Experience

FareShare Greater Manchester

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Food Allocations Operative

  • Jun 2022 - Present

  • Allocating food to charities, food banks and communities – helping to maintain smooth operation. • Managing CFM issues/complaints, working across the team to investigate issues and provide a response or resolution. • Training volunteers and staff in office administration. • Managing tonnes of stock and short/long dated items to reduce food waste/organise storage. • Ensuring careful and accurate handling of paperwork, including filing, received and dispatched food documentation, for the purpose of compliance, inspections and traceability • Liaising closely with the Warehouse team to ensure that incoming food is entered into the database promptly to be allocated to customers. • Ensuring delivery of orders by accurately organising twice-daily delivery schedules. • Obtained Level 3 in Food Safety. Show less



Awakening Minds

• Rochdale, England, United Kingdom

• Freelance IT Consultant

  • Apr 2020 - Present

  - Advised on the implementation of CRM and provided various software solution options e.g. Caspio, CiviCRM, Maximizer. - Refurbished laptops for the digitally left-behind. - Advised on the implementation of CRM and provided various software solution options e.g. Caspio, CiviCRM, Maximizer. - Refurbished laptops for the digitally left-behind.



Heywood, Middleton & Rochdale Circle

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Volunteer (IT, Community, Admin)

  • Apr 2019 - Present

  • IT Consulting - performed IT service of head office (PC/Mac) & advised on security/backup software solutions. • Running social events - engaging with members & attendees from challenging backgrounds. • Liaising with members by phone to obtain feedback & suggestions for social events. • Updating the database with received payments & booking members onto events. • Receiving & making phone calls for the Volunteer Driver Service & inputting journeys into a state-of-the-art, custom-made database. • Refurbishing laptops for digitally left behind people in Rochdale. Show less



Socitm Advisory

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Graduate Consultant

  • Jan 2020 - Sep 2020

  • Project management rotation in PMO office. • Worked on project to fully implement and champion Microsoft Office 365 and NetSuite across the company of 100 employees. • Lots of experience working from home with Microsoft Teams, self-organising productive workflows and collaborating with colleagues through a suite of software. • Created company-wide surveys to gather feedback. • Sent out communications for projects such as NetSuite and Office 365 implementation. • Researched climate change policy in local government. Show less



Index on Censorship

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Free Speech Is for Me (Advocate)

  • Oct 2019 - Feb 2020

  • Received mentoring & advice from experienced free speech advocates. • Professional media training & regular training on public speaking/writing. • Built debating skills to speak out about free speech issues at events, meetings & in the media. • Researched and published an article on free speech issues. • Received mentoring & advice from experienced free speech advocates. • Professional media training & regular training on public speaking/writing. • Built debating skills to speak out about free speech issues at events, meetings & in the media. • Researched and published an article on free speech issues.



Colin Lambert (Parliamentary Candidate for Heywood & Middleton)

• Heywood, England, United Kingdom

• Campaign Assistant

  • Aug 2019 - Dec 2019

  • Worked with former Leader of Rochdale Council on General Election campaign. • Canvassed thousands of constituents, entered voter survey data & delivered thousands of leaflets. • Worked from 7am-10pm on voting day getting out the vote & working as a polling station teller. • Learnt how to organise a campaign team & how to run a full-scale election campaign. • Worked with former Leader of Rochdale Council on General Election campaign. • Canvassed thousands of constituents, entered voter survey data & delivered thousands of leaflets. • Worked from 7am-10pm on voting day getting out the vote & working as a polling station teller. • Learnt how to organise a campaign team & how to run a full-scale election campaign.



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Disability Ambassador

  • Jun 2018 - Oct 2018

  - Talking to prospective students at open days about services the university offers around mental health, learning difficulties and mental health - Delivering presentations - Working in a team of student ambassadors with different disabilities - Talking to prospective students at open days about services the university offers around mental health, learning difficulties and mental health - Delivering presentations - Working in a team of student ambassadors with different disabilities



GuyKat

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Business Development and Marketing

  • Jun 2018 - Sep 2018

  • Organised & developed company use of Pipedrive’s Customer Relationship Management (CRM) software to market services to current & prospective clients. • Used accounting software (FreeAgent) - worked on credit control to maintain cashflow & keep company invoices up to date. • Maintained social media accounts to ensure a steady supply of content to followers on Facebook, Twitter & LinkedIn. • Organised & developed company use of Pipedrive’s Customer Relationship Management (CRM) software to market services to current & prospective clients. • Used accounting software (FreeAgent) - worked on credit control to maintain cashflow & keep company invoices up to date. • Maintained social media accounts to ensure a steady supply of content to followers on Facebook, Twitter & LinkedIn.



