Max Backer
Community Manager at Workit Health- Claim this Profile
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Bio
Lisa Barroca
I worked directly with Max for 2.5 years through a high-growth period, product launch, and Series A raise. Their creativity and ability to build authentic community and connection with minimal resources is incomparable. As part of the four-person team that developed Tempest's recovery framework and strategic direction (from an 8 week educational product to a multi-level, annual membership), Max's strategic thinking and storytelling abilities were integral to securing our Series A round. As Engagement Manager, they were responsible for driving activity and connection within a growing community of over 4000 members, using their facilitation and teaching background to not just increase member engagement, but to improve member outcomes and bridge the content and community arms of our product in an intuitive way. Max is also a dedicated teammate, willing to jump in where they're needed, whether it meant writing copy, running an event, or responding to a community crisis. They consistently went above and beyond their role, holding trainings and development sessions for our internal community team, and meeting with Product and Marketing to create a cohesive experience for our members. Their commitment to DE&I work is apparent in everything they do and they co-led the initiative to add BIPOC, LGBTQIA+, 50+ and Parenting support groups to Tempest's event and community roster. They're truly a gifted community builder and would be an asset to any team.
Lisa Barroca
I worked directly with Max for 2.5 years through a high-growth period, product launch, and Series A raise. Their creativity and ability to build authentic community and connection with minimal resources is incomparable. As part of the four-person team that developed Tempest's recovery framework and strategic direction (from an 8 week educational product to a multi-level, annual membership), Max's strategic thinking and storytelling abilities were integral to securing our Series A round. As Engagement Manager, they were responsible for driving activity and connection within a growing community of over 4000 members, using their facilitation and teaching background to not just increase member engagement, but to improve member outcomes and bridge the content and community arms of our product in an intuitive way. Max is also a dedicated teammate, willing to jump in where they're needed, whether it meant writing copy, running an event, or responding to a community crisis. They consistently went above and beyond their role, holding trainings and development sessions for our internal community team, and meeting with Product and Marketing to create a cohesive experience for our members. Their commitment to DE&I work is apparent in everything they do and they co-led the initiative to add BIPOC, LGBTQIA+, 50+ and Parenting support groups to Tempest's event and community roster. They're truly a gifted community builder and would be an asset to any team.
Lisa Barroca
I worked directly with Max for 2.5 years through a high-growth period, product launch, and Series A raise. Their creativity and ability to build authentic community and connection with minimal resources is incomparable. As part of the four-person team that developed Tempest's recovery framework and strategic direction (from an 8 week educational product to a multi-level, annual membership), Max's strategic thinking and storytelling abilities were integral to securing our Series A round. As Engagement Manager, they were responsible for driving activity and connection within a growing community of over 4000 members, using their facilitation and teaching background to not just increase member engagement, but to improve member outcomes and bridge the content and community arms of our product in an intuitive way. Max is also a dedicated teammate, willing to jump in where they're needed, whether it meant writing copy, running an event, or responding to a community crisis. They consistently went above and beyond their role, holding trainings and development sessions for our internal community team, and meeting with Product and Marketing to create a cohesive experience for our members. Their commitment to DE&I work is apparent in everything they do and they co-led the initiative to add BIPOC, LGBTQIA+, 50+ and Parenting support groups to Tempest's event and community roster. They're truly a gifted community builder and would be an asset to any team.
Lisa Barroca
I worked directly with Max for 2.5 years through a high-growth period, product launch, and Series A raise. Their creativity and ability to build authentic community and connection with minimal resources is incomparable. As part of the four-person team that developed Tempest's recovery framework and strategic direction (from an 8 week educational product to a multi-level, annual membership), Max's strategic thinking and storytelling abilities were integral to securing our Series A round. As Engagement Manager, they were responsible for driving activity and connection within a growing community of over 4000 members, using their facilitation and teaching background to not just increase member engagement, but to improve member outcomes and bridge the content and community arms of our product in an intuitive way. Max is also a dedicated teammate, willing to jump in where they're needed, whether it meant writing copy, running an event, or responding to a community crisis. They consistently went above and beyond their role, holding trainings and development sessions for our internal community team, and meeting with Product and Marketing to create a cohesive experience for our members. Their commitment to DE&I work is apparent in everything they do and they co-led the initiative to add BIPOC, LGBTQIA+, 50+ and Parenting support groups to Tempest's event and community roster. They're truly a gifted community builder and would be an asset to any team.
