Mauricio Alves
Analista de Telecom SR at Telesul- Claim this Profile
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Bio
Credentials
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Avaya Aura® Contact Center Administrator Specialized
AvayaJul, 2022- Oct, 2024 -
Avaya Aura® Contact Center Administrator Specialized
AvayaJul, 2022- Oct, 2024 -
PBX IP na Prática Asterisk
4Linux Open Software SpecialistsJun, 2016- Oct, 2024 -
Avaya Contact Center Select Support Certified
AvayaSep, 2021- Oct, 2024 -
Avaya Contact Center Select Support Certified
AvayaSep, 2021- Oct, 2024 -
Avaya IP Office™ Platform Implement Certified
AvayaJun, 2021- Oct, 2024 -
Avaya IP Office™ Platform Support Certified
AvayaJun, 2021- Oct, 2024 -
Certification of Professional Qualification Configuration of Remote Access (Qualificação Profissional em Configuração de Acesso Remoto)
Faculdade de Informatica e Administração Paulista (FIAP)
Experience
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Telesul
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Brazil
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Telecommunications
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1 - 100 Employee
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Analista de Telecom SR
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Dec 2019 - Present
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UCT Brasil
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Brazil
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Telecommunications
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1 - 100 Employee
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Analista de Telecom
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Aug 2019 - Dec 2019
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Profissional autônomo
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Apr 2018 - Aug 2019
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Sothis Telecom
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Brazil
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Telecommunications
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1 - 100 Employee
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Analista de telecomunicações
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Feb 2018 - Apr 2018
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Resource IT Solutions
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Brazil
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Software Development
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400 - 500 Employee
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Telecom Analyst
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Apr 2013 - Apr 2018
Responsible for the area of Telecommunications (Avaya, Asterisk, Alcatel, Intelbras and etc), Control of corporate phones and laptops, Sumus, VOX Recording, NOVAX Dialer and adjacencies of the Telecom area in the branch of Call Center and corporate ... Responsible for the area of Telecommunications (Avaya, Asterisk, Alcatel, Intelbras and etc), Control of corporate phones and laptops, Sumus, VOX Recording, NOVAX Dialer and adjacencies of the Telecom area in the branch of Call Center and corporate ...
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TIM Brasil
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Brazil
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Telecommunications
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700 & Above Employee
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Advanced Support Analyst
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Aug 2012 - Mar 2013
Troubleshooting in IP, ATM, Passport, CVX, CISCO, Juniper, access, transmission, routing and switching equipment, Frame Relay, VPN, PL, VoiP, BPL, Wimax. Troubleshooting in IP, ATM, Passport, CVX, CISCO, Juniper, access, transmission, routing and switching equipment, Frame Relay, VPN, PL, VoiP, BPL, Wimax.
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Vidax Teleserviços S/A
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Consumer Services
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200 - 300 Employee
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Telecom Analyst
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Jan 2009 - Jun 2012
Maintenance and equipment exchange; Installation and configuration of software; Troubleshoot XP, Outlook, Avaya (IpAgent, Softphone), and so on. Experience in the ASA tool (Avaya Site Administrator); Maintenance and climate in network cables; Experience in DG Telephone and so on. Maintenance and equipment exchange; Installation and configuration of software; Troubleshoot XP, Outlook, Avaya (IpAgent, Softphone), and so on. Experience in the ASA tool (Avaya Site Administrator); Maintenance and climate in network cables; Experience in DG Telephone and so on.
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Education
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2010 - 2014
FIAP - Faculty of Informatics and Paulista Administration
Computers Networks, Security Information & Computers Networks -
2017 - 2018
AINET - NetAcademy (CISCO)
Cisco Routing & Switching 6.0 (CCNA), Computers Networks -
2016 - 2016
4Linux Open Software Specialists
IP PBX in Asterisk Practice, Systems and Telecommunications Networks -
2013 - 2013
MeetaWeb Solutions
Avaya Aura Communication Manager Administration, Systems and Telecommunications Networks -
1998 - 2009
College of Military Police
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