Experience

VideoPacini

• Italy
• Consumer Electronics
• 1 - 100 Employee

• Warehouse spare parts specialist

  • Aug 2009 - Present



Nec Italia srl

• Technical Support - Mobile Terminals Division

  • Jan 2001 - Mar 2009

  Provide high technical level support towards repair centres. Ensure KPIs are met and monitor repairs undertaken by NEC Italia’s service network. Prepare training courses, technical bulletins and ensure correct repair procedure are followed by repair centres. Create spare parts forecasts towards NEC Europe and ensure adequate provisions are made by repair centres.Main duties and responsibilities : • Technical support• Monitoring of repairs• Fault analysis and investigation• Repair and product analysis• Preparation of training courses, technical bulletins and repair procedures• Spare parts forecasting and supply• Monitoring of buffer and logic boards requirements by ASCs (Authorised Repair Centres)• Staff supervision• Monitoring of KPIs and ASC Audits• ASC's process monitoring and control Show less

• Technical Repair Specialist - Mobile Terminals Division

  • Jan 1991 - Dec 2000