Mauro Odermatt
Business Relationship Manager & Service Manager at skyguide- Claim this Profile
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German Native or bilingual proficiency
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English Professional working proficiency
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Italian Limited working proficiency
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French Elementary proficiency
Topline Score
Bio
Rolf Hildenbrand
Mauro was responsible to Manage Quality and EHS applications in Alstom Thermal Power ensuring the application landscape gets harmonized and standardized. With his support and his close cooperation with the business we where able to archive all the expected targets given to this specific domain.
Anburajan Nainar
It has been a pleasure for me to work with Mauro in various Information Systems(IS) projects, where Mauro has been the force behind driving these IS projects to a successful completion. Mauro is very apt at quickly grasping the intricacies of a complex project, understand & summarize the IT needs of the business in order to deliver the project successfully. To add to that Mauro is highly process oriented and result oriented and quite skilled in communicating the progress of IS project at appropriate intervals. Mauro's talents in involving all relevant stakeholders in a project and ensuring their participation at the right time to achieve the right result is a valuable asset to be found in a project manager. I would recommend Mauro anytime as a project manager and looking forward to work with him in future IS projects.
Rolf Hildenbrand
Mauro was responsible to Manage Quality and EHS applications in Alstom Thermal Power ensuring the application landscape gets harmonized and standardized. With his support and his close cooperation with the business we where able to archive all the expected targets given to this specific domain.
Anburajan Nainar
It has been a pleasure for me to work with Mauro in various Information Systems(IS) projects, where Mauro has been the force behind driving these IS projects to a successful completion. Mauro is very apt at quickly grasping the intricacies of a complex project, understand & summarize the IT needs of the business in order to deliver the project successfully. To add to that Mauro is highly process oriented and result oriented and quite skilled in communicating the progress of IS project at appropriate intervals. Mauro's talents in involving all relevant stakeholders in a project and ensuring their participation at the right time to achieve the right result is a valuable asset to be found in a project manager. I would recommend Mauro anytime as a project manager and looking forward to work with him in future IS projects.
Rolf Hildenbrand
Mauro was responsible to Manage Quality and EHS applications in Alstom Thermal Power ensuring the application landscape gets harmonized and standardized. With his support and his close cooperation with the business we where able to archive all the expected targets given to this specific domain.
Anburajan Nainar
It has been a pleasure for me to work with Mauro in various Information Systems(IS) projects, where Mauro has been the force behind driving these IS projects to a successful completion. Mauro is very apt at quickly grasping the intricacies of a complex project, understand & summarize the IT needs of the business in order to deliver the project successfully. To add to that Mauro is highly process oriented and result oriented and quite skilled in communicating the progress of IS project at appropriate intervals. Mauro's talents in involving all relevant stakeholders in a project and ensuring their participation at the right time to achieve the right result is a valuable asset to be found in a project manager. I would recommend Mauro anytime as a project manager and looking forward to work with him in future IS projects.
Rolf Hildenbrand
Mauro was responsible to Manage Quality and EHS applications in Alstom Thermal Power ensuring the application landscape gets harmonized and standardized. With his support and his close cooperation with the business we where able to archive all the expected targets given to this specific domain.
Anburajan Nainar
It has been a pleasure for me to work with Mauro in various Information Systems(IS) projects, where Mauro has been the force behind driving these IS projects to a successful completion. Mauro is very apt at quickly grasping the intricacies of a complex project, understand & summarize the IT needs of the business in order to deliver the project successfully. To add to that Mauro is highly process oriented and result oriented and quite skilled in communicating the progress of IS project at appropriate intervals. Mauro's talents in involving all relevant stakeholders in a project and ensuring their participation at the right time to achieve the right result is a valuable asset to be found in a project manager. I would recommend Mauro anytime as a project manager and looking forward to work with him in future IS projects.
