Application Manager

• Aug 2022 - Present

IT and Data Consultant

• May 2022 - Aug 2022

• Improvement of current processes through Microsoft 365 tools for data management. • Managing and designing the reporting environment, including data sources, security, and metadata. • Creation of automated workflows to perform tasks unattended. • Creation of management Dashboards to be able to make faster decisions. • Analyze and collect business requirements and user specifications. • Design Mock-ups for a better understanding of the expected User Interfaces. • Improvement of current processes through Microsoft 365 tools for data management. • Managing and designing the reporting environment, including data sources, security, and metadata. • Creation of automated workflows to perform tasks unattended. • Creation of management Dashboards to be able to make faster decisions. • Analyze and collect business requirements and user specifications. • Design Mock-ups for a better understanding of the expected User Interfaces.

Senior Information Technology Engineer

• Dec 2017 - Dec 2021

• Planning and projects control. • KPI Monitoring and analysis for performance capacity. • Maintain assigned systems according to best practices and maintenance standards by owning and modifying appropriate configuration settings. • Architecting, tuning, capacity planning, and developing new and upcoming technologies. • Identify, document, validate, and communicate requirements. • Conduct a workflow analysis and document the current state. • Documentation of requirements and monitoring for implementation. • Coordinate with stakeholders and sponsors from different departments with effective organization and communication. • Enhance the team's performance by identifying and encouraging growth opportunities. Key achievements • 100% of the management reports and KPIs are available via web and mobile, the development implemented several tools such as power apps, SharePoint, Microsoft project and Power BI • Increase customer satisfaction KPI from 87% to 96%. • Automate reports using power automate • Improvement of document management processes and purchase tracking through applications based on Office 365. Show less

Senior Services Engineer

• Aug 2013 - Oct 2017

• Implementation and testing of the solution, documentation and resolution of defects, coordination and orchestration of user acceptance testing, and documentation of results. • Identify, document, validate, and communicate requirements. • Conduct a workflow analysis and document the current state. • Disaster Recovery planning and implementation. • Create reports so that the Stakeholders stay informed of the progress of the project. • Coordinate with stakeholders and sponsors from different departments with effective organization and communication. • Enhance the team's performance by identifying and encouraging growth opportunities. Key achievements • Increase customer satisfaction to 92%. • Improve the project process and implementing and PMO Show less

IT Supervisor

• Oct 2010 - Jul 2013

• Supervise, IT control activities and communication functions services including planning, design, purchase, installation and maintenance of related equipment, networks and data transport services. • Planning, design, purchase, installation, and maintenance of related equipment, networks, and data transport services. • Exchange server administration. • SharePoint server 2010 Configuration and administration • Planning of project's communication. • Coordinate requirements of communication systems. • Prepare functional IT reports and communication services. • Coordinate with client staff to ensure effective communication. • Planning, design, purchase, installation, and maintenance SharePoint 2013. Show less