Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Customer Growth Relationship Manager

  • Feb 2022 - Present

• Retention Specialist

  • May 2021 - Feb 2022

• Customer Support Specialist

  • Nov 2017 - May 2021



SMS Assist, L.L.C.

• United States
• Facilities Services
• 500 - 600 Employee

• Operations Manager

  • Sep 2016 - Nov 2017



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Support Supervisor

  • May 2015 - May 2016

  •Helped teach front-line representatives how to better assist customers while also directly handling escalated issues•Trained representatives in the U.S. and India•Acted as a liaison between Groupon and the customers for site security by gathering pertinent information revolving around unauthorized activity using multiple tools and programs

• Getaways Representative

  • Sep 2014 - May 2015

  •Worked with customers, hotels, and vendors to ensure high quality and satisfaction within the fastest growing department of Groupon•Consistently exceeded department metrics in productivity while maintaining higher than 95% quality assurance average•Helped create and pilot programs that are still used by the department•At or near the top of the department each month by averaging 10+ calls per hour and 20-25 emails per hour



DePaul University

• United States
• Higher Education
• 700 & Above Employee

• Grounds Crew

  • Nov 2012 - Apr 2014

  •Coordinated with various outside vendors ranging from small and medium size businesses through Fortune 500 companies •Responsible for the organization and coordinating of various events within DePaul’s Student Center •Maintain a visually appealing appearance within my assigned territory through constant upkeep of buildings and grounds •Assist with project requests alongside University professors and administration staff •Was on call throughout the winter months, working up to 13 hour days in order to maintain a safe and stable environment for the students and faculty Show less



George's Gym

• Greater Chicago Area

• Co-Owner

  • 2010 - Nov 2012