Experience

Beyond Meat

• United States
• Food and Beverage Services
• 400 - 500 Employee

• Senior Manager - Fulfillment

  • Mar 2022 - Present



Ten Thousand, Inc.

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Manager - Logistics & Warehouse Operations

  • Oct 2021 - Mar 2022



Package Free

• United States
• Manufacturing
• 1 - 100 Employee

• Sr. Manager Fulfillment Operations

  • Apr 2021 - Oct 2021

  Manage daily operations of Package Free organization, orchestrating forward- thinking strategies to accomplish profit and expansion goals. Responsible for overseeing day to day functions of warehouse, including inventory management, warehouse maintenance, and overseeing internal pack and ship team. Train new employees on proper protocols and customer service standards while maintain high productivity and performance metrics. Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency Point of contact for all recruiting, hiring and training of warehouse team members. Show less



Milk Bar

• United States
• Food & Beverages
• 100 - 200 Employee

• Senior Manager of Distribution and Fulfillment

  • Mar 2021 - Apr 2021

  Responsible for oversight and execution of quarterly, and long-term goals for fulfillment of DTC orders across all channels, including but not limited to orders generated from MilkBarStore.com, Corporate Orders team, or temperature- controlled Amazon FBMManaged multi-site network of external warehousing partners: Consistently audited warehousing/3PL partners for success by ensuring contractual SLAs were upheld, ensuring 3000+ orders per day were successfully fulfilled. Managed large-scale projects and initiatives including, introducing new systems, tools, and processes to support attainment of challenging objectives. Developed and maintained weekly, monthly and quarterly KPI report(s) with 3PL partners including: pick/pack fulfillment accuracy rates, inventory accuracy, and invoice accuracy. 3PL partners maintained 99.2% accuracy rate throughout Q1 in 2021.Managed inventory, production workflow, and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.Collaborated with Supply Chain, Culinary, Digital Team, Customer Experience, and Food Safety & Quality Assurance to assess quarterly, and long-term needs for proper distribution and fulfillment methods to ensure success throughout Milk Bar's 3PL network and commissaries. Show less

• Logistics & Distribution Manager

  • Mar 2019 - Mar 2021

  Responsible for overseeing and executing the daily, weekly and long-term goals of the fulfillment and eCommerce shipping departmentsOptimize all shipping practices for increased efficiency and timeliness.Manage relationship with FedEx/distribution partners including pricing discussions, shipping coordination and business reportingManage a bi-coastal team of internal Distribution Managers and external warehousing partnersConsistently audit warehousing/3PL partners for success by ensuring contractual SLAs are metOnboarding and organization of all new product SKUs Streamline all current and future Milk Bar pick and pack processes for increased efficiency and cost controlEnsure adequate inventory levels are maintained to maximize customer satisfaction, to minimize cost and to consistently execute against company forecasts--both at Milk Bar distribution centers and 3PL hubsPlan, prepare and execute for online promotions as dictated by the volume and operations of theeCommerce businessTravel to all Milk Bar commissary kitchens and 3PL distribution centers for real-time quality assurance and process auditingDevelop, train and mentor new staff while acting as a resource for existing team membersAssist in HR management for distribution teams, including but not limited to:○ Performance management○ Hiring, compensation evaluation, employee recognition○ Schedule-writing○ Discipline, termination Communicate effectively with Customer Experience department to troubleshoot any potentialcustomer-facing issuesWork closely with Director of eCommerce and Distribution Managers to determine daily, weekly andlong-term needs of the eCommerce department, delegate those tasks to appropriate staff and ensuresuccessful completion of department goalsWork closely with Commissary Managers and Director of Culinary Operations to assess future needs for continued growth, efficiency and promotion of Milk Bar Show less

