Manager - Demand Planning & Logistics

• Nov 2022 - Present

•Responsibility of EMEA Demand Review for 12 countries as part of the Global S&OP process • Review of growth rates, forecasts and budgets in alignment with financial plans and short- / mid-term growth strategies • Review of logistic terms and conditions with Distirbution Partners & Logistic Service Providers • Subject Matter Expert and Project Member for the implementation of our new Global S&OP tool •Responsibility of EMEA Demand Review for 12 countries as part of the Global S&OP process • Review of growth rates, forecasts and budgets in alignment with financial plans and short- / mid-term growth strategies • Review of logistic terms and conditions with Distirbution Partners & Logistic Service Providers • Subject Matter Expert and Project Member for the implementation of our new Global S&OP tool

Head of Customer Service EMEA - Molding Compounds

• Aug 2019 - Nov 2022

• Leading a customer sevice team of 10 employees for the automotive, lighting and electronics industries • Optimizing processes and collaboration between the interfaces along our order-to-cash process • Implementation of a new customer allocation • Implementation of internal process guidelines in collaboration with Head of Business Management and Global Key Account Management

Head of Customer Service EMEA - Bulk Monomers

• Aug 2019 - Nov 2020

• Leading a customer service team of 5 employees • Digital transformation of business processes by using Elemica and establishing a paperless office environment • Optimizing processes and collaboration between the interfaces along our order-to-cash process • Trade Compliance Expert (TCE) • Checking inquiries of customers in critical countries by determined criteria • Approving customer profiles

Head of Customer Service EMEA - Molding Compounds

• Mar 2019 - Jul 2019

• Leading a customer sevice team of 8 employees for the automotive, lighting and electronics industries • Optimizing processes and collaboration between the interfaces along our order-to-cash process • Implementation of a new customer allocation

Head of Customer Service EMEA - Bulk Monomers

• Dec 2017 - Jul 2019

• Leading a customer service team of 6 employees • Digital transformation of business processes by using Elemica and establishing a paperless office environment • Optimizing processes and collaboration between the interfaces along our order-to-cash process • Trade Compliance Expert (TCE) 》 Checking inquiries of customers in critical countries by determined criteria 》Approving customer profiles

Customer Service Representative - Bulk Monomers

• Jan 2017 - Nov 2017

• Order-to-Cash-Process • Key Account Management • Responsible for overseas business to Near Middle East & South America

Trainee as Industrial Business Management Assistant

• Sep 2014 - Jan 2017

Student Trainee - Customer Service

• Apr 2014 - Aug 2014

Trainee - Marketing & Sales

• Oct 2013 - Apr 2014