Experience

K3

• United Kingdom
• Software Development
• 100 - 200 Employee

• Technical Consultant

  • Mar 2023 - Present



Department for Education

• United Kingdom
• Government Administration
• 700 & Above Employee

• Infrastructure Engineer (Database)

  • Dec 2022 - Apr 2023

• Onsite Engineer

  • Aug 2019 - Dec 2022

  Support and test a range of IT systems. Make extensive use of the organisation’s IT toolset to manage report and track problems. Develop and maintain effective relationships with key stakeholders to understand business requirements. Ensure security of end user products is not compromised and follow appropriate security procedures

• Business Analyst

  • Jan 2020 - Sep 2021

• Onsite Support Analyst (Contractor)

  • Mar 2017 - Aug 2019

  • Implement new business applications, analyse the requirements of end users, and then test and integrate applications.• Responsible for planning application system upgrades, installation of new releases, and migration to new systems.• Occasionally test components and systems to see how they integrate with existing systems and applications• Provide support to business users and investigate data discrepancies and application errors, and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise. Show less



FDM Group

• United Kingdom
• Information Technology & Services
• 700 & Above Employee

• Business Analyst

  • Jul 2016 - Mar 2019

  SQL Data Modelling Business Process Modelling Requirements Gathering Business Strategies Investigation Techniques Excel/VBA Using traditional software development lifecycles and Waterfall and Agile Methodology Producing Report Writing and Building, Learning Service Management Lifecycle (ITIL) SQL Data Modelling Business Process Modelling Requirements Gathering Business Strategies Investigation Techniques Excel/VBA Using traditional software development lifecycles and Waterfall and Agile Methodology Producing Report Writing and Building, Learning Service Management Lifecycle (ITIL)



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Digital Workplace, Release and Engagement Consultant

  • Oct 2016 - Nov 2016

  • Maurice was involved in working effectively within a team to roll out a new system to new and existing clients. Understanding thoroughly how the device worked and having in depth knowledge on how to operate its applications. • As working in Change Management, Maurice was required to have a technical background to demonstrate how the devices work, and deal with any queries clients may have when operating the devices. • When working with clients, it was important to be clear and precise in presenting how to use the device and its applications, so that clients had a in depth understanding how to use these devices effectively. Due to the high volumes of clients, it was essential that time management was key when delivering a presentation for each tutorial. Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• 1st Line Support Analyst

  • Nov 2014 - Jul 2016

  Strong communication skills Ability to work in a team and alone Work closely with the Infrastructure and Network Team Leaders as well as the SAP team Organised Approachable Ability to work on a busy Service Desk and various other tasks at the same time Diagnosing IT issues and VPN issues Liaising with IT Contacts in Country offices Call Management – diagnose and assess calls Ability to classify calls correctly and log them in a ticketing system Ability to assess the call requirement and dealing with the issue or submitting to second line Invoicing using SAP Contract/ bill management Assessing stock levels and ordering as required Microsoft Windows and Office skills Basic knowledge of Remote Access Basic knowledge of Exchange Server & Active Directory Security Working to deadlines Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Executive

  • May 2010 - Oct 2014

  Face to face interaction, encouraging excellent customer service and satisfaction. Administration tasks involving data collection and collation, report processing of the data collected. Also mentoring and training in the development for new and existing staff, as well as team working and Management Face to face interaction, encouraging excellent customer service and satisfaction. Administration tasks involving data collection and collation, report processing of the data collected. Also mentoring and training in the development for new and existing staff, as well as team working and Management



matchmaker marketing

• Telesales representative

  • Jan 2009 - May 2009

  Cold call handling, managing report rota, working towards strict targets, offering customer service and Making sales, working within a team based environment Cold call handling, managing report rota, working towards strict targets, offering customer service and Making sales, working within a team based environment