Office Manager

• Aug 2023 - Present

Freelancer

• Mar 2022 - Aug 2023

-Creation and design of pieces and copy for the company when requested.-On-call requests.

Technology Marketing Associate

• Feb 2022 - Mar 2022

-Worked in the creation, editing and design of the Tax Technology Certification branding and marketing strategy.-Creation and design pieces and copy for the Tax Technology Certification website, as well as editing and creating pieces for social media.-Ad hoc tasks, including coordinating efforts and meetings with the sister company's marketing team to align strategies.-Research and skimming of tax technology texts and narratives.

Executive Assistant and Office Manager

• Mar 2022 - Aug 2023

-Supported and assisted the CEO by managing correspondence and schedules, calendars, appointments, receiving visitors and guests, and networking on behalf of the company. -Managed procurements, purchase requests, vendors/supplier communications and negotiated prices and discounts with vendors. -Networked and built relationships with potential suppliers, collaborators, stakeholders and investors. -Assisted with financial tasks, basic accounting, and direct expenses and cash flow reporting. -Assisted with the graphic design and creation of logos, branding pieces and printed material for fairs and presentations. -Single-handedly created and organised the launching event of a philanthropic entrepreneurial project (RDX Club): logo creation, graphic editing, media creation, presentation design, design and printing of flyers, tri-folds and stickers, catering selection and set-up, mailing list creation and managing, social media accounts creation, online strategy and virtualisation, paid advertising management, etc. -Supported HR processes: introduction interview, onboarding, sick leaves and work-from-home requests -Supported the creation of documents for the ISO 9001:2015 Quality Management audit. -Single-handedly created, organised and set up the company's participation in international fairs: communication and negotiation with fair organizers, creation of the graphic line, trifold design, printing and folding, stand design support and communication with designers and builders, hostesses selection, etc. Show less

Customer Sales Specialist | C2B

• Jan 2020 - Dec 2021

- Logistical support for customer-related sales from different markets in Europe: UK, Denmark, Sweden, Finland, Italy, Spain, France, Norway, Portugal, the Netherlands, Germany, Austria, and Ireland.- Specialist in order processing and payment transactions using various sales software-related platforms.- Business Development support for upper management, improving customer-centered experiences.- Customer service representative for the UK market.

Junior Production Specialist / Rotative Team Lead

• Jul 2019 - Jan 2020

-Worked in different stations of the iPhone Refurbishing Production Line: Activation, Checking, Warranty & Return, Grading, Outbound/Packing, and Repairing. Currently, on Junior Repairer Level 1: iPhone 6, 6S & Plus.-Experienced in people management, order fulfilment, packaging, inventory, conflict management, reporting and processes' improvement while leading the Outbound Evening shift team for several weeks.

Social Media and Digital Marketing

• Dec 2017 - Aug 2018

• Worked as a Community Manager support for Eurowings (Instagram). • Worked as a Community Manager for Brand USA. • Looked over the Instagram Global Account, Facebook, and Twitter accounts of VisitTheUSA. • Translated copy for Spanish Markets. • Handled communications on different media channels through Sprinklr. • Worked as a Market Manager of Brand USA. • Managed community managers from 5 different markets around the world to promote tourism to the US. • Supported the Business Development team to expand the business to international markets in Latin America, the Caribbean and Europe. • Translated internal assets to Spanish. • Wrote and edited content for social channels, blogs, video scripts, strategies and reports (Brand USA, Macys, Travel Oregon, Brand USA). • Worked with account team to understand and develop core campaign messaging and overall strategy. • Brainstormed creative concepts that integrate social media into the marketing mix. • Identified key online influencers (Brand USA). • Used platform analytics tools, spreadsheets, and data to create client reports with meaningful, actionable insights (Travel Portland International). Show less

Research Assistant

• Aug 2017 - Dec 2017

•Assisted different teachers with class preparation,discussion and other administrative tasks. •Edited, translated articles in Spanish and English. •Helped designing the Noticiero Movil Printed Version, the multimedia bilingual news outlet magazine. •Interviewed alumni for web content. •Assisted different teachers with class preparation,discussion and other administrative tasks. •Edited, translated articles in Spanish and English. •Helped designing the Noticiero Movil Printed Version, the multimedia bilingual news outlet magazine. •Interviewed alumni for web content.

