Mauricio Grandi Simoes

Customer Happiness Agent at Rebellion Pay
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Madrid Metropolitan Area, ES
Languages
  • Español Native or bilingual proficiency
  • Ingles Full professional proficiency
Skills

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Yolanda Ruiz Muñoz

He trabajado con Mauricio dos años muy estrechamente. Es una persona que siempre está predispuesto a ayudar y que, difícilmente, tendrá una mala respuesta para los demás, además de responsable, resiliente y resolutivo. No dudaría en apostar por el si tuviera un proyecto donde pudiera crecer, y con el, hacer crecer a los que le rodean. Magnifico compañero y profesional!

Andrea Granados Doria

Mauricio es de esos compañeros con los que es un lujo trabajar. Es un profesional proactivo, responsable y muy resolutivo. Durante el tiempo que hemos trabajado mano a mano ha demostrado saber trabajar bajo presión, adaptándose cada día a los distintos cambios y retos. Pero, lo que es más importante, ha puesto de manifiesto a diario su calidad humana, manifestando mucha empatía con clientes y compañeros. Por todo ello, puedo garantizar que trabajar con él es una experiencia magnífica.

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Credentials

  • Email Marketing Certified
    HubSpot
    Sep, 2020
    - Nov, 2024

Experience

  • Rebellion Pay
    • Spain
    • Financial Services
    • 1 - 100 Employee
    • Customer Happiness Agent
      • Dec 2020 - Present

      • Customer service and app troubleshooting (ES-EN). • Real-time customer support: chat, email, phone. • Management and support of the app's social networks: Instagram and Twitter. • Creation and presentation of monthly department performance reports. • Proposing improvements and new developments of the app. • Writing FAQs. • Development of internal communications with the marketing department. • Customer service and app troubleshooting (ES-EN). • Real-time customer support: chat, email, phone. • Management and support of the app's social networks: Instagram and Twitter. • Creation and presentation of monthly department performance reports. • Proposing improvements and new developments of the app. • Writing FAQs. • Development of internal communications with the marketing department.

  • DAC
    • Canada
    • Advertising Services
    • 400 - 500 Employee
    • Communications Officer
      • Jan 2020 - May 2020

      I was laid off because of the pandemic. • Development of the company's communications plan. • LinkedIn profile management: content and networking. • Content marketing in digital media and social networks. • Analysis of media performance and competitors. • Development of blog articles and translations fromEnglish to Spanish. • Creation of internal and external newsletter. I was laid off because of the pandemic. • Development of the company's communications plan. • LinkedIn profile management: content and networking. • Content marketing in digital media and social networks. • Analysis of media performance and competitors. • Development of blog articles and translations fromEnglish to Spanish. • Creation of internal and external newsletter.

  • Vilebrequin
    • United States
    • Retail Apparel and Fashion
    • 200 - 300 Employee
    • Luxury Sales Advisor
      • Jan 2019 - Nov 2019

      • Personalized customer service and sales of luxury products. • Store opening, closing, cashier and warehouse work. • Visual merchandising. • Personalized customer service and sales of luxury products. • Store opening, closing, cashier and warehouse work. • Visual merchandising.

  • Uber
    • United States
    • Internet Marketplace Platforms
    • 700 & Above Employee
    • Uber Expert
      • Jul 2018 - Jan 2019

      • Customer service for internal clients; partners, drivers and delivers. • Training in the use of UBER and UBER EATS applications. • Support and resolution of incidents. • Internal communications. • Customer service for internal clients; partners, drivers and delivers. • Training in the use of UBER and UBER EATS applications. • Support and resolution of incidents. • Internal communications.

  • Club Atlético de Madrid
    • Spectator Sports
    • 400 - 500 Employee
    • Sales Advisor
      • Jun 2017 - May 2018

      • Attention, sales and personalized advice from clients. • Daily achievement of objectives, cashier and warehouse tasks. • Customer service. • Attention, sales and personalized advice from clients. • Daily achievement of objectives, cashier and warehouse tasks. • Customer service.

  • Analiticom
    • Venezuela
    • Advertising Services
    • 1 - 100 Employee
    • Digital Project Manager Jr
      • Mar 2014 - Jan 2017

      • Project management in social networks and digital media. • Conceptualization and creation of digital campaigns. • Content writing for social networks. • Campaign monitoring and supervision. • Daily monitoring of the client's social networks. • Monthly reports with performance and competitor analysis. • Clients: Ron Santa Teresa, Mondelez Oreo, Liberty Seguros, Arteasan Tea. • Project management in social networks and digital media. • Conceptualization and creation of digital campaigns. • Content writing for social networks. • Campaign monitoring and supervision. • Daily monitoring of the client's social networks. • Monthly reports with performance and competitor analysis. • Clients: Ron Santa Teresa, Mondelez Oreo, Liberty Seguros, Arteasan Tea.

  • Publicis
    • United States
    • Advertising Services
    • 700 & Above Employee
    • Account Intern - Trade Marketing
      • Jun 2013 - Jan 2014

      • Development of practices in the area of trade marketing. • Reception, organization of requests and client brief. • Creative proposal presentations. • Development of the creative and strategic process with the design and art team to achieve the stated objectives. • Client: Nestlé • Development of practices in the area of trade marketing. • Reception, organization of requests and client brief. • Creative proposal presentations. • Development of the creative and strategic process with the design and art team to achieve the stated objectives. • Client: Nestlé

Education

  • ESIC Business & Marketing School
    University Course, Social Media Management
    2017 - 2017
  • Universidad Católica Andrés Bello
    Bachelor Degree, Communications
    2008 - 2014
  • IESA
    University Course, Marketing strategies.
    2017 - 2017
  • IESA
    University Course, Customer Service
    2016 - 2016
  • Universidad Católica Andrés Bello
    University Diplma, Marketing Management
    2015 - 2015
  • Universidad Simón Bolívar
    University Diploma, Sports Journalism Course
    2010 - 2010
  • CVA: Centro Venezolano Americano
    Certificate of English Language
    2008 - 2011
  • Colegio Fray Luis de León
    High School, High School
    1994 - 2008

Community

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