Experience

Telerx

• United States
• Individual and Family Services
• 1 - 100 Employee

• Project Manager

  • May 2010 - Present

  Serve as the primary contact for Merck’s marketing and legal departments as well as other business partners for the development, review and official release of Marketing, Press, and Educational Resources.Manage ongoing work against project plans and other key project metrics including but not limited to project status; production and application development as it moves through the process and web based system.Participated with stakeholders on the successful launch of several of Merck’s Global and National brands.Assist in the review process training of Marketing Managers as they are assigned to brands I manage.Participate in meetings and conferences to discuss and resolve outstanding issues. Show less

• Senior Scheduling Coordinator

  • May 2005 - May 2010

  Global Expert Engagement Management (GEEM)Ensuring all Merck medical forums are processed correctly within FDA guidelines.Directed and mentored a staff of schedulers, call center monitoring, supervising daily operations, and identifying training needs of personnel;Serve as single point of contact for multiple Merck Business Units, disseminating information to both schedulers and members of the management team.



Computer Aid, Inc.

• United States

• Service Delivery Coordinator

  • Feb 1999 - Sep 2001

  Directed staff of Help Desk Analysts and Lead Technicians for an organization that provides information technology support to Fortune 500 companies throughout the United States.Maintained a high-level of client contact to analyze needs, perform route cause analysis and ensure service levels were met or exceeded. Developed standard operation procedures for various Help Desk operations

• Help Desk Analyst

  • Nov 1997 - Feb 1999

  Level 2 Help Line Analyst for large pharmaceutical firm, Merck, Inc., supporting 6,000 remote field sales representatives. Answer log, troubleshoot and escalate computer related problems.Maintain reports of system malfunctions.