• Commissary Manager - Distribution

  • Mar 2018 - Mar 2019

  Work with the Director of Culinary Operations to identify, delegate, manage and achieve projects and goals related to pastry, distribution and shipping operations in the commissary Developing, training and mentoring new staff while acting as a resource for existing team members Managing HR for Distribution team, including but not limited to: hiring, training and development,performance management, compensation evaluation, employee recognition, schedule-writing, andtermination Determining daily, weekly and long-term needs of the Distribution department. Delegating those tasks to appropriate staff and ensuring successful completion of department goalsWorking with managers and Director of Culinary Operations to assess future needs for continued growth, efficiency and promotion of Milk Bar.Directly overseeing Receiving and Distribution Assistant managers and being aware of their daily dutiesResponsible for auditing product quality in tandem with Production Manager.Responsible for managing labor costs of team and controlling food cost & waste through proper inventory management and product rotation.Working with Director of Culinary Operations on annual department goalsOverseeing, coordinating and ensuring successful completion of menu changes as it affects departmentHolding weekly check-ins with all Distribution, Receiving, Porter and Fulfillment supervisorsSupervising the Milk Van Fleet and ensuring the safety of staff and vehiclesFacilitating health department preparedness and awareness with commissary department headsSupervising ecommerce, special orders, freight and general shipping to all customers and outletsnationwideOptimizing all shipping and fulfillment practices for ecommerceResponsible for building yearly holiday precap for Distribution departmentEnsuring all checklists are current before delegating to teamsProviding feedback for yearly menu changes with Director of Culinary Operations as it relates todistribution capabilities. Show less

• Distribution Manager

  • Jul 2017 - Feb 2018

  Manage and oversee all shipping (including ecommerce), fulfillment, daily storefront deliveries, and freight orders; ensure accuracy, organization, and completionManage inventories and ensure the distribution area is fully stocked, coordinating with commissary, front of house, and office teams when necessaryEnsure proper compliance and adherence to all appropriate health and safety regulations and cleanliness requirements, including food safety and department organization.Work closely with Customer Service and Operations, address issues when they arise.Maintain close communication with all distributors, confirming shipping and freight pick-ups.Assist Director of Fulfillment and Distribution with holiday preparation and precap planningOversee and coordinate menu changes as it affects departmentMeet regularly with Director of Fulfillment and Distribution to review processes and systems, address staff needs, and develop the departmentResponsible for general human resources tasks, including recruiting, coordinating training with new hires, disciplinary action and performance reviews.Create and share weekly schedule via WhenToManage and weekly notes for department and holding regular check ins with employeesAudit and submit edit requests for all logs pertaining to shipping/delivery/freightFull comprehension and ability to execute all assistant manager duties if necessary.Gathering end of month inventory counts for production team and communicate to Commissary Admin Manager Show less

• Shipping Manager

  • Sep 2014 - Jul 2017

  Manage and oversee all shipping and fulfillment logisticsInspect the picking, sorting, and packing operations of all team members, to check for 100% accuracyEnsure all packages are picked up by UPS, DHL, FedEx and fix any necessary shipping problems or delaysWork closely with other departments, to ensure shipping department is stocked appropriately Manage inventory, including assisting in monthly inventories Troubleshoot with Customer Service to solve any related shipping, inventory or damage claimsEnsure proper compliance and adherence to healthy and safety regulations is metAttend and participate in quarterly meetings with Finance team, to make sure all goals are met Show less



Tiffany & Co.

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Material Specialist

  • Aug 2011 - Aug 2014

  Assist in the identification of needed materials, as well as the physical and systematic issuing of parts for customer repair orders. As a material specialist, I maintain accurate inventory counts using the JD Edwards software to systematically record all transactions. Additionally, I help maintain inventory records by participating in daily cycle counts, to assure that the physical count of parts are equal to that on our JDE system.

• Operations Representative

  • Jul 2010 - Jul 2011

  Assisted in carefully handling customer- owned merchandise in preparation for shipment either to the customer, branch locations, or vendors. As a shipping representative, I helped maintain the quality assurance policy of the company by thoroughly verifying the merchandise with the corresponding paperwork. Additionally, I assisted with the packing and the systematic movement of orders through our Neopost and Varsity systems to assure that the orders were received in a timely manner.