Experience

Multiple Realty Ltd

• Real Estate
• 1 - 100 Employee

• Realtor

  • May 2008 - Present

  I have been a licensed Realtor since May 2008. I started my training with Sutton Group and then I moved to Multiple Realty Ltd. the next year to be able to train while being an assistant to a seasoned Realtor. Since 2010 I have been working independently as a part time Realtor and through that time I have helped many real estate buyers and sellers complete their purchases/sales as smoothly as possible. In May of 2016, I transitioned into becoming a full time Realtor in order to give more time towards helping my clients and developing more business.



Care Pest and Wildlife Control

• Canada
• Environmental Services
• 1 - 100 Employee

• Call Center Lead

  • Sep 2015 - May 2016



Honeywell Building Solutions

• Project Administrator/Facilities Admin Assistant

  • Jun 2013 - Sep 2015

  I was first hired by Honeywell as a Project Administrator working help desk responsibilities and helping set up the administration of the SMH-CCT P3 Project. In June 2014, my responsibilities became more in line with the title. My title was officially changed to Facilities Admin Assistant in January 2015 but the responsibilities remained the same namely:• Compile the Scope of Work and prepare Proposal, Change Report and other standard documentation for Change Requests, Minor Works and Change Directives from coordinating with contractors for quoting and scheduling work up to completion and sign off.• Manage purchase orders and invoices in SAP to ensure proper accounting of event related expenses and project expenses.• Review events entered into CMMS daily for correctness and accuracy, and provide feedback to help desk operators in real time and also on a regular basis.• Review KPI report and events daily to ensure accuracy and if necessary, correct inaccuracies in events to reflect the proper KPI.• Coordinate with Operations to ensure that housekeeping and maintenance events are started and rectified within the set time period to avoid penalties and if necessary engage subcontractors to complete the repairs.• Track Minor Works, Changes and service and asset events, report potential penalty events to management and bring up and implement possible resolutions like extension requests to ensure key performance indicators are being met according to project agreement.• Attend weekly meeting with clients and give them updates on Minor Works and Changes that are in progress.• Coordinate meetings with hospital staff and management, contractors and Honeywell staff, and attend meetings in behalf of management as directed.• Procure critical and spare parts to ensure building operators are able to repair and resolve maintenance requests.



Black & McDonald Limited

• Canada
• Construction
• 700 & Above Employee

• Help Desk Operator

  • Nov 2009 - Jun 2013

  As a Help Desk Operators, my co-workers and I were given the following responsibilities:• Receive maintenance calls from clients and create work orders on MAXIMO, JD Edwards or Access Database and dispatch technicians to the Kelowna General Hospital and Vernon Jubilee Hospital also known as KVHP and to other sites all over British Columbia, Alberta and Saskatchewan providing 24/7 coverage to all the different sites.• Create and issue purchase orders, process invoices for payment and close work orders and purchase orders on MAXIMO and JD Edwards by Oracle.• Input labour hours and perform other clerical tasks like filing documents and creating reports as deemed necessary.



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Top Buyer CSR III

  • Aug 2007 - Aug 2009

  As a Top Buyer agent in the eBay contact centre, I assisted the top 5% of eBay buyers and sellers in their queries through phone, email and live chat support using applications such as Salesforce and proprietary eBay software.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Financial Service Advisor

  • Sep 2006 - Aug 2007

  As FSA Level II, I had the following responsibilities:• Service customer needs in their credit card accounts• Provide options and solutions to address card member inquiries and predicaments using knowledge and available resources.I was constantly a top producer in our team and helped increase sales for our team and our department. When I submitted my resignation letter, my manager told me he was actually putting me up for promotion but I had to quit due to my mother's health problem at the time.



NCO Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Manager

  • Jul 2003 - Aug 2006

  My responsibilities as a team manager were:• Manage a team of 25-30 agents providing sales and customer service for AT&T• Provide additional training, mentoring and coaching to agents and TM trainees while keeping track of their performance measures• Plan, develop and implement incentive plans for the site• Propose and supervise programs for the department to ensure performance stays above standards• Spearheaded a program to revive sales in a customer service account• Made training materials for a sales programI joined NCO Group as a directory assistance agent but quickly rose up the ranks, promoted to Agent Support Representative within two months, then after another five months I was promoted to Team Manager for the AT&T account.



Asia Pacific Alliance Millennium Inc.

• Section Manager

  • Jul 2002 - Mar 2003

  This was my first job. I joined APAMI as a Junior Portfolio Manager and quickly got promoted to Senior Portfolio Manager and later Section Manager. These were my responsibilities:• In charge of motivating and arming the marketing staff with the necessary skills to close deals and get accounts, also in charge of employment process from hiring to training to firing employees.• Assist the marketing staff during client calls and in closing accounts• Close deals• Trade in the currency market with carefully calculated risk