Credentials
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Business Analysis IIBA
Digicomp AcademyDec, 2022- Nov, 2024 -
Requirement Engineering IREB
Digicomp AcademyNov, 2022- Nov, 2024 -
IT Service Desk: Management Fundamentals
LinkedInApr, 2020- Nov, 2024 -
IT Service Desk: Service Management
LinkedInApr, 2020- Nov, 2024 -
DevOps Fundamentals
APMG InternationalJul, 2019- Nov, 2024 -
ITIL® Foundation 4 First Look
LinkedInMay, 2019- Nov, 2024 -
Learning ITIL®
LinkedInApr, 2019- Nov, 2024 -
Learning JIRA Software (2017)
LinkedInApr, 2019- Nov, 2024 -
Problem Solving Techniques
LinkedInNov, 2018- Nov, 2024 -
Cert Prep: ITIL Foundations
LinkedInOct, 2018- Nov, 2024 -
DevOps Foundations
LinkedInOct, 2018- Nov, 2024 -
Developing Resourcefulness
LinkedInOct, 2018- Nov, 2024 -
Putting ITIL® into Practice: DevOps for ITIL® Practitioners
LinkedInOct, 2018- Nov, 2024 -
Being a Good Mentee
LinkedInAug, 2018- Nov, 2024 -
Business Analysis Foundations
LinkedInAug, 2018- Nov, 2024 -
Finance for Non-Financial Managers
LinkedInAug, 2018- Nov, 2024 -
Creating Your IT Strategy
LinkedInJul, 2018- Nov, 2024 -
ITIL Practitioner in IT Service Management
AXELOS Global Best PracticeApr, 2018- Nov, 2024 -
edX Verified Certificate for Fundamentals of Six-Sigma: Quality Engineering and Management
edX
Experience
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skyguide
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Switzerland
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Airlines and Aviation
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700 & Above Employee
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Business Relationship Manager & Service Manager
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Jul 2018 - Present
Responsible Demand and Supply Management Manager of Connectivity Services (Budget 5MCHF/year) including IT Finance Management and Contract Management in SAP (CSM, SD, CO)IT Infrastructure Services Business representative in Corporate Change Initiative (introducing Dynamic Workplace Environment)Introducing IT Service Management Best Practices in developing Training Academy and providing training in IT Service Management, Business Process Management
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Technical Activity Coordinator
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Dec 2015 - Jun 2018
Supervisor of the IT Network Engineering team in Dübendorf - Managing Project Portfolio of Network Engineering team (Swiss wide), in terms of monitoring, tracking and reporting of projects assigned- Single Point of Contact in Dübendorf for IT Network Engineering related subjects- Gathering and documenting business requirements- Ensuring that projects are completed according Skyguide's quality processes and standards- Developing and Introducing IT Service Management principles according ITIL best practices in TC Division- Responsible for Telecom Leased Line Management for TC Division Show less
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Alstom Power
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Electric Power Generation
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700 & Above Employee
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IT Service Manager / IT Project Manager
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Nov 2014 - Nov 2015
Orchestrating global Application Services across Sectors jointly with Stakeholders from business, internal IT Service Support Organisation (Poland Hub) and external Infrastructure Service ProviderKey Achievements:° Providing Application Service Health Status reports in order to align IT Service Delivery with Business Demand° Leading an off-shore team in Poland to provide best in class IT Support to business in ° Strong Relationship Management in order to measure customer satisfaction and identify possible new trendsResponsible E2E Project Manager for archiving & decommissioning in terms of:a) local ERP solutions (SAP, JDEdwards) jointly with local IS & business stakeholders to support Alstom's global SAP roll-outb) local document repositories (technical, sales, project documents) in a centralized knowledge platform offering OCR, multi-language search as well as data miningKey Achievements° Industrialization of archiving projects with a good understanding on time, budget & resources° Implementation of a "archiving program"° Preparing road map jointly with key stakeholders from business and solution provider Show less
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IS Domain Manager Quality & EHS
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Sep 2013 - Oct 2014
Information Systems IS Architect in functional Domains of Quality & EHS in charge to streamline current application portfolio, design and implement future "sustainable" domain architecture that is fit for purpose.Key achievements:° Completed description of business requirements and pain points° Completed Value Stream Mapping showing current Applications mapped to associated processes° Agreed Target Application Landscape specifying each building block per supported business process° Agreed Road-map providing a 3-years plan estimating effort, time and cost for each building block° Responsible for domain application operation, budget worth about 2'200k€ in FY2014/15° Responsible for domain application optimization, achieved cost saving of approx 10% (220k€)° Responsible for IS (Information Systems) project, budget worth about 550k€ in FY2014/15° Installed governance framework for strategic domain management (domain leadership teams) Show less
