Experience

FTJ Staffing Solutions, LLC

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • Jan 2022 - Present

  In this FOM I assignment, I oversee the hotel during the 2nd shift by conducting guest check-ins and tending to the guests needs as requested. As I’m the authority in the hotel during my shift, I run guest ledgers to make sure all guests have proper payment authorizations and follow-up with any guests who have a high balance to collect payment. Additionally, I processed invoices and placed orders for the property. In this FOM I assignment, I oversee the hotel during the 2nd shift by conducting guest check-ins and tending to the guests needs as requested. As I’m the authority in the hotel during my shift, I run guest ledgers to make sure all guests have proper payment authorizations and follow-up with any guests who have a high balance to collect payment. Additionally, I processed invoices and placed orders for the property.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2020 - Jan 2022

  I currently work from home as a Customer Service Agent with Iqor in the T-Mobile Division. My job duties mainly include assisting T-Mobile customers with managing their account. This includes; taking bill payments, modifying accounts, porting numbers and more. During calls, I always deepen the relationship with customers by upselling products and giving any helpful tips that will assist the customer with maintaining excellent service with the company. I currently work from home as a Customer Service Agent with Iqor in the T-Mobile Division. My job duties mainly include assisting T-Mobile customers with managing their account. This includes; taking bill payments, modifying accounts, porting numbers and more. During calls, I always deepen the relationship with customers by upselling products and giving any helpful tips that will assist the customer with maintaining excellent service with the company.



Prospect Airport Services, Inc.

• United States
• Airlines and Aviation
• 700 & Above Employee

• PSA (Supervisor)

  • Jun 2019 - Dec 2020

  The main goal as a PSA is to assist passengers who are unable to walk the length of the Charlotte Douglas Airport. In this role, I'm assigned to gates of arriving flights to meet passengers who will need additional help getting to their connecting flight. The main goal as a PSA is to assist passengers who are unable to walk the length of the Charlotte Douglas Airport. In this role, I'm assigned to gates of arriving flights to meet passengers who will need additional help getting to their connecting flight.



ConferenceDirect

• United States
• Hospitality
• 400 - 500 Employee

• Partner Specialist

  • Dec 2015 - Sep 2017

  As a Partner Specialist my main role is to manage exhibitor room blocks, for companies traveling to conventions of various industries, using the Passkey system. On a normal day, I answer questions exhibitors may have about creating a block of rooms with ConferenceDirect, book/cancel reservations, modify reservations, manage hotel inventory, request additional inventory from hotels and conduct dashboard tutorials in Passkey. I also, create multiple "Partner Documents" within Microsoft Word and multiple trackers within Microsoft excel to track my progress with each exhibitor to be sure that I meet every deadline set for the events.

• Contact Center Team Lead

  • May 2014 - Dec 2015

  Within my role as a contact center lead, I managed a small team of 3 to 5 people within the contact center. My main goals were to update all contact center agents on any new developments, within the events ConferenceDirect contracted with, that affected the attendees of the event, I lead and assisted with call reviews for each agent on my team every 2 weeks to improve customer service, phone etiquette and overall call times. I also assisted with creating and modifying phone lines using the InContact call support system which allowed me to develop a small amount of HTML coding skills. My accomplishments within the Contact Center lead me to be promoted to the role of Partner Specialist.



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Representative

  • Sep 2011 - May 2014

  As a guest representative I am responsible for organizing, confirming, processing; and conducting all guest check-ins/ check-outs, room reservations, requests, changes, and cancellations. I also process and follow-up with all guest requests, handle cash transactions and close each shift by counting the cash drawer, print daily reports and make sure each guest has enough funds to cover their stay, and ensure that each guest has everything they need to fully enjoy their stay. As a guest representative I am responsible for organizing, confirming, processing; and conducting all guest check-ins/ check-outs, room reservations, requests, changes, and cancellations. I also process and follow-up with all guest requests, handle cash transactions and close each shift by counting the cash drawer, print daily reports and make sure each guest has enough funds to cover their stay, and ensure that each guest has everything they need to fully enjoy their stay.



Hotel Dupont

• Room Service Phone Operator

  • Oct 2010 - Sep 2011

  I answer phones and place orders for guests who would like room service. Some of my other duties include taking reservations for Hotel DuPont’s various restaurants and I also supervise the servers who physically deliver the food to all guests of the hotel. I answer phones and place orders for guests who would like room service. Some of my other duties include taking reservations for Hotel DuPont’s various restaurants and I also supervise the servers who physically deliver the food to all guests of the hotel.



Pathmark Stores, Inc.

• Retail Groceries
• 700 & Above Employee

• Assistant Customer Service Manager

  • Sep 2007 - Feb 2011

  I manage the front end of the store making sure it’s a safe and productive environment for customers and employees alike. I also close the store making sure that all money is accounted for and put away. I manage the front end of the store making sure it’s a safe and productive environment for customers and employees alike. I also close the store making sure that all money is accounted for and put away.