Professional Services Director

• May 2018 - Present

New Value Solutions Group provides, technical and strategic, IT consulting services and resells select partner products across Canada and the United States. As Professional Services Director, I am responsible for the overall delivery of New Value Solutions Group technical services to clients. This includes directing and managing the New Value Group technical implementation teams. I am responsible for the overall leadership and for maintaining a complete control on project schedule, budget, risk issues and for the following facilitating timely decisions to maintain project schedule and budget; setting and manages client expectations; creating and executes project work plans and revises as appropriate to meet changing needs and requirements; communicating effectively with clients to identify needs and evaluate alternative business solutions; continually seeking opportunities to increase customer satisfaction and deepen client relationships; directly supervising implementation consultants, business analysts; create and maintains project budget, assists with implementation plans and modifying when necessary to include agreed revisions to project scope; driving results in alignment with business objectives; leads/facilitates internal meetings as well as client meetings in support of implementation and sales. Overseeing and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery. Responsibilities also include supporting pre-sales processes and working with sales and account management professionals to win new business; implementing business; proposal review and refinement; recruiting and staff development. Serve as a core member of the Management Team. In this capacity, provide management with regular project updates; serve as a critical advisor to the team as an Implementation leader and help to set the direction for the implementation and professional services team. Show less

Officer

• Nov 2010 - Present

Innovative Software Testing Solutions is a private company that provides Process Improvement, IT Security, regulatory controls, software testing consulting and implementation services. The following is a list of Companies that used Innovative Software Solutions services City of Burnaby, Burnaby Canada Sept 2016 - May 2017 CA Technologies Vancouver, Canada Nov 2015 - Aug 2016 MITACS Vancouver, Canada April 2016 - July 2016 Seaspan Vancouver Shipyard (VSY) North Vancouver, Canada Nov 2014 – June 2015 University Of British Columbia (UBC) Vancouver, Canada Feb 2013 – Aug 2014 Pacific Blue Cross Burnaby (PBC), Canada Nov 2010 – July 2013 Show less

Performance Engineer

• Sep 2016 - May 2017

Quality Assurance Lead & Software Performance Engineer for the new Licence, Inspection and Permit System (LIPS). - Prepared and executed the Performance Test Strategy and plan for the LIPS Phase I project; Coded and executed Jmeter scripts to simulate LIPS usage scenario for Load, Stress, and endurance testing; - Monitored infrastructure's resource usage during the execution of the performance tests to identify resources contention and bottlenecks; - Tuned the LIPS infrastructure components via configuration changes for optimal system's response time; - Prepared the Performance Test Report containing detail results of the tests executed, detail analysis of the results, and recommendations for the optimal size and number of servers required to successfully service the load planned; - Designed a Smoke Test Plan with formal entry and exit criteria. Show less

Performance Consultant

• Apr 2016 - Jul 2016

Performance Engineer

• Nov 2015 - Jul 2016

For one of CA's core Java products the CA API Gateway: - Developed internal and customer facing documentation and guides in Confluence to help troubleshooting performance related issues in customer installations and in particular for Java Virtual Machine, JVM, and Virtual Environment (ESXi); - Partnered with the development team to investigate and solve complex customers performance issues and bottlenecks using Thread, and Heap dump, Garbage Collection statistics, and ad-hoc server metrics; - Designed, developed, and executed baseline performance tests using HP Performance Center (Load Runner), Jmeter, and Apache Benchmark; Benchmarked new versions of the products using different form factors: i.e. HW Oracle Appliances, Virtual Environments (ESXi) and Docker. Show less

Process Improvement Engineer

• Nov 2014 - Jun 2015

VSY has made significant investment in modernizing the shipyard for the National Shipbuilding Procurement Strategy (NSPS), a Canadian program to rebuild the fleets of the Royal Canadian Navy and the Canadian Coast Guard. In support of such effort and by utilizing Six-sigma and process improvement technique: Developed processes or value stream maps of the “Significant Processes” that support all NSPS build programs. Ensured that these Processes were integrated with the overarching Shipbuilding Strategy by mapping them into the existing VSY Enterprise Value Stream Map. Show less

