Experience

LA Care Provider

• Hospitals and Health Care
• 1 - 100 Employee

• Analytics Program Manager II

  • Sep 2022 - Present

  Managing Customer Engagement Leads appropriate communication cadences with primary stakeholders for the AAL products and services to which this position is assigned. Through the ideation process, this includes understanding the customers' needs as well as the proposed actions they will take with the addition of the requested analytic solutions. Through the development process, this includes involving customers in an iterative review process to ensure alignment between request and on-going development. Once solutions are operationalized, this includes continued feedback sessions to gauge solution success and enhancement opportunities. Collaborating Cross-Functionally Initiates and manages collaboration between the AAL development team and subject matter experts from business and technology, ensuring that solutions are developed with a sound understanding of business context, as well as created with the most appropriate architecture for operationalization and delivery. Owning Product Design Documentation and Roadmaps Manages the creation of consistent and appropriate design documentation for each solution that clearly explains the solution's goals, business context, architecture, risks, dependencies, and milestones. Creates product roadmaps to hold the development team accountable to delivery dates, as well as provide transparency of the expected delivery timing to customers. Monitoring Operationalized Products Ensures that customers are using operationalized products as intended, through the monitoring of available usage tracking and customer feedback sessions. Documents and prioritizes enhancement opportunities. Promotes operationalized products through L.A. Care's Enterprise Reporting and Analytics Repository. Manages cadence to ensure adequate product availability and model monitoring (when necessary). Show less



Moore Technologies

• Business Owner

  • Jan 2017 - Present

  Consultant of clients for all of their business technology needs Provide technical support to clients Troubleshoot client hardware and software issues Consultant of clients for all of their business technology needs Provide technical support to clients Troubleshoot client hardware and software issues



State Bar of California

• United States
• Government Administration
• 400 - 500 Employee

• Program Analyst

  • Apr 2020 - Sep 2022

  Performs professional work in support of State Bar programs and services within the various State Bar divisions/units, as assigned, involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures. Researches information by identifying, locating and extracting relevant data in order to obtain sufficient, valid and reliable data for analysis and decision making purposes. Reviews processes and maintains program transactions, records and other documents; assists in the preparation and maintenance of statistical data, reports, correspondence, special studies, and conducts research. Participates in a variety of complex and detailed programmatic responsibilities involving problem solving. Evaluates program effectiveness by comparing outcomes to goals in order to determine whether to take corrective actions or recommend modification to processes and procedures. Performs research into program and quality control regulations and procedures; prepares reports on findings; identifies problems of non-compliance; recommends corrective action regarding discrepancies. Conducts audits to determine if there are program inconsistencies or non-compliance. Provides input in developing and evaluating program policies and procedures and evaluates and proposes changes concerning the methods of operation. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Salaried Professional

  • Jan 2020 - Apr 2020



Southern Avenue Charter Elementary School of Academic Excellence and Creative Arts

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Information Technology Support Specialist Manager

  • Jul 2015 - Jan 2019

  Managed a 3 person IS team, concentrating in goal setting, professional growth, performance evaluation, staff support and IT support of over 500 devices and users Directed the installation, ongoing troubleshooting, and maintenance, of technology systems (e.g. hardware, software, systems, specialized applications and tools) and equipment (e.g. servers, telephone systems, intercoms, alarms, surveillance cameras, software applications, network) in support of administrative and educational operations Taught basic computer skills to students: grades KK-5 Performed desktop support for Windows 7 and Windows 10 student and faculty users Performed desktop support for Mac/OS 10.10+ admin staff users Troubleshooted MS Office 365 user emails Served as the primary leader for technology initiatives, developing rollout strategies, planning and conducting teacher professional development, student and parent training, as needed Maintained vendor relationships for the purposes of system maintenance, improvements and support. Ensured school social media accounts are strategically and regularly updated by School Media Specialist Performed Network support and troubleshooting for routers, switches, and access points CCNA Routing and Switching CSCO13228351 Used Zendesk as ticketing system Secured and maintained network through Active Directory Rolled out One Call Now as our Robocall system to alert staff and parents of all upcoming news Show less

• Software Specialist

  • Jul 2013 - Jul 2015

  ● Performed data migration to new technologies and machines for teachers and students● Led weekly communications, written and verbal, with Charter Founder and administrative staff● Recommended, installed, and configured application software and operating system upgrades● Provided technical support to all stakeholders including teachers, administrators and students● Analyzed technology usage data to recommend cost-saving efficiencies and improve teacher experience● Implemented needs assessment/analysis to identify and improve processes and provide tailored teacher support Show less



MPLOY My Summer Business Experience

• IT Instructor

  • Jun 2017 - Jul 2017

  ● Prepared youth ages 14-17 for College and Business Ownership through a Digital Literacy Program with a standard curriculum which consists of Windows 8 and Microsoft Office 2013 ● Provide hands-on lessons and experiences in the following: Computer Basics; The Internet, Cloud Services, and the World Wide Web; Productivity Programs; Computer; Security and Privacy; Digital Lifestyles; Certificate Test ● Prepared youth ages 14-17 for College and Business Ownership through a Digital Literacy Program with a standard curriculum which consists of Windows 8 and Microsoft Office 2013 ● Provide hands-on lessons and experiences in the following: Computer Basics; The Internet, Cloud Services, and the World Wide Web; Productivity Programs; Computer; Security and Privacy; Digital Lifestyles; Certificate Test



ScanSource

• IT Services and IT Consulting
• 700 & Above Employee

• Custom Configuratin Center Tech

  • May 2011 - Feb 2013

  Assembled and tested Point of Sale, Auto ID, Wireless, data, voice and video devices Fulfilled time sensitive special projects with accuracy and high quality Assembled and tested Point of Sale, Auto ID, Wireless, data, voice and video devices Fulfilled time sensitive special projects with accuracy and high quality