Experience

Works-in-Progress Associates

• United States
• Construction
• 1 - 100 Employee

• Senior Operations Manager

  • Mar 2019 - Present

  • Responsible for the overall operations of the organization by planning, organizing, and directing day-to-day business tasks• Managed 50 employees by leveraging a motivational management style to build, guide and retain high-performance teams to develop and implement strategies for accelerated growth• Reputation for building long-lasting relationships, ensuring customer satisfaction through ongoing communication and organization of documents for companywide projects, including but not limited to the communication with clients and Project Managers• Analyzed department resources, teams responsible for delivery and coordination of employee shifts to match expected work volumes • Budgeting and forecasting by provided monthly details, managing Profit & Loss by balancing accounts, reviewing checkbooks, tracking invoices, and reconciling QuickBooks. Provided P & L consulting as needed • Proactively researched trends and standards to fix broken invoice process that resulted in an invoice process that could sustain growth projections. Process included preparation through payment and leveraging client knowledge and relationships• Ensured that the firm’s “Minority and Women Business Enterprise” certification is in good standing by coordinating with City and State Agencies• Served as POC liaison between independent bookkeeping consultant firm and payroll service to ensure operations run smoothly • Arrange and maintains the appropriate business safeguards, including insurance coverage and IT resources• Analyzed and understood department Key Performance Indicates (KPIs) and drove strategies to implement process improvement plans for performance metrics• Continually sought out opportunities to network and build long-lasting partnerships with consultants, vendors, and clients • Provided the inspiration and direction needed to provide exceptional customer support year after year



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Executive Assistant

  • Nov 2018 - Mar 2019

  • Served as a key leader and chosen to represent the organization at a high level supporting the workflow• Prepared expense profile in Concur and submitted reports in a timely manner• Maintained and edited internal SharePoint website• Plan, organize, and facilitate internal and external meetings, including managing board room booking requests. Has a keen ability to translate and/or simplify complex topics for key stakeholders and general business audiences• Known as the “go-to” person who will get it done and proven ability to wear many “hats”• Spearhead the planning and coordination of travel arrangements with the firmwide travel agency and prepared detailed itineraries• Identified training needs, developed and maintained training and reference materials for staff to reference



State of NY Metropolitan Transportation Authority

• Administrative Assistant

  • Sep 2018 - Nov 2018

  • Scheduled internal/external meetings and managed executive calendars• Handled high volumes of tasks while adhering to strict timeline constraints and services levels are met • Acted as a ‘change agent’ by facilitating and coordinating internal process change and improvement plans• Onboarded and provisioned staff with MTA intranet access and department connectivity• Responsible for prioritizing and managing business requests for updates, fixes, and implementations, as well as scoping, gathering, sourcing, and implementation of business-wide policy and procedure initiatives• Reviewed and edited departmental memos, articles, and technical summary papers



For Eyes Opticals

• United States
• Wellness and Fitness Services

• Medical Billing Specialist

  • Apr 2013 - Jul 2015

  • Responsible for reconciling, posting, and maintaining all expenses related to the executive’s travel• Oversaw payment process with insurance carriers, researched and revised medical codes for invoice submissions• Quickly and professional worked with customers to answer questions, de-escalate issues, and determine an agreeable resolution and follow-through that ensured a high level of positive customer service experience• Processed billing adjustments/reversals and maintained patient’s financial records• Monitored and evaluated facility inventory transactions including office supplies and required reserves



Lane Bryant

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2004 - Nov 2012

  • Responsible for the direction and execution of the store operations, including management and visual standards• Managed the scheduling coordination and payroll administration • Drove the development and implantation of the performance review process, approved compensation increases, and coached individuals by providing frequent evaluations and expectations that focused on setting goals and deadlines• Responsible for the full cycle employment (hiring, career development, disciplinary actions, and terminations)• Supervised loss prevention controls including shipping, receiving and deliveries• In collaboration with cross-functional leaders and key stakeholders to discuss, identify, and recommend process changes that increase quality and productivity that optimizes growth