Max Dickey
Senior Product Support Specialist at OAO- Claim this Profile
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Bio
Credentials
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Google Analytics Certification
GoogleMay, 2020- Nov, 2024
Experience
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OAO
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United States
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Advertising Services
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1 - 100 Employee
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Senior Product Support Specialist
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Jul 2020 - Present
• Provide advanced product support for a wide variety of publishers who rely on AM360, FatTail, FreeWheel, and EAC to deliver direct and programmatic ad campaigns on their site(s), newsletters, and mobile apps.• Analyze and troubleshoot issues related to ad trafficking, campaign delivery, 3rd party discrepancies, site ad tags, and creative executions.• Analyze and troubleshoot issues related to mobile, video, and programmatic ad campaigns• Provide guidance and recommendations on proper use of new and/or advanced ad products.• Collaborate with cross functional teams to share product updates and best practices.• Help shape the future of the Product Support group by creating and documenting process.
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Senior Ad Operations Manager
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Jan 2017 - Jul 2020
• As part of the Support team, work closely with clients to diagnose and fix ad serving issues.• Schedule and launch online ad campaigns into client-specific ad serving platforms.• Work closely with client contacts to provide ad operations support and communicate status of campaigns, technical issues, launch delays, delivery issues, etc• Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace.• Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization.• Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts.• Address day-to-day issues and questions from clients and internal personnel
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Ad Operations Manager
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Jan 2015 - Jan 2017
• Schedule and launch online ad campaigns into client-specific ad serving platforms.• Work closely with client contacts to provide ad operations support and communicate status of campaigns, technical issues, launch delays, delivery issues, etc• Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creative have been set up correctly and are delivering on pace.• Monitor and analyze campaign performance to ensure customer satisfaction and provide suggestions for optimization.• Assist with documenting, updating and maintaining trafficking and work-flow procedures for client accounts.• Address day-to-day issues and questions from clients and internal personnel.
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Ad Operations Coordinator
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Dec 2013 - Dec 2014
•Monitor daily pacing reports and communicate under-delivery issues to assigned contacts•Generate campaign performance reports, third-party reports, site reports and other basic ad hoc reports •Assist with organizing campaign assets to help expedite efficient trafficking•Traffic and assist with managing ad campaigns for assigned clients•Support ad ops team by handling campaign changes and updates during the flight period•Upload and QA ad creative for functionality and compliance with technical specifications•Follow up with internal personnel to make sure email requests are being handled and filed accordingly
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Writer
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Jul 2013 - Mar 2014
• Writer of weekly stories, reaching an audience of more than 20 million people per month.• Usage of social media techniques to broaden audience. • Cover topics from all across the entertainment and news spectrum. • Writer of weekly stories, reaching an audience of more than 20 million people per month.• Usage of social media techniques to broaden audience. • Cover topics from all across the entertainment and news spectrum.
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Dumb Friends League
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United States
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Non-profit Organizations
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100 - 200 Employee
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Volunteer Services Clerical, Temporary
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Aug 2013 - Sep 2013
• Learned and ran multiple computer programs to organize, keep track of, and update large volunteer staff.• Answered phones, relayed messages, and supported administrative staff.• Multitasked with various office projects within the department wherever needed. • Learned and ran multiple computer programs to organize, keep track of, and update large volunteer staff.• Answered phones, relayed messages, and supported administrative staff.• Multitasked with various office projects within the department wherever needed.
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Uloop
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Writer
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Aug 2012 - Dec 2012
• Wrote weekly stories on relevant local issues and topics.• Ranked near the top of nationwide Uloop writers.• Promoted articles via social media outlets. • Wrote weekly stories on relevant local issues and topics.• Ranked near the top of nationwide Uloop writers.• Promoted articles via social media outlets.
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Arts & Life Editor
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Feb 2012 - Dec 2012
• Pitched, wrote, and edited multiple stories for Arts & Life section, both in print and online.• Held regular conferences with writers to improve their writing skills.• Leader of distribution, advertising, and administrative works. • Pitched, wrote, and edited multiple stories for Arts & Life section, both in print and online.• Held regular conferences with writers to improve their writing skills.• Leader of distribution, advertising, and administrative works.
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Education
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2009 - 2012
Florida State University
Bachelor of Arts (B.A.), Editing, Writing, and Media
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