Sales Operations Coordinator

• Dec 2021 - Present

·Worked Trade-shows nationally as needed. Brought in two of the largest sales this year. ·Managing accounts all through the sales process and after to ensure customer satisfaction. ·Providing customer technical support through our ticketing system, web chat, emails, and incoming phone calls. ·Hosting weekly meetings on products as well as training seminars for customers on our product. ·Prepared and presented our Product for the 2022 New Hampshire Tech Alliance "Product of the Year" award, where we made it to the finals. ·Writing up scripts and producing our product support videos for our website.

Customer sales consultant

• Apr 2021 - Dec 2021

• Advised hundreds of clients with questions and information gathering on the right product. • Demonstrating products. • Trained customers on the operation of product features. • Presented pricing and discussed with customers to close 100 deals in a 6 month period. • Followed up with customers to ensure satisfaction and address any questions. • Advised hundreds of clients with questions and information gathering on the right product. • Demonstrating products. • Trained customers on the operation of product features. • Presented pricing and discussed with customers to close 100 deals in a 6 month period. • Followed up with customers to ensure satisfaction and address any questions.

Real Estate Agent

• Jun 2020 - Mar 2021

• Searched for properties that matched needs and wants of every client. • Negotiated inspection findings and figures between buyers and sellers. • Drafted and executed offers for clients. • Searched for properties that matched needs and wants of every client. • Negotiated inspection findings and figures between buyers and sellers. • Drafted and executed offers for clients.

Salesperson

• Oct 2018 - Mar 2020

• Built rapport with hundreds of customers and analyzed their needs to find the right product. • Demonstrated and presented vehicles. • Educated customers on the automobile buying process as well as assisting them with the process. • Negotiated pricing and terms with customers to close hundreds of deals. • Explained documentation and paperwork with customers. • Contacted insurance companies to ensure registration of vehicles was done in a timely fashion by their deadlines. • Scheduled delivery of vehicles with customers to have registration and inspection done on time. • Followed up with customers after delivery to ensure customer satisfaction and build long term relationships. • Managed and trained new hire sales representatives.

Premium Audit Reviewer

• Oct 2015 - Oct 2018

• Ensured audit compliance by insureds to meet annual audit requirements set by state law. • Responded in a timely manner to phone and email inquiries. • Monitored and implemented proper policy and procedure to ensure compliance. • Reviewed thousands of audits submitted by field auditors to ensure quality assurance by deadline. • Followed policies and procedures to reopen cases that have been disputed due to discrepancies on audits. • Identified programmatic and operational discrepancies to enable effective corrective action. • Assisted insurance agents and billing department to resolve audit disputes. • Estimated and canceled policies of non-compliant insureds.

Client Service Representatie

• 2010 - 2014

• Assisted clients and brokers with a variety of account transactions including withdrawals, exchanges, death claims, in a fast paced, high volume call environment. • Updated and maintained client data. • Faxed, emailed, and called out to provide information to clients to ensure world-class service was provided. • Provided general information about Putnam mutual funds. • Oversaw new hires, providing feedback and training to 25-30 representatives. • Monitored and ensured quality in customer service by evaluating 25-30 other client service representatives.

Lifeguard/ Swim Instructor

• Jul 2006 - Sep 2008