Experience

Delaware County Intermediate Unit

• United States
• Education Administration Programs
• 300 - 400 Employee

• Technical Services Specialist

  • Oct 2021 - Present

  • Provides Technical Support within an educational environment. • Performs Break/Fix on Dell Products (Chromebooks, Dell Laptops) • Manages new student entries via Google Workspace and Active Directory. • Provides support for education related software (ActivInspire, Clever, ETC). • Provides printer support to Canon/HP/Brother/Frazer products. • Responsible for both the imaging and deployment of Dell technical equipment. • Documents all incidents and actions taken to resolve the original issue. • Performs Network Performance Monitoring to accomplish tasks such as heat mapping. Show less



SAP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Support Consultant

  • Jul 2018 - Oct 2021

  • Provided Tier I & II Technical Support within a fast-paced corporate environment. • Resolved both technical incidents and maintenance request via ticketing system Service Now. • Installed and maintained hardware and software issues on Client workstations. • Installed and configured networking software such anti-virus software & VPN Software. • Provided extensive support (Installation, Maintenance, ETC) on MacOS devices • Provided Mobile Support on both IOS and Android operating systems. • Documented all incidents and actions taken to resolve in both a clear and concise manner. • Communicated with team-members on a Cloud-based social media, to resolve any existing companywide issues. • Team-player who can work independently. Show less



Sunoco LP

• United States
• Oil and Gas
• 700 & Above Employee

• Information Technology System Analyst

  • Nov 2017 - Jul 2018

  • Provided Tier I & II Technical Support within a fast-paced corporate environment. • Resolved both technical incidents and maintenance request via ticketing system Service Now. • Installed and maintained hardware and software issues on Client workstations. • Installed and configured networking software such anti-virus software & VPN Software. • Provided extensive support (Installation, Maintenance, ETC) on MacOS devices • Provided Mobile Support on both IOS and Android operating systems. • Documented all incidents and actions taken to resolve in both a clear and concise manner. • Communicated with team-members on a Cloud-based social media, to resolve any existing companywide issues. • Team-player who can work independently. Show less



Big Lots Stores

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Associate

  • Aug 2014 - Nov 2017

  • Developed excellent communication skills by taking the initiative assist customers • Developed operating skills with dangerous machinery and trained other co-workers in machine operation skills • Resolved minor to major complaints about five times daily while simultaneously creating goodwill for the business. • Developed excellent customer service skills through various interactions and transactions with ‘Jennifer’ Show less



Neumann University

• United States
• Higher Education
• 300 - 400 Employee

• Help Desk Technician

  • Aug 2013 - May 2017

  • Provided Tier 1 level in-person, telephone and e-mail support and training to users of IT supported products. • Performed student account unlocks as well as password resets. • Provided and conduct training and support to faculty and students on proper use of desktop technology and software systems. • Utilized directory service tool (URMA) to monitor and track student accounts. • Provided excellent customer service demonstrating the good will of Neumann. • Tracked and documented problems and interacted technical support staff to come up with resolution. Show less