Mauricio Sevilla Britto

Agent Service Desk at Kata Software
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Colombia, CO
Languages
  • Inglés medieval (aprox. 450-1100) Full professional proficiency
  • Español Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Curso de Atención al Cliente
    Platzi
    Dec, 2022
    - Nov, 2024
  • Curso de Productividad
    Platzi
    Dec, 2022
    - Nov, 2024
  • Curso profesional de JavaScript
    CódigoFacilito
    Aug, 2022
    - Nov, 2024
  • Curso Profesional Desarrollo Web
    CódigoFacilito
    Jul, 2022
    - Nov, 2024
  • Curso Profesional de Git
    CódigoFacilito
    Jul, 2022
    - Nov, 2024
  • Curso Profesional de Base de Datos
    CódigoFacilito
    May, 2022
    - Nov, 2024
  • Curso de Análisis de Negocios para Ciencia de Datos
    Platzi
    Nov, 2021
    - Nov, 2024
  • Curso de Design Thinking con Minds Garage
    Platzi
    Nov, 2021
    - Nov, 2024
  • Cómo construir la lealtad del cliente
    Learning Linkedin Api
    Jun, 2020
    - Nov, 2024
  • Curso de SCRUM
    Platzi
    May, 2019
    - Nov, 2024
  • Curso Profesional de Git y Git Hub
    Platzi
    Feb, 2019
    - Nov, 2024
  • Seguridad Informática para Empresas
    Platzi
    Feb, 2019
    - Nov, 2024
  • Creating Customer Value
    LinkedIn
    Nov, 2016
    - Nov, 2024
  • Innovative Customer Service Techniques
    LinkedIn
    Nov, 2016
    - Nov, 2024
  • Online Marketing Fundamentals
    LinkedIn
    Nov, 2016
    - Nov, 2024
  • Social Media Marketing with Facebook and Twitter
    LinkedIn
    Nov, 2016
    - Nov, 2024
  • Becoming a Web Developer: Full Stack vs Front End
    Lynda.com
    Sep, 2016
    - Nov, 2024
  • Certificate of Completion: CSS Fundamentals
    SoloLearn
    Aug, 2016
    - Nov, 2024
  • Certificate of Completion: PHP Course
    SoloLearn
    Aug, 2016
    - Nov, 2024
  • Certificate of Completion: SQL Fundamentals
    SoloLearn
    Aug, 2016
    - Nov, 2024
  • Certificate of Completion: HTML Fundamentals
    SoloLearn
    Jul, 2016
    - Nov, 2024
  • Certificate of Completion: JavaScript Basics
    SoloLearn
    Jul, 2016
    - Nov, 2024

Experience

  • Kata Software
    • Mexico
    • Software Development
    • 1 - 100 Employee
    • Agent Service Desk
      • Jul 2015 - Present

      Management and resolution of technical incidents of the use of the aplicación Kata Mobile in the field, from the credit analysts of Banco W. Technical support at query’s database level, API rest, flexibles updates, email configuration, certification and povisioning of Android devices suitable for the Formiik Mobile operation. Management and resolution of technical incidents of the use of the aplicación Kata Mobile in the field, from the credit analysts of Banco W. Technical support at query’s database level, API rest, flexibles updates, email configuration, certification and povisioning of Android devices suitable for the Formiik Mobile operation.

  • ConfiguroWeb
    • Colombia
    • Advertising Services
    • 1 - 100 Employee
    • Owner
      • Jun 2013 - Present

      Founder of ConfiguroWeb, a blog post where the subject of web development is widely discussed with PHP, MySQL, Javascript, Python, Node js technologies. Founder of ConfiguroWeb, a blog post where the subject of web development is widely discussed with PHP, MySQL, Javascript, Python, Node js technologies.

  • Teleperformance
    • France
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Technical Support Microsoft
      • Jan 2013 - Jul 2015

      Management and resolution of technical incidents on Microsoft products, as well as assistance on Licensing Processes, Activation, Installation and configuration of applications from the Microsoft portfolio. Application of Premium Procedures, on clients with coverage, in relation to operating system optimizations, scanning management and antivirus coverage, as well as payments per incident. Management and resolution of technical incidents on Microsoft products, as well as assistance on Licensing Processes, Activation, Installation and configuration of applications from the Microsoft portfolio. Application of Premium Procedures, on clients with coverage, in relation to operating system optimizations, scanning management and antivirus coverage, as well as payments per incident.

  • BPM Consulting SAS / Experiencias colaborativas entre ustedes y sus clientes.
    • Colombia
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Help Desk Government Intranet
      • Oct 2009 - Jan 2013

      The help desk of the Government Intranet is intended to solve incidents of users of Online Government Technological Solutions, services of the Colombian High Speed Network RAVEC and the Data Center. The 1st level advisor must be able to identify the importance of the failure, requirement or request for change, submit it to the department in charge, with accurate information so that the cases generated can be resolved with the greatest effectiveness. The help desk of the Government Intranet is intended to solve incidents of users of Online Government Technological Solutions, services of the Colombian High Speed Network RAVEC and the Data Center. The 1st level advisor must be able to identify the importance of the failure, requirement or request for change, submit it to the department in charge, with accurate information so that the cases generated can be resolved with the greatest effectiveness.

Education

  • National Learning Service (SENA)
    Analysis and Development of Information Systems, Computer Software Engineering
    2017 - 2019
  • Unilatina International College
    Technology in Business Management, Business Administration and Management, General
    2011 - 2015
  • "Humberto Velázquez García" Vocational Technical Training Institute
    Professional Systems Technician, Software development.
    2000 - 2003

Community

You need to have a working account to view this content. Click here to join now