Chief Executive Officer

• Jul 2022 - Present

Leadership Consultant & Mentor to Entrepreneurs

• Feb 2021 - Jun 2022

Synopsis of Key Metrics: As a Certified Executive Leadership Coach & Business Digital Strategist; foster the entrepreneurial spirit of the local business-persons, mentoring them to contribute to the country’s economic landscape. Accomplishments: Leveraging my Financial and Corporate acumen, I have successfully adopted a thought-provoking and creative process that inspires entrepreneurs to maximize their potential at a time of evolving business climates. Synopsis of Key Metrics: As a Certified Executive Leadership Coach & Business Digital Strategist; foster the entrepreneurial spirit of the local business-persons, mentoring them to contribute to the country’s economic landscape. Accomplishments: Leveraging my Financial and Corporate acumen, I have successfully adopted a thought-provoking and creative process that inspires entrepreneurs to maximize their potential at a time of evolving business climates.

Head Personal & Business Banking

• May 2018 - Dec 2020

Synopsis of Key Metrics: Managing a balance sheet of circa. USD 900 million, effectively fulfill the following core functions: ● Revenue Development: Formulate and execute-upon a winning strategy for Personal & Business Banking through innovation, enhanced sales-force effectiveness & frontline productivity; and the enrichment of segmented digital and self-service channels. ● People and Operations Management: Effectively lead a team of 550 members, providing services through multiple streams. Accomplishments: ● Implemented agile transformation initiatives that resulted in a Cost-to-Income ratio improvement (from 79.5% to 57.5%) in 18 months. ● Introduced cost-management plans that resulted in ˃ 20% upswing on bottom-line. ● Improved service-delivery within various touch-points and Stanbic bank was subsequently voted the Best Mortgage Bank in Kenya in 2019. ● Formulated strategic and tactical market-segment plans that resulted in a Profit-after-Tax growth of CAGR 79% in 2018 and 2019, with a Balance sheet of ˃ Ksh 80 billion. Double-digit revenue was delivered, plus market-share and profit-growth for target segments; resulting in a top-line growth averaging 17% and a bottom-line growth of 99% year-on-year; in 2019. Show less

Corporate Consultant

• Feb 2018 - Apr 2018

Synopsis of Key Metrics: Collaborate as a trusted mentor to Corporate C-suite Executives, advising on optimal Business Development and People Leadership practices. This includes: ● Designing scalable models to embed a coaching culture at the workplace, ● Conducting one-on-one counselling sessions with clients, to aid them to advance their influence and productivity. Accomplishments: ● Played a key role in taking programs to create corporate coaches that empower both incubate and mature leaders; and upscaling the existing one-on-one approach to allow for a “school of coaches”; to cater for the commercial scale required to address common human capital aspects such as disengagement, stress and illness. Show less

Director Of Compliance

• Oct 2017 - Jan 2018

Synopsis of Key Metrics: ● Manage the Group formulation and execution of Regulation compliance; specifically in line with Prudential guidelines, internal Compliance aspects including AML / CFT Compliance measures, and Transaction Monitoring.Accomplishments: ● Reduced service and operational failures and improved control of all lines-of-defence, enabling enhanced organisational rigor.● Improved overall Governance, with clear accountabilities and heightened consequence-management; thus enhancing the Compliance profile. Show less

Director, Retail & Business Banking

• Aug 2014 - Sep 2017

Synopsis of Key Metrics:● Manage a team of ˃ 2700 members, providing services through multiple channels. ● Formulate and execute the Strategic Agenda for Retail & Business Banking; through Innovation and enhanced Sales-Force Effectiveness & Front line Productivity, coupled with Optimized Segment channels and services including Retail, Micro and SME. Accomplishments: ● Implemented bold transformation measures resulting in a substantial Cost-to-Income ratio improvement. ● Drove the migration of 50% in-branch transactions to Digital / Self-service, rolled out new innovative products, and revamped the MSME proposition with bespoke product packages. ● Doubled the cross-selling ratio and launched sales-execution campaigns that resulted in a 40% increase in sales. ●Attained a track record of ‘Exceptional’ performer over several years, plus Top 5% Quartile Bank Talent. ● My key contribution to enhanced service delivery led to Co-op Bank being voted the Best Retail Bank in Kenya in 2016, and the Best Diaspora Bank in Kenya in 2017. Show less

Chief Manager, Personal & Business Banking

• Sep 2012 - Jul 2014

Accomplishments:● Designed and launched Asset & Liability products that resulted in a sustained growth and stable liquidity of ˃ 32%. ● Expanded the customer base through targeted campaigns to reach ˃ 480,000 new customers within one year, out-distancing the previous rate of 60,000. ● Effectively managed credit analysis, collection, and decision-making of the entire Consuming Banking Loans portfolio of Ksh 60 billion.● Played a key role in developing new product offerings and income lines including Bancassurance, Mortgage Finance and Flexi-loans. ● Implemented structured performance rhythms, that inculcated an improved sales conversion rate of 10% - 30%; within 18 months. Show less

Senior Retail Product Manager

• Apr 2006 - Aug 2012

Accomplishments:Introduced new Asset & Liability Products including Pure Savings Accounts and Flexi Loans.

Product Manager: Liability and Strategic Initiatives

• Jul 2005 - Mar 2006

Accomplishments: ● Grew Retail liabilities by 17% in 6 months. ● Implemented new product initiatives (Money Transfer Solution, Safaricom Mobile Top Up, Low Value Proposition & Islamic Banking). ● Revamped Retail High Net Worth Proposition, enabling increased fee income by 18% from previous year. Accomplishments: ● Grew Retail liabilities by 17% in 6 months. ● Implemented new product initiatives (Money Transfer Solution, Safaricom Mobile Top Up, Low Value Proposition & Islamic Banking). ● Revamped Retail High Net Worth Proposition, enabling increased fee income by 18% from previous year.

Retail Channel Manager

• Feb 2003 - Jun 2005

Accomplishments: ● Formulated the Retail Channel Strategy for the entire Barclays East Africa region. ● Implemented and managed new business expansion including High Net Worth branches, standard branches and new ATM locations. Accomplishments: ● Formulated the Retail Channel Strategy for the entire Barclays East Africa region. ● Implemented and managed new business expansion including High Net Worth branches, standard branches and new ATM locations.