HR Business Partner Intern

• May 2017 - Aug 2017

•Interviewed managers, supervisors, production associates and technicians to identify root causes for engagement rates. •Talked to different stakeholders to improve culture alignment. •Developed the internal resource “Roadmap to Sustainability”, to reinforce engagement strategies and culture alignment. •Interviewed managers, supervisors, production associates and technicians to identify root causes for engagement rates. •Talked to different stakeholders to improve culture alignment. •Developed the internal resource “Roadmap to Sustainability”, to reinforce engagement strategies and culture alignment.

Teaching Assistant

• Aug 2016 - Apr 2017

•Assisted different teachers with class preparation,discussion and other administrative tasks. •Edited, translated articles in Spanish and English. •Helped designing the Noticiero Movil Printed Version, the multimedia bilingual news outlet magazine. •Interviewed alumni for web content. •Assisted different teachers with class preparation,discussion and other administrative tasks. •Edited, translated articles in Spanish and English. •Helped designing the Noticiero Movil Printed Version, the multimedia bilingual news outlet magazine. •Interviewed alumni for web content.

Communicator / Guest Services Representative

• Dec 2015 - Mar 2016

•Received and solved complaints, needs and requests from guests. •Answered phone calls, took notes, transferred requests in the hotel, talked to guests on counter. •Received and solved complaints, needs and requests from guests. •Answered phone calls, took notes, transferred requests in the hotel, talked to guests on counter.

Marketing Assistant

• Aug 2015 - Dec 2015

•Created the marketing plan for the company image. •Developed internal communication protocols. •Participated in public relations and market research of direct competitors of the company. •Created the marketing plan for the company image. •Developed internal communication protocols. •Participated in public relations and market research of direct competitors of the company.

Communications Assistant

• Nov 2013 - Dec 2014

•Developed communication strategy and branding of the faculty. •Worked as the Social Media Outreach & Community Manager. •Helped in the organization of cultural events for first and second year students. •Assisted with developing internal communications policies. •Developed communication strategy and branding of the faculty. •Worked as the Social Media Outreach & Community Manager. •Helped in the organization of cultural events for first and second year students. •Assisted with developing internal communications policies.

Customer Service Assistant

• Sep 2013 - Sep 2013

•Worked as a customer service coordinator in Mistura, the largest cuisine event in Peru. •Interacted with customers for the immersion in The World of Bread. •Hosted the emblematic bakers from different regions of Peru to promote different types of bread for potential customers. •Worked as a customer service coordinator in Mistura, the largest cuisine event in Peru. •Interacted with customers for the immersion in The World of Bread. •Hosted the emblematic bakers from different regions of Peru to promote different types of bread for potential customers.

Logistical Assistant / Communicator

• May 2012 - Dec 2012

•Edited written official documents. •Devloped external communication strategies (PR, picture presentations). •Made interviews to different stakeholders. •Worked as a survey coordinator in a Market research project in the Parque de las Leyendas Zoo. •Edited written official documents. •Devloped external communication strategies (PR, picture presentations). •Made interviews to different stakeholders. •Worked as a survey coordinator in a Market research project in the Parque de las Leyendas Zoo.

Houseman / Housekeeping Coordinator

• Dec 2011 - Mar 2012

•Stocked cleaning products in floor closets. •Worked as an intermediate between managers and the Spanish-speaking housekeepers. •Supported housekeepers in providing appropriate articles for their chores. •Stocked cleaning products in floor closets. •Worked as an intermediate between managers and the Spanish-speaking housekeepers. •Supported housekeepers in providing appropriate articles for their chores.