Performance Engineer

• Feb 2013 - Aug 2014

- Designed and implemented a new ad-hoc Performance test process and strategy to be used for all the IT projects at UBC; - Implemented such process by authoring load tests scripts using WebLoad, executing the scripts on a Private Cloud Virtual Environment (ESXi 5.0) as proof of concept in a current UBC high visibility project and using the implementation results to tune the process; - Tuned the project's middleware-applications by modifying Apache, JVM, and Linux Kernel parameters. - Designed and implemented a new ad-hoc Performance test process and strategy to be used for all the IT projects at UBC; - Implemented such process by authoring load tests scripts using WebLoad, executing the scripts on a Private Cloud Virtual Environment (ESXi 5.0) as proof of concept in a current UBC high visibility project and using the implementation results to tune the process; - Tuned the project's middleware-applications by modifying Apache, JVM, and Linux Kernel parameters.

Lead QA & Performance Engineer

• Nov 2010 - Jul 2013

- Developed and executed Functional test cases and authored automation regression testing scripts for a .NET framework application using QA Wizard Pro from Seapine Software; - Interacted with Business Subject Matter Experts to design and execute complex Financial validation tests for such application; - Designed and implemented the Performance and Non Functional Requirements Test Strategy for a SOA based replacement of the legacy mainframe system;- Designed an ad-hoc load generator for performance testing a new Dental and Pharmacy claim software application and executed extensive soak & stress tests; - Analyzed soak & stress results through complex SQL queries, Excel VBA macros, and Statistical functions; - Designed the processes to be followed by PBC's clients to test and validate business integrations. Show less

Manager IT QA & System Integration

• Feb 2008 - Nov 2010

- Responsible for a multi-departmental team of 20 in: Software Testing, Quality Assurance, System Integration, System Analysis and Technical Writing; - As part of the senior leadership team actively participated in the resourcing and scheduling of the company’s IT roadmap; - Responsible for the day to day operation of the Software Test department: creation of Test Plans, review of Test Cases, test metrics, and test status reporting; - In charge of the implementation of industry best practices, Sarbanes–Oxley Act IT controls, and security testing: i.e. penetration testing and security scanning. - In Charge of the IT Change Management Program: defined and implemented strategic metrics for the promotion of changes to existing systems to minimize the risk of interruption of business critical operations. - Created and implemented the following: * System Analysis group: for the development of functional and non-functional requirements; * Test Environment Management group: in charge of the creation, maintenance, and administration of test environments; * Implementation group: for the integration of information systems into production; * Transition-to-sustainment group: for coordinating the development of documentation used to run and rebuild from scratch (for Disaster and Recovery purposes) the information systems that are deployed into production; * Quality Management Processes for validating and improving the quality of information systems developed internally and by third parties. Show less

Security Program Manager

• Apr 2007 - Feb 2008

- Developed an Application Security Strategy that encompassed the implementation of a Secure Development Lifecycle (SDLC) to improve product security. - Performed product security audits to assess its security levels by performing penetration testing both manually and by using automated application scanning tools. - Developed a Vulnerability Management Program containing requirements covering secure coding, patch management and change control. - Created and maintained a product security quality metric to monitor the quality of security levels of current releases. - Created product requirements and Functional Specification for FIPS 140-2 compliance and for reducing the risk caused to the products by web application vulnerabilities. Show less

Director of Software Development

• Jun 2006 - Mar 2007

* Reporting to the Vice President of Technology, managed the software development and software test teams, * Enhanced the development, test, and delivery processes improving the quality of the products and services delivered by the company. * Developed the roadmap for the company’ products and services to be delivered for the 2006/07 in collaboration with Product Management, Project Management, and Executive team. * Reporting to the Vice President of Technology, managed the software development and software test teams, * Enhanced the development, test, and delivery processes improving the quality of the products and services delivered by the company. * Developed the roadmap for the company’ products and services to be delivered for the 2006/07 in collaboration with Product Management, Project Management, and Executive team.

