Experience

American Mortgage Consultants, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Remote Underwriting Reviewer

  • Apr 2013 - Present

  ·Used time management skills, effective communication and organizational skills to meet deadlines and daily goals while working from home ·Provided meticulous attention to detail while working on scratch and dent underwriting projects ·Became familiar with the underwriting guidelines of Desktop Underwriter and Loan Prospector ·Utilized knowledge of mortgage origination documents to determine document completion and recognize inaccuracies ·Provided mortgage payment histories when requested by clients by aging loans in a 30-60-90 day fashion ·Reviewed 24-month collection comments when requested by clients and used writing skills to clearly and concisely summarize the status of loans ·Became familiar with bankruptcy and foreclosure terms and timelines to effectively assess the risk factor of acquisition of loans by new servicers Show less



MetLife Home Loans

• United States
• Financial Services
• 700 & Above Employee

• Loan Workout Specialist III

  • Jun 2012 - Apr 2013

  ·Consistent Top 5 performer in a high-call volume department of over 30 agents, met 110% of monthly department goals for number of calls, call quality and schedule adherenceServed as the single point of contact with borrowers undergoing Loss Mitigation or foreclosure·Completed an average of 30-50 daily calls to advise of timelines, required documentation, loan status, and general inquiries·Provided borrowers and authorized third parties with information related to other Servicing departments including Loss Mitigation, Customer Service, Cashiering, Escrow, Bankruptcy and Foreclosure·Became familiar with Fannie Mae, Freddie Mac, Conventional, FHA, VA, and private investor workout guidelines Show less

• Customer Service Representative

  • Feb 2012 - Jun 2012

  ·Reached 110% of monthly goals in quality monitoring & was assigned by management to lead teams on organizational department projects·Provided assistance with homeowners over the phone for various issues such as general inquiries, payments, and problem solving to calm angry customers and return trust to the company·Answered customer questions and complaints regarding all loan types: HELOC, ARM, Interest Only, Conventional, FHA and VA·Educated homeowners and 3rd parties on account information such as PMI, payoffs, releases, subordination information, and escrow Show less

• MERS Associate

  • Oct 2011 - Feb 2012

  ·Consistent Top Productivity performer in a group of ten colleagues & met 100% productivity goals for reports and tasks assigned on a daily basis· Performed administrative office tasks and duties pertaining to the Mortgage Electronic Registration System (MERS) and the foreclosure department including verification reports, account system updates, foreclosure document quality assurance and became familiar with mortgage origination documents.



University of North Texas

• United States
• Higher Education
• 700 & Above Employee

• Resident Assistant

  • Aug 2011 - Sep 2011

  Supervised a floor of 40 residents, organized floor programs, and advised residents on personal and academic issues. Supervised a floor of 40 residents, organized floor programs, and advised residents on personal and academic issues.



Point Sebago Resort

• United States
• Hospitality
• 1 - 100 Employee

• Entertainer

  • Apr 2008 - Aug 2011

  Performed in weekly musical theater shows, established relations with resort guests, and provided entertainment at resort events. Performed in weekly musical theater shows, established relations with resort guests, and provided entertainment at resort events.



Lakes Environmental Association

• Bridgton, Maine

• Courtesy Boat Inspector

  • Apr 2007 - Aug 2011

  Educated boaters on the laws and dangers of aquatic invasive species, especially variable-leaf milfoil, and provided courtesy boat inspections to boaters on Maine lakes. Educated boaters on the laws and dangers of aquatic invasive species, especially variable-leaf milfoil, and provided courtesy boat inspections to boaters on Maine lakes.



Target

• United States
• Retail
• 700 & Above Employee

• Sales Floor Representative

  • Oct 2009 - May 2011

  Assisted customers and provided guidance in the electronics area, answered phones and maintained a neat environment in the store Assisted customers and provided guidance in the electronics area, answered phones and maintained a neat environment in the store