Experience

C-TRAN

• United States
• Truck Transportation
• 100 - 200 Employee

• ITS and Systems Administrator

  • Jan 2023 - Present

  Vancouver, Washington, United States

• IT Specialist

  • Dec 2021 - Jan 2023

  Vancouver, Washington, United States • Manage Help Desk with walk-ups, answering calls, responding to emails, and solving tickets. • Create user accounts in Active Directory and manage user O365 licensing. • Plan and execute lifecycle replacement program for agency hardware. • Ensure network connectivity for servers, workstations, telephone equipment and mobile devices. • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. • Serve… Show more • Manage Help Desk with walk-ups, answering calls, responding to emails, and solving tickets. • Create user accounts in Active Directory and manage user O365 licensing. • Plan and execute lifecycle replacement program for agency hardware. • Ensure network connectivity for servers, workstations, telephone equipment and mobile devices. • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices. • Serve as Project Manager for assigned projects by working closely with end users, IT team, other departments within the agency, Vendors and Contractors. • Create documentation on software configuration and issue resolution. (Confluence and Bookstack)



Oregon Child Development Coalition

• United States
• Education Administration Programs
• 100 - 200 Employee

• Senior Network Technician

  • Oct 2018 - Dec 2020

  Wilsonville, Oregon, United States

• Network Technician

  • Mar 2017 - Oct 2018

  • Answer English and Spanish service calls and e-mails in a courteous and professional manner. • Remotely connect with users using DameWare and TeamViewer to troubleshoot issue. • Create, update, follow-up and close tickets in Spiceworks Ticketing System. • Configure new domain joined systems with all required department software, coordinate setup time with user and deploy workstation including nessasary peripherals to requested area. • Solve network issues by troubleshooting… Show more • Answer English and Spanish service calls and e-mails in a courteous and professional manner. • Remotely connect with users using DameWare and TeamViewer to troubleshoot issue. • Create, update, follow-up and close tickets in Spiceworks Ticketing System. • Configure new domain joined systems with all required department software, coordinate setup time with user and deploy workstation including nessasary peripherals to requested area. • Solve network issues by troubleshooting router, switch, wireless access point and contacting ISP. • Create and manage user accounts through Active Directory and Microsoft Exchange. • Install local and network printers on workstations and Server Print Managment. • Support Citrix XenApp users with Desktop, Excel F9, Versatrans RP and Verstrans Fleetvision. • Manage anti-virus client devices through Symantec Endpoint Protection Manger. • Configure Integra Global Protect VPN and assist users with connectivity.



Feynman Group

• Network Technician

  • Apr 2016 - Feb 2017

  Eugene, Oregon • Answered incoming service calls and e-mails in a courteous and professional manner. • Remotely connected with users using web screen connect software to troubleshoot issue. • Kept track of customer inventory and recommended new equipment as needed. • Created and managed user mailboxes and groups in Microsoft Exchange and Active Directory. • Drove company vehicle to provide on site support support. • Detected and removed Malware.



University of Oregon

• United States
• Higher Education
• 700 & Above Employee

• Information Technology Assistant

  • Jun 2014 - Apr 2016

  Eugene, Oregon • Provide IT consultative support to UO Campus Operations staff • Configure and deploy complete client workstations that satisfy user’s hardware and software requirements while also ensuring users are connected to the UO network • Deploy, troubleshoot, diagnose and repair computer hardware including all peripherals • Install and provide technical support and training for numerous software’s and applications • Attentively listen to users in order to resolve issues and educate them on… Show more • Provide IT consultative support to UO Campus Operations staff • Configure and deploy complete client workstations that satisfy user’s hardware and software requirements while also ensuring users are connected to the UO network • Deploy, troubleshoot, diagnose and repair computer hardware including all peripherals • Install and provide technical support and training for numerous software’s and applications • Attentively listen to users in order to resolve issues and educate them on the best utilization of the technology available to them in a courteous and professional manner • Remove hardware and wipe hard drive before disposing in the designated E-waste area • Track, troubleshoot, resolve and document IT equipment and software issues through the UO RT ticketing system in order to facilitate a timely resolution. • Setup and assure that meeting room presentation technology is functioning properly Show less