Experience

mrepair - QuickRestore

• Portugal
• Retail
• 1 - 100 Employee

• Apple Certified Technician

  • Oct 2021 - Present

  - Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume. - In and Out of Warranty complete maintenance of Apple devices and solving software or hardware-related issues. - Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume. - In and Out of Warranty complete maintenance of Apple devices and solving software or hardware-related issues.



iServices - Reparações, Acessórios e Gadgets

• Portugal
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Electrotechnical technician

  • Oct 2019 - Apr 2021

  - Used diagnostic tools to identify hardware failures and replace non-functional components. - Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. - Coached newly-hired IT specialists on advanced technical procedures. - Used diagnostic tools to identify hardware failures and replace non-functional components. - Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. - Coached newly-hired IT specialists on advanced technical procedures.



Global Service Excellence

• Outsourcing and Offshoring Consulting

• Co-Founder

  • Mar 2019 - Oct 2019

  - Global Service Excellence is a group of consulting Apple Service Managers and Apple Certified Professionals with a joint mission: to provide ready-to-use, hassle-free and affordable solutions from experts to partners worldwide. - Global Service Excellence is a group of consulting Apple Service Managers and Apple Certified Professionals with a joint mission: to provide ready-to-use, hassle-free and affordable solutions from experts to partners worldwide.



GMS Store

• Portugal
• IT Services and IT Consulting
• 1 - 100 Employee

• Apple Service Manager

  • Dec 2017 - Mar 2019

  - AASP Service Manager (GSX platform administrator (Ship-TO Manager)). - Small Team Management (4 to 6 technicians) - Apple Devices Troubleshooting and Diagnosis - Recruitment and technical training of Apple Certified Technicians. - Grew existing customers through exceptional customer service and effective sales techniques. - AASP Service Manager (GSX platform administrator (Ship-TO Manager)). - Small Team Management (4 to 6 technicians) - Apple Devices Troubleshooting and Diagnosis - Recruitment and technical training of Apple Certified Technicians. - Grew existing customers through exceptional customer service and effective sales techniques.



Pcclinic

• 1 - 100 Employee

• IT Technician

  • Sep 2016 - Dec 2017

  - Used diagnostic tools to identify hardware failures and replace non-functional components. - Removed malware, ransomware, and other threats from laptops and desktop systems. - Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. - Used diagnostic tools to identify hardware failures and replace non-functional components. - Removed malware, ransomware, and other threats from laptops and desktop systems. - Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.



ealive - Informática e Serviços, Lda.

• IT Technician

  • Nov 2015 - Feb 2016

  - Provided technical support over the phone and email, responding to all messages within 4 hours. - Utilize effective preventive and predictive maintenance techniques for computer repair and maintenance, improving efficiency by 25% while minimizing downtime by 15%. - Provided technical support over the phone and email, responding to all messages within 4 hours. - Utilize effective preventive and predictive maintenance techniques for computer repair and maintenance, improving efficiency by 25% while minimizing downtime by 15%.