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IS Manager Global Services
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Aug 2009 - Aug 2013
IS (Information Systems) Manager for Thermal Services (approx 14'000 employees globally) managing E2E workplace IS Services as well as Thermal Services portfolio of Information SystemsKey achievements:° Optimized IS application portfolio in Thermal Services, budget worth 1'650k€, with achieved cost savings up to 15% (250k€) per year° Coordinating global initiatives in Thermal Services, such as - migration of MS Office 2010 (from MS Office 2000) and - introduction of MS Sharepoint 2010 - gathering business requirements for future IT Service Management Solution ITSM7 in Alstom - Thermal Service representative to implement ITSM7 (BMC Remedy V7)° Consulting business in describing new demand, driving to design & implementation of associated IT-Service/s° Implemented IS Controlling Framework in Thermal Services Management Unit with 170 employees improved transparency of IT Service consumption helped to reduce cost by 10% (150k) per year Show less
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Service Support Manager
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Feb 2008 - Jul 2009
IS (Information Systems) Service Support Manager in Thermal Services Management Unit ensuring proper IT Service Delivery according agreed Service Level AgreementsKey achievements:° Introduction of state-of-the-art IT Service Management framework based on ITIL V3 providing process descriptions, templates and guidelines° Responsible IS Owner for Thermal Services Customer Portal (operations budget 850k€), - Leading & coordinating online activities with decentralized support team & Internal Service Provider - Reporting of customer portal performance to Senior to Management - Design & implement continuous improvements to meet new business requirements as well as user expectations ° Projectleader in Thermal Services to introduce Alstom Collaborative Workplace offering Corporate Wikis, Document Management System (DMS) - Design & implement key user / user trainings Show less
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Assistant Customer Portal Manager
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Jun 2005 - Jan 2008
Assistant to Customer Portal Manager in charge of technical operations of Power Services Portal (Internet & Intranet) serving approx. 10'000 customers with online services, e.g.° Information about Product & Services offered by Power Services° Collaboration platform (exchange of information between customers and Power Servcies teams)° Intranet for Power Services serving approx 13'500 employees with latest updates, announcements and product & services informationKey achievements:° Implemented Application Service Management° Implemented end user trainings for Web Masters, Content Managers including training certification° Installation of decentralized Portal Support team (approx 7 people world wide) responsible for - Tackling support Level 1 issues - Collecting and describing new business requirements - Change & Release Management Show less
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Web Application Engineer
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Aug 2001 - May 2005
Web Application Developer in R&D department of Alstom's Steam Turbine business Unit.- Gathering business requirements for Intranet web applications.- Developing, deploying and operating web application services in the intranet.Key achievements° Introduction of smaller web applications powered by ISP, Postgres DB technology° Improved Steam Turbine product catalog as input for product database° Implemented key user concept providing training and support for online activities in Steam Turbines Show less
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Netloop, online presence bureau of Basler Media Group (closed 2002)
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Basel and Zurich
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Web Application Developper
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Aug 2000 - Jul 2001
Web Developer and Customer Representative in branch office Zurich to support Online Activities of Basler Media Group (www.beobachter.ch, www.weltwoche.ch, www.tv7.ch) Key achievements: ° Successful stakeholder management ° Gather business requirements to improve and develop online presence ° Providing technical support (L2/3 support) on Group Web Content Management Systems Web Developer and Customer Representative in branch office Zurich to support Online Activities of Basler Media Group (www.beobachter.ch, www.weltwoche.ch, www.tv7.ch) Key achievements: ° Successful stakeholder management ° Gather business requirements to improve and develop online presence ° Providing technical support (L2/3 support) on Group Web Content Management Systems
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Education
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2010 - 2012
Fachhochschule Nordwestschweiz FHNW
Master's Degree, Information Systems Management -
2011 - 2011
SAP Degree College
SAP Certified - Associate Business Foundation & Integration with SAP ERP 6.0 EHP -
1993 - 1997
HSR Hochschule für Technik Rapperswil
Bachelor's Degree, Mechanical Engineering -
1991 - 1993
Eidgenössische Technische Hochschule Zürich
Mechanical Engineering -
1988 - 1991
Academic Upper Secondary School, Zurich
matriculation examination -
1982 - 1986
Landis & Gyr
Apprenticeship as an Mechanic, Fine Mechanics
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