Experience

Poppy Bank

• United States
• Banking
• 100 - 200 Employee

• Branch Operations Officer

  • Apr 2022 - Present

  Leads by example Provide ongoing operational guidance, training, and development of staff Positively recognizes staff for exceptional customer service, sales, and operations Actively engages staff to cultivate and encourage professional development Responsible for regularly assessing staff performance, addressing performance management situations and assisting the Branch Manager with Mid-year and Annual Evaluations Works with Branch Manager to set team goals and motivates staff to success Show less



Beneficial State Bank

• United States
• Banking
• 100 - 200 Employee

• Branch Operations Manager

  • Jun 2020 - Oct 2021

  Managed the Customer Service Representatives (CSR) in conjunction with the operational functions of the branch and consistent delivery of the Branch's customer experience standards. Monitor CSR workflow, operational procedures, and core systems to ensure processes are done efficiently. Recommend improvements if needed. Address customer issues and ensure customer service meets the Bank's standards Lead human resource tasks for all direct reports, including performance appraisals, disciplinary actions, career development planning with CSRs, training, interviews, etc. Ensure all branch employees who may conduct transactions are trained to process the transactions efficiently and securely while adhering to cash handling and all operational procedures. Manages communication with branch staff directly and in meetings to ensure adherence to all operations and compliance procedures. Show less



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Service Manager

  • Jul 2015 - Jun 2020

  •Lead the team and serve as a role model by providing excellent customer service including engaging customers in conversations and building relationships with them •Serve as a leader in managing risk; accountable for alignment with applicable regulations, policy and procedure requirements, audit and escalation procedures •Lead the team to ensure customers are informed of the ways Wells Fargo can help them succeed financially, by making introductions to other branch team members and sharing digital banking options Attract, retain and develop talent •Coach and provide feedback leveraging performance management tools and processes Support customers in resolving or escalating concerns or complaints •Manage your team’s schedule and lead the day-to-day operations of the teller line Work a cash drawer to directly serve customers and perform teller and lead teller duties. Show less



Macy + Associates Inc.

• United States
• Advertising Services
• 700 & Above Employee

• sales associate

  • Jan 2010 - Aug 2014