Experience

Wing Tai Fashion Sdn Bhd

• Malaysia
• Retail
• 1 - 100 Employee

• Information Technology Executive

  • Dec 2022 - Present



The Coffee Bean & Tea Leaf®

• Singapore
• Food and Beverage Services
• 700 & Above Employee

• Information Technology Executive

  • Apr 2016 - Dec 2022

  -Attend to level 1 support calls and follow-up. -Prepare documentation for all the new site installation and asset tagging. -Attend project meeting & monitor site work progress(cabling & internet line) -Installation, configuration, troubleshooting and maintenance of POS Systems, Server, laptop, printer, and scanner. -deploy & testing new function (POS credit card integration, wifi printing on receipt & etc) -To provide professional technical documentation, system analysis, and technical reports. -support HQ staff PC & laptop (setup & configured application) Past Project 1. Deploy CCTV NVR decoder for outlet 2. Deploy wifi code printing for outlet 3. Deploy digital menu for outlet Show less



myZSM (M) Sdn Bhd – Zeal Group

• Malaysia

• Product Specialist

  • 2010 - 2016

  -Attend to level 2 support calls and follow-up. -Assist Pre-sales support to Sales Manager during presentation -Advise and Design network structure for new customer. -Prepare documentation for all the new site installation and asset tagging. -Monitor and escalate unresolved calls to 3nd level support (Principle Level). -To provide professional technical documentation, system analysis, and technical reports. -Attend project meeting & monitor site work progress. -Installation, configuration, troubleshooting and maintenance of POS Systems, Server, laptop, printer, and scanner. -Management and execution of Services Level Agreement (SLA).Management and execution of warranty and maintenance services. Past Project 1. Sephora – Leading the team for the hardware portion for new store roll out. Total 13 stores has been installed up to date. Make sure the project deliver on time. Assist software team to setup driver and network infrastructure. 2. Papa John – Manage the customer for new outlet and also as the outsource engineer station in Papa John HQ for 2 days a week to overseen the whole company IT department issue. 3. Philip Morris International (PMI) – One of the member of this nationwide 200 POS outlet rollout project. This project is the initiative from Tobacco company to assist their high volume store to overcome GST matters. Show less