Mavundla Zama

Technical Support Specialist at Alviva Holdings
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Contact Information
us****@****om
(386) 825-5501
Location
Johannesburg, Gauteng, South Africa, ZA

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Credentials

  • ICT
    HUDACO
    Dec, 2019
    - Sep, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jul, 2022
    - Sep, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Jul, 2022
    - Sep, 2024

Experience

  • Alviva Holdings
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Support Specialist
      • Jan 2022 - Present

  • Digital Solutions Group
    • South Africa
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Call Center Representative
      • Sep 2019 - Feb 2022

      Answering incoming calls and resolve customer’s queries. Place customers orders in the computer system. Provide product information to customers. Update the customer’s information on the system. Upsell products. Escalate quires to team leaders where necessary. Answering incoming calls and resolve customer’s queries. Place customers orders in the computer system. Provide product information to customers. Update the customer’s information on the system. Upsell products. Escalate quires to team leaders where necessary.

Education

  • Maharishi International University
    Bachelor of Business Administration - BBA, Economics
    2018 - 2022

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