services; - quality customer service staff call center; - growth in sales from existing customers; - customer aquisition; - efficiency and effectiveness of service for all customer calls to the Call Center with a level of over 95%; - ensuring the constant growth of sales through the Internet; - control over the provision of full information by the CC employees to customers, flights, hotels bookings and ancillary services. - preparation of proposals for improving the use of websites and systems for on-line booking services; - strategic planning and analysis of production activities; - analysis of errors, accusations and comments, preventive work with the CC staff to prevent them; - carrying out analyzes at least once a week with the staff of the Operator Center for current production issues; - organization and control of self-education and advanced training of specialists of the Operator center. - organize and conduct work with employees: study, increase knowledge, communication skills, efficiency and quality of work; Show less