AVID Tutor

• Nov 2020 - Present

• Served as a resource for 50+ high school students to provide guidance for adopting collaboration and leadership strategies at the college level. • Engaged students in higher- level Socratic style discussions and tutoring sessions while achieving a 90% participation rate. • Served as a resource for 50+ high school students to provide guidance for adopting collaboration and leadership strategies at the college level. • Engaged students in higher- level Socratic style discussions and tutoring sessions while achieving a 90% participation rate.

Server

• Aug 2018 - Present

• Created an environment that focused on the development and team dynamics of all employees. • Provided exceptional customer service to every customer and focused on developing connections with customers. • Created an environment that focused on the development and team dynamics of all employees. • Provided exceptional customer service to every customer and focused on developing connections with customers.

Custodian

• Aug 2020 - Jan 2023

Office Coordinator

• Aug 2020 - Nov 2020

Creation and maintenance of an environment that ensures the highest level of customer service to all • Providing professional, friendly and compassionate service to all patients and staff in person and/or via telephone communication • Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices • Accurate scheduling and registration of patients • Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizations • Informing Athletico’s patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines • Timely communication via email, phone, and/or in person • Serving as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and patients • Managing the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phone • Running the daily/weekly Portal and NextGen reports. Review and identify next action(s) • Supporting the Facility Manager with daily operations of the clinic • Supporting the Regional Manager and Regional Service Manager as requested to help grow the business • Onboarding of new employees/verifying I-9 Perform all duties and special projects assigned per specified deadlines • Training all staff on administrative duties, company protocols and best practices • Ordering of office/clinic supplies • Ensuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support

, Child Care Provider

• May 2017 - Aug 2020

• Focused largely on behavior interventions for children with special needs between kindergarten and 5th grade. • Collaborated with parents and staff in building behavior and achievement plans that directly relates to the individual student needs. • Focused largely on behavior interventions for children with special needs between kindergarten and 5th grade. • Collaborated with parents and staff in building behavior and achievement plans that directly relates to the individual student needs.