Experience

Catalyst Corporate Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Sr Desktop Support

  • Aug 2019 - Present



Parkland Hospital

• Dallas/Fort Worth Area

• Project Specialist

  • Feb 2018 - Present

  • Currently on SCCM Migration Project • Schedule for Office 365 Administration training • Currently working to support and maintain a Microsoft System Center Configuration Manager (SCCM) environment for automation of application installation, imaging and patch management. • Office 365 Migration from Office 2013 • Office 365 Training and Support • QA testing for Office 365 • Completed many tasks for different roles including hardware technician, security analyst, system administration, and network administration. • Incident Management, Change Management and Problem Management • Knowledge Base Administrator • 1:1 Coaching and Feedback to Analyst • Identifies Gaps in Knowledge and Skills, Quality Assurance and Project Business Partner • Extensive experience in Active Directory • Enable and manage appropriate permissions for different users including administrators, power users, users, and guests. • Image new desktops and laptops with proper configurations. • Grant users access to the VPN to operate the work environment from home, remote support • Use ServiceNOW ticketing system for day to day calls with issues. Previous ticketing system experience includes Heat, Remedy, and Parature. • Ensure that all systems and networks comply with applicable computer and network security requirements. • Supports and maintains a Microsoft System Center Configuration Manager (SCCM) environment for automation of application installation, imaging and patch management. • 24x7 Operational Center-Technical Support Show less



Methodist Hospitals

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr PC Maintenance Technician

  • Mar 2016 - Present

  • Responsible for the 50 clinics and 3 core hospitals @ Methodist Hospital • Completed many tasks for different roles including hardware technician, security analyst, system administration, and network administration. • TDR Epic Specialist for GO-LIVE of EPIC • Extensive experience in Active Directory (End User) • Analyze security logs generated by firewalls. • Experienced with port security; granting and/or denying access to the hospitals network. • Encrypt all computers with Sophos safeguard to protect patient information and comply with all HIPAA regulations. • Enable and manage appropriate permissions for different users including administrators, power users, users, and guests. • Operate Nextgen and Epic software; hospital EHR programs for inputting patients information. • Image new desktops and laptops with proper configurations. • Grant users access to the VPN to operate the work environment from home. • Broad understanding and use of VMware and FireEye to test risks virtually. • Use Cherwell ticketing system for day to day calls with issues. Previous ticketing system experience includes Heat and Parature. • Use Windows Server 2012 R2 to switch DHCP of a clinic when starting a domain migration. • Understanding of TCP/IP, Packet Analysis, and how exploits work and appear within network traffic. • Validate system hardening and provides guidance for security configuration. • Ensure that all systems and networks comply with applicable computer and network security requirements. • Identify tapes where backup jobs are completed and rotate tapes accordingly. • Supports and maintains a Microsoft System Center Configuration Manager (SCCM) environment for automation of application installation, imaging and patch management. • Identify and block malicious indicators inside Sophos Enterprise console • 24x7 Operational Center Show less



UTsouthwestern Medical Center

• Dallas, Texas

• Technical Support Analyst III

  • Jul 2012 - Present

  • Perform routine and complex preventive maintenance, testing, and repair with respect to personal computer hardware and software problems, networking, and/or telecommunications. • Diagnose and repair routine and complex related problems • Install software, personal computers, printers, and other peripherals as directed or requested by users. • Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software • Troubleshoots routine technical problems and supports university Help Desk as required. • Check for security failures within the company as well as for internet fraud, spam • Check the network for compromised machines/IP on the network • Schedule and coordinate work assignments of junior level colleagues • Coordinate testing, implementation, and installation of new/improved systems and upgrades • Upgrade servers and equipment • Evaluates and resolves system configuration and ensures effective use of hardware resources • Administration and management of corporate network accounts using such applications as Microsoft Exchange Server, Microsoft 2008-12 Server, NOVELL, SMS, IBM ISeries Administrator, Remedy, ServiceNow, Active Directory, and PeopleSoft, Windows 7/8/10, Office 2010-2013, Landesk Show less



ENTERPRIDE HOLDING

• Computer Support Analyst

  • Feb 2008 - Jul 2012

  • Perform routine and complex preventive maintenance, testing, and repair with respect to personal computer hardware and software problems, networking, and/or telecommunications. • Diagnose and repair routine and complex related problems • Install software, personal computers, printers, and other peripherals as directed or requested by users. • Prepares recommendations for modifications or additions to personal computer systems, hardware components, and software applications; researches costs, market options, and trends available to meet user needs; keeps abreast of new and modifies hardware and software • Troubleshoots routine technical problems and supports university Help Desk as required. • Check for security failures within the company as well as for internet fraud, spam • Check the network for compromised machines/IP on the network • Schedule and coordinate work assignments of junior level colleagues • Coordinate testing, implementation, and installation of new/improved systems and upgrades • Upgrade servers and equipment • Evaluates and resolves system configuration and ensures effective use of hardware resources • Administration and management of corporate network accounts using such applications as Microsoft Exchange Server, Microsoft 2008-12 Server, NOVELL, SMS, IBM ISeries Administrator, Remedy, ServiceNow, Active Directory, and PeopleSoft, Windows 7/8/10, Office 2010-2013, Landesk Show less



Enterprise Holdings

• United States
• Travel Arrangements
• 700 & Above Employee

• Support Analyst

  • Feb 2008 - Jul 2012