Credentials
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Tempest Certified Recovery Coach
TempestFeb, 2019- Nov, 2024 -
Sustained Dialogue Facilitator
SUSTAINED DIALOGUE INSTITUTEJun, 2011- Nov, 2024
Experience
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Workit Health
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United States
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Mental Health Care
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100 - 200 Employee
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Community Manager
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Jan 2022 - Present
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Tempest - Acquired by Monument
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United States
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Consumer Services
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1 - 100 Employee
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Community Engagement Manager
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Feb 2019 - May 2021
● Created and implemented a strategic community roadmap, engagement initiatives, and event diversification that centered member experience, resulting in a first year growth of 300% ● Monitored client feedback and acted as a liaison with marketing and leadership teams to optimize customer experience, maintaining a program NPS of +78 ● Worked with colleagues and community members to co-create iterative community initiatives that facilitated and supported member-to-member connection and increased year-over-year member retention ● Designed, coordinated, and facilitated an iterative content strategy for growing membership of 4,300 members ● Led support calls, workshops, live events, and internal team trainings to integrate community and content initiatives Show less
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St. John Fisher University
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United States
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Higher Education
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500 - 600 Employee
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Professor of English
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Aug 2011 - Dec 2018
● Instructed students in multiple academic disciplines to develop students’ perspectives of social issues using writing, discussion, research, and group work skills ● Designed and implemented institution’s first LGBT Studies and Trans Studies courses ● Created and disseminated the institution’s first LGBT Resource Guide ● Received Excellence in Teaching Award, 2018 for outstanding student outcomes and departmental innovation ● Instructed students in multiple academic disciplines to develop students’ perspectives of social issues using writing, discussion, research, and group work skills ● Designed and implemented institution’s first LGBT Studies and Trans Studies courses ● Created and disseminated the institution’s first LGBT Resource Guide ● Received Excellence in Teaching Award, 2018 for outstanding student outcomes and departmental innovation
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SUNY Brockport
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United States
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Higher Education
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700 & Above Employee
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Professor of English
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Aug 2011 - May 2018
● Instructed students in the history and emergence of LGBTQIA+ cultures in the US from the 1940s to the present, including the history of the movement before and after Stonewall and the intersections between sexuality, ethnicity, gender identity, and social status ● Instructed students in areas of critical inquiry, information literacy, and the research and analytical skills needed for academic writing ● Instructed students in the history and emergence of LGBTQIA+ cultures in the US from the 1940s to the present, including the history of the movement before and after Stonewall and the intersections between sexuality, ethnicity, gender identity, and social status ● Instructed students in areas of critical inquiry, information literacy, and the research and analytical skills needed for academic writing
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University of Rochester
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United States
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Higher Education
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700 & Above Employee
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Professor of Business Communications
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Aug 2011 - May 2013
● Lectured students in the areas of effective writing and oral communication skills, including grammar punctuation, standard English usage, clarity, conciseness, format, and content ● Lectured students in the areas of effective writing and oral communication skills, including grammar punctuation, standard English usage, clarity, conciseness, format, and content
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Finger Lakes Community College
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United States
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Higher Education
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300 - 400 Employee
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Professor of English
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Aug 2011 - May 2013
● Instructed students in various genres of literature across historical and cultural boundaries, literacy terminology, as well as different theoretical contexts ● Prepared students to closely analyze primary and secondary textual materials, and to make intelligent and concise literary arguments ● Instructed students in various genres of literature across historical and cultural boundaries, literacy terminology, as well as different theoretical contexts ● Prepared students to closely analyze primary and secondary textual materials, and to make intelligent and concise literary arguments
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Education
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2009 - 2011
SUNY Brockport
Master of Arts - MA, Creative Writing -
2003 - 2007
SUNY Brockport
Bachelor of Arts - BA, Creative Writing
Community
