Experience

Genoa Performance

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Product Development & Business

  • Aug 2018 - Present

• Head of Product Development & Business

  • Aug 2018 - Present

  Somos una empresa enfocada en transformar las informaciones obtenidas de los consumidores en resultados.Somos PIONEROS en la aplicación de Inteligencia Artificial y modelos Neurocientíficos para el mercado de CRM.



Eventos Casa de Campo

• Chile
• Events Services
• 1 - 100 Employee

• ENTREPRENEUR - Family Business

  • Jul 2014 - Present

  Start of the family business dedicated to retail, event center, tourist services and catering. Start of the family business dedicated to retail, event center, tourist services and catering.



Emergia Contact Center

• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• CEO Chilean Branch

  • Jun 2013 - Jun 2014

  Financial, commercial and operational reorganization of the company in Chile. Moving customer s operations to Colombia, opening new accounts Financial, commercial and operational reorganization of the company in Chile. Moving customer s operations to Colombia, opening new accounts



Digitex

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Corporate Strategy and Business Development VP

  • Jun 2012 - Oct 2012

  Definition of the corporate strategy for Digitex's positioning brand, design and development of the portfolio of products and services, design of the marketing plan of the Company

• Latin America Commercial VP

  • Apr 2011 - Jun 2012

  Responsible for business strategy and growth of the company in the Latin American market.



Atento

• Spain
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Corporate Commercial VP

  • Aug 2008 - Mar 2011

  Responsible for promotion, sale and implementation of Atento Group’s Differential Solutions in all countries where the company operates. Responsible for promotion, sale and implementation of Atento Group’s Differential Solutions in all countries where the company operates.



ATENTO México

• 1 - 100 Employee

• Commercial and Business Development VP

  • Sep 2007 - Aug 2008

  Management of business results for Telefónica Móviles Mexico customer care services, Volaris Airlines customer care services and telemarketing services for BBVA Bancomer Bank. Management of technological and commercial resources for research, innovation and new product development for Mexico and Central America.

• Business and Technology Director

  • Sep 2006 - Aug 2007

  Management of business results for Telefónica Móviles Mexico customer care services, Volaris Airlines customer care services and telemarketing services for BBVA Bancomer Bank. Management of technological resources for contact center operations in Mexico and Central America.

• Resources Director

  • Dec 2005 - Aug 2006

  Management of Finance, Technology and Administration resources for Mexico and Central America.



Atento Chile

• Chile
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Business Director

  • Apr 2003 - Nov 2005

  Management of business results for Telefónica Companies’ Customer Care services in Chile. Management, commercial planning and operational relationships with the Telefónica Group, organization and management of human, financial and material resources to ensure the quality of service required by the customer, commitment made to the customer, level of productivity and maximization of profits generated by business.

• Business Manager

  • Oct 2002 - Mar 2003

  Maintenance and development of the business relationship established between Atento Chile and Telefónica. Development of customer loyalty programs to guarantee quality of customer service. Optimization of human, financial and material resources. Continuous monitoring of staff motivation, work environment and employee performance, aligning all of the former with business objectives, to optimize profitability levels and customer satisfaction.

• Controller

  • Mar 1999 - Sep 2002

  Management of the Accounting, Treasury and Controlling processes, to ensure efficient management of the company's financial resources, and the generation of accounting and financial reporting, in line with the business objectives and strategies of the five companies comprising the Atento Chile group. Drawing up of budgets in accordance with objectives and business strategies. Tracking and monitoring of results, in order to take the appropriate corrective measures. Financial and operational management of services provided by Atento, creating budgets and performance indicators, and analyzing deviations in order to generate proposals for improvement. Show less



Telefónica CTC Chile S.A

• Indoor Telephone installation Department Chief

  • 1998 - 1999

  Contract management with 11 telephone installation contractors throughout the country. Management of technical and human resources to implement a demanding line installation plan.

• Engineering Consultant in Products Development

  • 1996 - 1998

  Advising Telefónica’s commercial product managers on the selection of telephone equipment for the market. Technical negotiations with international telephone suppliers and opening of new product channels and commercialization services.

• Telecommunications Projects Engineer

  • 1994 - 1996

  Design and construction of optical fiber projects in the hybrid network “M-8 project”.



Personnel and family Business

• Co-ownwer

  • 1991 - 1994

  Creating family business. Retail sale of electrical and electronic goods, CDs, household items, clothing, etc.. Engineering services for mining, agriculture and utility companies. Differents services to alarm installation, doormen video, TV and communications antennas. Creating a source of employment for over 15 people. Creating family business. Retail sale of electrical and electronic goods, CDs, household items, clothing, etc.. Engineering services for mining, agriculture and utility companies. Differents services to alarm installation, doormen video, TV and communications antennas. Creating a source of employment for over 15 people.



Fuerza Aérea de Chile

• Chile
• Airlines and Aviation
• 500 - 600 Employee

• Electronics and Telecommunications Technician

  • 1980 - 1992

  NCO in Telecommunications and Electronics area, with responsibility for preventative and corrective maintenance, and laboratory for ground radar equipment, telecommunications and avionics. NCO in Telecommunications and Electronics area, with responsibility for preventative and corrective maintenance, and laboratory for ground radar equipment, telecommunications and avionics.