Head Of Sales

• Oct 2021 - Present

As Head of Sales, i will liaise with various departments, including HR, IT, Marketing and Product departments as required. Especially important within this role is an understanding how to continually focus on automating the operational side of all inbound touch points and working closely with the Holiday Support Team to achieve this goal. As a senior role within the company I will be part of the Senior Management Team and the Commercial Team from day one. My role will report directly into the CMO and will work closely with the CEO. Show less

Sales and Marketing Manager

• Apr 2021 - Sep 2021

EMEA Sales Director

• Aug 2015 - Sep 2020

Topflight Travel Group delivers first-class ski and summer holidays to its customers.Proudly serving Irish holidaymakers for over 40 years, delivering only the best quality & value to our clients.Reporting directly to the Group CEO with responsibility for strategic sales targets & operational improvements for Topflight Travel Group driving increased sales revenues of 125%.Analysing, adopting and updating industry trends and patterns through a data-driven approach to territory potential to optimize my team size, structure, and profile ensuring successful execution of rapid and ever changing sales strategies.Coaching and conditioning sales teams on effective presentation of product benefits and upselling, resulting in a 45% increase in conversion rates.Adapting my management style to get the best out of every team member, understanding there is not a one-size-fits-all management approach, while ensuring that the whole team is in lockstep with company objectives and strategic priorities. Executed high level Relationship Management with key stakeholders and top B2B Travel Agency Partners engaging and negotiating for mutual benefit.Implemented improvement in operational & sales policies and practices, including defining the operational & sales cycle, creating new job portfolios, continuous enhancement around service standards for customer relationship management, resulting in a World Class NPS (Net Promoter Score) 75.Coordinated multiple marketing campaigns resulting in exceptional sales within our existing customer base and our reseller B2B partners, while also growing new business account channels.Increased market share by 75% and gained recognition as Best Ski Tour Company for both Republic of Ireland and Northern Ireland, winning multiple prestigious travel industry awards. Show less

Sales & Operations Manager of Bespoke Department

• Mar 2005 - Aug 2015

Organised and Implemented staff targets and budgets.Recruited, interviewed and hired staff who would add value, a positive attitude.Shaped the company's summer and winter programme by reviewing, planning and launching new destinations.Revenue improvements to the bottom line with 85% growth in margin.Provided direction & teamwork utilizing operational principles to attain short-term and long-term financial & operational goals.Exceptional sales performance and operational reduction of waste by 45%.Expanded our Key Reseller B2B Partners & Key Corporate and Leisure Group accountsIncreased company revenues to €9m in gross sales. Show less

Senior Sales & Customer Service Executive

• Oct 2000 - Mar 2005

Senior Sales and Customer Service Executive with the world's largest Travel Company Exceeded Weekly, Monthly and Annual sales by 30% Exceptional customer service standards. Cultivated many key business accounts resulting in major revenue streams to the value of €750k Marketed customer promotions and reviewed results with an analytical approach. Senior Sales and Customer Service Executive with the world's largest Travel Company Exceeded Weekly, Monthly and Annual sales by 30% Exceptional customer service standards. Cultivated many key business accounts resulting in major revenue streams to the value of €750k Marketed customer promotions and reviewed results with an analytical approach.

Tour Operations Sales & Account Management

• Sep 1998 - Oct 2000

Developed sales and account management experience within Ireland’s Biggest Tour Operator. Consistently exceeded targets which resulted in promotion within 10 months. Drove key promotions to enable Travel Agent partners increase sales and revenue. Enhanced Top B2B Travel Agent accounts by communicating regularly and driving increased market share. Responsible for training new staff on product and internal booking systems. Developed sales and account management experience within Ireland’s Biggest Tour Operator. Consistently exceeded targets which resulted in promotion within 10 months. Drove key promotions to enable Travel Agent partners increase sales and revenue. Enhanced Top B2B Travel Agent accounts by communicating regularly and driving increased market share. Responsible for training new staff on product and internal booking systems.