Experience

Southlake Chamber of Commerce

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Manager



Tangles Salon

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Business and Marketing Manager

  • Jan 1999 - Jul 2013

  I lead 25 staff members who produced over $1.5 million in 2012. Under my management, the company has seen an average annual increase of 15-20% in sales and services for 14 years in a row, won numerous awards, and earned international recognition.• Interview, hire, train and manage employees, 12 of whom have been with Tangles for at least 5 years. Maintain a 95% annual employee retention rate — 35% over the average rate for the salon industry• Train all employees in exceptional customer service skills, sales, and operations• Develop employee work schedules, conduct employee reviews and coach employees in sales and service• Manage all client relations initiatives and resolve customer service issues• Open salon daily and supervise general daily operations, including the customer service process• Generate and analyze financial reports, including weekly client tracking and monthly P&L statements• Manage over $100,000 inventory annually, which includes ordering new products and conducting quarterly inventory control audits• Manage bill pay, generate weekly payroll, and enter daily closeout numbers in QuickBooks• Serve as administrator for the company 401(K) and AFLAC insurance• Coordinate all travel and logistics for owner and staff• Strategize and implement all social media marketing, including initiatives on Facebook, Twitter and Google+. Special interest in content marketing best practices.• Create graphics and write copy for weekly newsletters using Constant Contact. Initiated and implemented new strategy to fill empty appointments using newsletters, resulting satisfied customers, a higher booking rate and more revenue• Plan and coordinate events, such as Fashion’s Night Out and salon involvement in other charity and promotional events, including Art in the Square and Cattle Baron’s Ball• Manage all media relations, including writing press releases, memos and letters for the owner. Design and coordinate ads for display, magazines, and news media



Dillards

• Cosmetic Counter Manager and Retail Sales

  • 1986 - Dec 1998

  • Produced the highest sales in cosmetics department amongst peers every year• Won the Pacesetter Award for for sales 13 years in a row• Trained in customer service, sales, and managment • Produced the highest sales in cosmetics department amongst peers every year• Won the Pacesetter Award for for sales 13 years in a row• Trained in customer service, sales, and managment