Max Ingraham-Rakatansky

Product Engineer at Intercom
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Arabic Elementary proficiency

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5.0

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Michael Farrelly

I am truly fortunate to have worked under Max for 3+ years. Max is an innovative, thoughtful, and success driven professional. His out of the box thinking propelled the product to new levels of success. When I began working with Max, I quickly saw how much time and effort he had put in to build the system. The data model and processes were well documented and easy to understand. This was a blessing for me since I had little Salesforce knowledge before coming to the team. Max showed tremendous patience when he took the time to explain the system to me and was essentially my mentor for our time together at TD International. Max wore many hats during his tenure at TD International but one that was crucial for the team was when he acted as the Product Manager. By acting as an intermediary between the business analysts and the technical team, Max was able to bridge the gap, communicate properly to all parties, and lead the technical team in the proper direction to deliver the desired functionality. Because of his exposure to both sides of the business, Max was able to utilize this unique perspective to identify potential system changes that would be useful to all clients across our organization.

Justin Fink

Max is as innovative as they come and constantly strives to solve problems with unique solutions. During my three years managing Max, I relied on him heavily to manage projects from inception to completion. Max’s entry into application development began with no technical background, however, he quickly became an expert within months with little guidance needed. He is a self-starter who will go the extra mile to perform his best, always learning and adapting along the way. During his time on the application development team at TD International, Max served as product manager while also mentoring and managing team members, creating an effective team dynamic that consistently overachieved. When delivering a feature, Max will understand not only the core competencies needed to complete the project but will use his big picture mentality to identify synergies among existing features to ensure a product exceeds expectations and maximizes operational efficiency. Max excels in delivering client-ready technical solutions that fit their needs without compromising the stability of the overall product. I would highly recommend Max for any technical team. He is a system-driven thinker and will fill any knowledge or technical gap quicker than most given his intellectual curiosity and ability to learn on the fly. Max will be a high-impact, outgoing, and overachieving contributor to any organization that he works for.

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Credentials

  • Salesforce Certified Administrator
    Salesforce
    Feb, 2017
    - Nov, 2024

Experience

    • United States
    • Software Development
    • 700 & Above Employee
    • Product Engineer
      • Aug 2023 - Present

    • United States
    • Farming
    • 700 & Above Employee
    • Back End Engineer
      • Aug 2021 - Mar 2023

      Role: Founding member of Top of Funnel team; develop B2C products to attract new users and main liaison for cross-disciplinary projects with Product and Data Science. Stack: Asynchronous Python, REST APIs, PostgreSQL, AWS, Docker, Git -Owned end-to-end delivery, developed 6 features, and led cross-functional team for core reporting functionality for flagship fintech B2C product. -Engineered data ingestion pipeline across microservices using REST APIs and PostgreSQL for B2C loan product, reducing admin maintenance by 80% -Ideated and developed event timeline tool using asynchronous Python, REST APIs and PostgreSQL to reduce internal tech support requests by 25%. -Conducted self-directed data analysis project on new user demographics, the findings of which were presented to senior management. Show less

    • United States
    • Think Tanks
    • 1 - 100 Employee
    • Graduate Student Researcher
      • Jun 2020 - Aug 2020

      Role: Worked alongside non-profit institute director to generate 2 case studies for Facebook-funded conference paper on data-sharing initiatives within industries. -Recruited participants and led interviews with 4 senior World Bank officials. -Conducted market research on economic impact of DaaS marketplaces. Role: Worked alongside non-profit institute director to generate 2 case studies for Facebook-funded conference paper on data-sharing initiatives within industries. -Recruited participants and led interviews with 4 senior World Bank officials. -Conducted market research on economic impact of DaaS marketplaces.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Student Instructor
      • Jan 2020 - May 2020

    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Product Manager
      • Jan 2018 - May 2019

      Role: Owned product and vision for enterprise SaaS platform. Brought product to market, releasing 8 features and growing to $300,000 annual revenue within 2 years.Stack: SQL, Java, HTML-Managed project workflow and release schedule, introducing Agile framework to accommodate scaling of team and improve feature delivery rate by 40%.-Led identification, planning, and deployment of platform infrastructure migration to address scalability issues with zero production downtime.-Crafted user stories for remote development team and taught myself Java and HTML while serving as head of QA testing, reducing deployment time by 30%. Show less

    • Senior Applications/Salesforce Administrator
      • Jun 2016 - May 2019

      Role: Spearheaded company migration to cloud-based platform, transforming siloed operations data into a unified, comprehensive data-driven pipeline.Stack: SQL, Java, OOP-Implemented Enterprise Resource Planning (ERP) system for risk compliance business unit (∼$11 million annual revenue), improving employee efficiency by 35%. Success of system led to company-wide adoption.-Independently identified redundancies and migrated operations data across business units into centralized collaborative knowledge SQL database, increasing predictive analytics and business intelligence capabilities by 60%.-Conducted user interview campaign across organization to identify operational workflow and prioritize feature roadmap. Show less

    • Senior Application Analyst
      • Dec 2016 - Jan 2018

      - Designed and implemented project management system used by entire operations team, allowing for overview on total workflow, improved accountability/transparency, and performance analytics.- Manage and develop client-facing cloud platform for business request management. The platform is linked automatically with the company's internal project management system, allowing for secured/streamlined communication as well as tasking of projects.- Created database and tracking system for company's third party contractors usage. Provide analytics on pricing, usage, and regional coverage.- Consolidated external databases into project management system for easy user access.- Manage 3rd party companies to assist with development and app integration. Show less

    • Intelligence Analyst
      • Jan 2015 - Jun 2016

      - Assistant to Director of Investigations- Identified reputational and regulatory risk issues of companies globally.- Tailored quality of reports to ensure client-ready standards.- Provided guidance and direction to team of researchers.

    • United States
    • Government Relations Services
    • 200 - 300 Employee
    • Research Fellow
      • Aug 2014 - Jan 2015

      - Analyzed survey reports collected from eight agencies to write a baseline report on U.S. government progress in implementing performance management. - Drafted background summaries on agencies’ performance initiatives to prepare project team for conducting focus groups. - Conducted outreach with senior federal leaders. - Analyzed survey reports collected from eight agencies to write a baseline report on U.S. government progress in implementing performance management. - Drafted background summaries on agencies’ performance initiatives to prepare project team for conducting focus groups. - Conducted outreach with senior federal leaders.

    • United States
    • Think Tanks
    • 1 - 100 Employee
    • Research Assistant
      • Sep 2013 - Apr 2014

      - Tracked cybersecurity activities conducted by the hacktivist group Syrian Electronic Army (SEA) during the outbreak of the Syrian civil war. Provided data analysis on timeline, severity and sophistication used in published report by institute fellow. - Generated dataset of SEA cyberattacks on Western media outlets between 2011-2014. - Authored report including trend analysis, cyber attacks, including frequency, group membership, organizational structure and technological expertise. Show less

    • Campaign Intern
      • Jun 2013 - Aug 2013

    • Research Assistant
      • Sep 2012 - Dec 2012

      - Provided market research on competing online curriculums - Provided market research on competing online curriculums

Education

  • UC Berkeley School of Information
    Master's degree, Management Information Systems, General
    2019 - 2021
  • Rice University
    Bachelor of Arts (B.A.), Political Science and Government
    2010 - 2014
  • Saint Ann's School
    2000 - 2010

Community

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