Quality Architect: Technical Director

• Apr 2005 - Dec 2005

* Develop corporate strategy for QA testing, processes and automation of tools and techniques* Build relationships and trust with stakeholders in a collaborative manner resulting in a successful implementation of the QA strategy* Tactical decision making and follow up with managers on implementation of the QA strategy* Managing of resources, staffing and budgets where applicable* Provide approval for any change required in the test strategy during the execution of the project* Specific project responsibilities as assigned including testing plans, test schedule, test documentation and test execution* Routinely solves organizational and technical issues for QA * Liaise with external sources and conduct research in QA best practice organizations to keep abreast of the latest trends within the SW industry* Regular interaction with Managers, Sr. Managers and Executives Show less

Senior Quality Assurance Manager

• Dec 2000 - Apr 2005

* Reporting to the Vancouver Director of Engineering, managed a team of 16 testers responsible for testing multiple versions of a variety of company products. (e.g. Public Key Info structure management software (RSA Certificate Manager), Single Sign On and smart card software (RSA Sign-On Manager)). * Key contributor to the successful certification under industry recognized standards (Common Criteria EAL Level 4) of the RSA Certificate Manager product by developing most of the required test documentation and executing most of the test cases.* Significantly reduced testing time by implementing a test automation initiative focused on the use of third generation automation tools and techniques. Show less

QA Manager

• Dec 2000 - Feb 2001

Raytheon Six Sigma Expert (Motorola Black Belt)

• Dec 1999 - Dec 2000

Responsibilities included: facilitate the identification of process improvement projects of the company’s value stream in order to advance quality, reduce cycle time and increase business profitability. Lead improvement projects and report measurable results to the site executive. Mentor department managers and selected individuals on Six Sigma strategies to achieve continuous enhancement after the improvement projects have been implemented. Apply Six Sigma statistical analysis software tools (SPCKISS and DOEKISS) and classical Six Sigma tools to process improvement projects. Show less

Senior Integration and Test Engineer

• Jan 1997 - Dec 1999

Canadian Automated Air Traffic System (CAATS) project responsibilities include: lead a team of Engineers for the overall integration testing of the training segment of the CAATS system. Provide assistance to personnel in system level testing and demonstration of CAATS to potential international customers.Promoted from Test Engineer to Senior Test Engineer within two years of joining company.Implemented an innovative procedure and tool to System Integration Testing which led to a 99% pass rate of successfully tested requirements (Individual achievement award, Team achievement Award and Special Merit Award).Successfully completed three major test milestones which required formally presenting twenty system integration test procedures to the customer to demonstrate the correct operation of specific functions (Team achievement Award and Two Special Merit Award).Specified and validated test tools required to support system level testing. Show less

Integration and Test Engineer

• Jan 1996 - Dec 1996

Canadian Automated Air Traffic System (CAATS) Project responsibilities included: v Analysis of specification requirements and assignment of requirements to System Integration Test. v Review of Master Test Plan, Factory Acceptance Test Plan and Site Acceptance Test Plan. v Verification of test processes and procedures for completeness, consistency, and traceability to the System, Segment, and Interface Specifications. v Supported project contractual milestones including review and recommendation of the System, Segment, and Interface specification for correctness, consistency, and traceability to the Software Requirement Specifications. Show less

Software Test and Systems Engineer

• Jan 1992 - Feb 1995

Responsible for defining systems and software requirements. Developed and conducted test processes including test procedure preparation, dry?running test procedures, and conduct of software integration and system acceptance tests in accordance with the Master Test Plan. Led a team of engineers and technicians to analyze systems such as satellite, launcher systems, aircraft, telephone switching stations and hospital equipment. Analyses included: Transient disturbance analysis in order to evaluate and reduce conducted and radiated interference. Compliance to the requirements of MIL?STD (461, 1757, 5087B) and Grounding and shielding systems design Show less

Research Engineer

• Jan 1992 - Dec 1993

Analyzed and documented high and low frequency studies of EM problems in order to provide new numerical techniques used on EM performance prediction and system design phases. Designed innovative antenna patches used on communications satellite (ITALSAT class). Developed SW program for prototyping numerical techniques used on EM performance prediction of non-metallic bodies. Analyzed and documented high and low frequency studies of EM problems in order to provide new numerical techniques used on EM performance prediction and system design phases. Designed innovative antenna patches used on communications satellite (ITALSAT class). Developed SW program for prototyping numerical techniques used on EM performance prediction of non-metallic bodies.