Experience

Binfinity

• Switzerland
• Technology, Information and Internet
• 1 - 100 Employee

• Team Leader of Business Support

  • Sep 2018 - Present

  - Team Leader in charge of continuous learning and training for the new hirings - Deputy of Head of Global CRM & Business Support - Workflows analysis and creation for the Business Support Area - ZenDesk specialist and trainer inside the company - Benchmarking activity - Testing activity for the launch of the website - Team Leader in charge of continuous learning and training for the new hirings - Deputy of Head of Global CRM & Business Support - Workflows analysis and creation for the Business Support Area - ZenDesk specialist and trainer inside the company - Benchmarking activity - Testing activity for the launch of the website



Wanup

• Barcelona y alrededores, España

• Account Manager & Team Leader

  • Aug 2016 - Jun 2018

  - Team Leader in charge of continuous learning and training for the new hirings - Taking care of portfolio of clients (hotels), following them in every single step of our collaboration, publication on our webpage, connection through channel manager, training on our extranet and explain all the aspects of our loyalty program - Build and maintain strong, long lasting client relationships. - Being the point of connection between our clients and other department (marketing, finance, content and graphic) - SalesForce trainer inside the Team - Inbound sell explaning product and following all the process till the contract sign - Backup of Head of Account Management Show less



TheFork España

• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager no-prio Area & Lead Advisor Customer Service B2B

  • Oct 2014 - Aug 2016

  - Technical Specialist inside the Team - Managing requests via email, chat and calls - Content Management - Account Management of no priority areas - Back-up of Account Management of priority areas - Technical Specialist inside the Team - Managing requests via email, chat and calls - Content Management - Account Management of no priority areas - Back-up of Account Management of priority areas



TR Communications

• Turín y alrededores, Italia

• Account Sales Manager

  • Aug 2013 - Jul 2014

  - Acquisition and customer portfolio management - Project Management in synergy with the customer - Campaign creation activities - Acquisition and customer portfolio management - Project Management in synergy with the customer - Campaign creation activities



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Field Hunter & Account Manager no priority areas B2B

  • Jun 2011 - May 2013

  - Research oppotunities and convert them into sales - Account Management - Change profiles and new activations - Research oppotunities and convert them into sales - Account Management - Change profiles and new activations