Experience

Snowbank

• Canada
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• General Manager

  • May 2023 - Present



Edo Japan

• Canada
• Restaurants
• 200 - 300 Employee

• Training Store Manager

  • Aug 2021 - Feb 2023



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Business Analyst and Head of Operational Standards

  • Apr 2019 - Aug 2021

• Manager, Operations Standards and Franchise Performance (4 Months)

  • Sep 2016 - Apr 2019

  Reporting to the MFP (Manager, Franchise Performance), AFL (Area, Franchise Lead), MFT (Manager, Field Training), about the reports or audits for Food Safety, Coffee Standard, Always Fresh Brand Standard Report.Recognition & Contributions• Responsible for completing reports in a timely manner and submit detailed summary report to MFT, MFP, and AFL• Conduct operational audits being firm, fair, and consistent• Providing feedback with regards to the audits to the Restaurant owners/ manager on duty• Frequently communicate with the MFP, AFL, and MFT to review / discuss any issues and opportunities on restaurant performance• Supporting Restaurant owners and their teams to resolve any issues encounter during the visit.Manager Field Performance (4 Months)Reporting to the General Manager of Western Canada about the KPI of the Restaurant Owners such as Financial, Alignment, Management structure, and GPS.Recognition & Contributions• Reviews all of the Restaurant Operating Reports, audits, analyzes the information and determines appropriate solution in collaboration with Owners and Managers.• Coach Restaurant Owners and Managers on all aspects of their restaurants such as Team Member engagement, Business and financial results, effective operations, Guests satisfaction and loyalty.• Reviews Restaurants financial, business and operating performance, finds opportunities to improve performance, and works collaboratively with Owners and Managers to develop solutions to strengthen performance.• Conducts regular financial (P&L, Balance sheet) reviews with Owners and Managers.• Ensures all new initiatives such as product launches, technology initiatives, process improvements, marketing and promotional programs and openings and renovations) are implemented in order to support sales growth. Show less

• Corporate Store Manager

  • Oct 2015 - Oct 2016

  Reporting to the MBD (Manager, Business Development), corresponding to all daily process of the restaurant- from hiring new neighborhood, task delegation, scheduling, profitability of the store, cash management (payroll), and Inventory.Recognition & Contributions• Managing 28 staff and running a million dollar store• Hiring new staff and train them to corporate expectations• Inventory every end of the month• Managing the food cost and Labour cost of the store• Maintained product waste and proper handling of foods Show less

• Assistant Manager (FEW CREW)

  • Dec 2009 - Oct 2015

  Reporting to the Store Manager /Owner Operator, coordinated all daily store operational activities, ranging from break scheduling, task delegation and cash managementRecognition & Contributions• Exceeded budgeted hourly sales while managing with limited employee resources• Actively managed projected profit and loss expectations• Proactively maintained product waste by ensure proper food handling policies and procedures were adhered to• Trained new hires to corporate standard Show less



Carewest Innovative Health Care

• Canada
• Hospitals and Health Care
• 300 - 400 Employee

• Food Service Attendant

  • 2015 - May 2016

  Recognition & Contributions • Providing customer service to residents, families, visitors, and staff in accordance with established policies and procedures. • Preparation, portioning, and serving of foods as well as maintaining a safe, sanitary, and aesthetically pleasing dining atmosphere. Recognition & Contributions • Providing customer service to residents, families, visitors, and staff in accordance with established policies and procedures. • Preparation, portioning, and serving of foods as well as maintaining a safe, sanitary, and aesthetically pleasing dining atmosphere.



Real Canadian Superstore

• Retail
• 700 & Above Employee

• Front-end

  • Jul 2010 - Dec 2013

  Reporting to the front-end Store Manager, maintained an efficient customer service focused attitude to ensure timely movement of customers through the purchase experience Recognition & Contributions • Provided friendly and efficient service • Ensured customers were able to find all items need • Upsold feature item daily at register • Solved customer service related issues by listening and empathizing with the customer Reporting to the front-end Store Manager, maintained an efficient customer service focused attitude to ensure timely movement of customers through the purchase experience Recognition & Contributions • Provided friendly and efficient service • Ensured customers were able to find all items need • Upsold feature item daily at register • Solved customer service related issues by listening and empathizing with the customer