Hospitality and Accommodation Services at the University of Birmingham

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Summer Site Assistant

  • Jun 2017 - Sep 2017

  • Worked in a large team to ready the site for around 1100 students. • Dealt with customer service complaints and gave guests tours of the site complex. • Had to be adaptable to a variety of jobs: decorating, removal and cleaning amongst others. • A physically demanding job which required perseverance and endurance. • Worked in a large team to ready the site for around 1100 students. • Dealt with customer service complaints and gave guests tours of the site complex. • Had to be adaptable to a variety of jobs: decorating, removal and cleaning amongst others. • A physically demanding job which required perseverance and endurance.



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Portering Assistant

  • Feb 2017 - Jun 2017

  • Organised files, photocopying, archiving, data input – showcased good office practice. • Set up rooms for lectures and seminars. • Moved heavy furniture and equipment – showing awareness of health and safety and physical fitness and endurance. • Disposed of classified documents & information – demonstrating trustworthiness. • Worked as part of team – demonstrating co-operation skills. • Worked independently – requiring good time-keeping skills, perseverance and concentration. • Organised files, photocopying, archiving, data input – showcased good office practice. • Set up rooms for lectures and seminars. • Moved heavy furniture and equipment – showing awareness of health and safety and physical fitness and endurance. • Disposed of classified documents & information – demonstrating trustworthiness. • Worked as part of team – demonstrating co-operation skills. • Worked independently – requiring good time-keeping skills, perseverance and concentration.



EU Referendum Campaign

• Rossendale, England, United Kingdom

• Constituency Coordinator (Rossendale & Darwen)

  • Jan 2016 - Jun 2016

  • Created & organised a team of 50 campaigners across the political spectrum & constituency - displayed organisation, teamwork & leadership to spearhead our own local campaign. • Canvassed local voters – developed confidence, persuasiveness & knowledge of debates. • Inputted voting data into voter identification software & processed information to identify target voters - displayed the ability to process information with advanced I.T. skills. • Posted leaflets & letters to voters - necessitating an appreciation of planning & logistics. • Set up meetings & prepared campaigners for debates - demanded strategic thinking & teaching of public speaking skills. Show less



Mint People

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Bartender/Bar Back

  • May 2015 - Oct 2015

  • Serving customers at bars based at a range of festivals – working under pressure; requiring teamwork. • Helping to set up and pack down bar equipment and fittings – showing logistical skills. • Setting out bar products, keeping them stocked up – requiring attention to detail. • Providing excellent customer service by demonstrating communication & awareness. • Handling large amounts of cash. • Serving customers at bars based at a range of festivals – working under pressure; requiring teamwork. • Helping to set up and pack down bar equipment and fittings – showing logistical skills. • Setting out bar products, keeping them stocked up – requiring attention to detail. • Providing excellent customer service by demonstrating communication & awareness. • Handling large amounts of cash.



Missguided

• United Kingdom
• Retail
• 100 - 200 Employee

• Customer Care Advisor

  • Sep 2014 - Sep 2015

  • Took enquiries regarding female fashion items via email on a range of issues including delivery, refund and returns. • Entered data into computerised systems, logging refunds and discounts – showcased alertness & attentiveness. • Used a range of I.T. systems including Zen Desk, Magento and Metapack. • Liaised with other organisations such as couriers to resolve enquiries. • Dealt with customers sensitively to ensure maximum customer satisfaction. • Took enquiries regarding female fashion items via email on a range of issues including delivery, refund and returns. • Entered data into computerised systems, logging refunds and discounts – showcased alertness & attentiveness. • Used a range of I.T. systems including Zen Desk, Magento and Metapack. • Liaised with other organisations such as couriers to resolve enquiries. • Dealt with customers sensitively to ensure maximum customer satisfaction.



Clive Balchin (Parliamentary Candidate for Rossendale & Darwen)

• Rossendale, England, United Kingdom

• Campaign Assistant/Advisor

  • Jan 2015 - May 2015

  • Responded to constituent concerns by phone & email regarding sensitive local & national issues - required strong communication & listening skills, as well as political knowledge. • Created leaflets in Photoshop (sent to thousands of constituents), marketing materials & press releases. • Held street stalls to engage voters – required confidence, communication & interpersonal skills. • Advised candidate on local & national issues to target different demographics & promote a positive image of the campaign in hustings & other events. • Created social media campaign & website reaching thousands of constituents– required knowledge of website building, Facebook adverts, analytics, MailChimp & creating video content. Show less



Mirco's Ristorante

• Whitworth, England, United Kingdom

• Waiter

  • Sep 2011 - Sep 2013

  • Served drinks quickly & to a high standard. • Kept the bar & restaurant areas clean & tidy. • Organised work around school & sixth form with good time keeping skills & prioritisation. • Assisted in planning events such as parties & birthdays. • Delivered excellent customer service through being mindful of the customer – demonstrated communication skills. • Served drinks quickly & to a high standard. • Kept the bar & restaurant areas clean & tidy. • Organised work around school & sixth form with good time keeping skills & prioritisation. • Assisted in planning events such as parties & birthdays. • Delivered excellent customer service through being mindful of the customer – demonstrated communication skills.