Information Technology Engineer

• Jun 2022 - Present

IT Support Engineer

• Dec 2018 - Dec 2020

• Troubleshooting network and hardware issues. • Resolving issues within a stipulated SLA. • Logging and resolving hardware tickets. • Installation of business applications/ softwares. • Troubleshooting and resolving software issues. • Administrating user account on Active Directory I.e. Resetting, unlocking and enabling disabled account as and when required. • Updating all the tickets logged in the ticketing system. • Configuring and managing printers. • Troubleshooting technical faults on all desktops in the Plant. • Installing Windows Operating system. • Updating Asset Track system to ensure control in all company assets. • Deploying new computers for new joiners in the company. • Diagnose all hardware faults and log a call with supplier for repairs. • Logging calls and assign to the relevant resolver team. • Issuing hardware peripherals to users upon receipt of a requisition and update the stock inventory system. • Wiping all computer hard disk drives when they reach end of life. Show less

Technical Support Representative

• Jun 2018 - Nov 2018

• Troubleshooting network faults. • Assist customers telephonically in Setting up, configuring and troubleshooting ADSL routers. • Assisting customers telephonically in Setting up, configuring and troubleshooting Telkom Fibre routers. • Troubleshooting Vumatel Fibre lines. • Assist customers with their Telkom internet and email login credentials. • Assist customers setting up their emails using third parties’ applications like Microsoft outlook, webmail, etc. • Assist customers with their telephones related faults and queries. • Assist customers to reconfigure the routers that have lost internet connections. • Assist customers in logging faults on the CRM systems for technicians to fix faulty lines and exchanges. • Restoring services for customers who experience slow, intermittent and no service by refreshing or redesigning their ports. Show less

System Administrator

• Nov 2017 - Jun 2018

• Installing, updating and maintaining windows OS. • Configuring virtual machines by using client Hyper-V. • Setting up VPN and Remote Connections. • Configuring accounts: managing users, adding users and deleting users using active directory users and computers. • Troubleshooting network connections. • Implementing Active Directory Domain Services. • Configuring, monitoring and maintaining Windows Server 2012. • Configuring Group Policy Objects and Settings. • Managing data security, file access, permissions, shared folders, printers and storage spaces. • Performing system recovery and recovering files. • Wireless networking. • Administer and support core Microsoft technologies such as Azure Active Directory, One Drive, Microsoft Intune, etc. • Configuring user profiles and user state and also migrating user state. • Configuring devices and device drivers. • Configuring IPv4 and IPv6 network connectivity. • Remoting with windows PowerShell. • Monitoring Multiple Servers by Using Server Manager. Show less

IT Support Technician

• Mar 2015 - Nov 2017

IT Support Technician

• Apr 2015 - Sep 2015

IT Support Technician

• Feb 2012 - Aug 2013