Experience

The Neverlands

• United States
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Feb 2023 - Present

  Developing an optimized operation with a team of remarkable hospitality professionals to lead a world original, immersive playground in historic Downtown Los Angeles. We are restoring a museum of curiosities to house an extraordinary and innovative experience for guests to be transported to new destinations. 8 venues. Developing an optimized operation with a team of remarkable hospitality professionals to lead a world original, immersive playground in historic Downtown Los Angeles. We are restoring a museum of curiosities to house an extraordinary and innovative experience for guests to be transported to new destinations. 8 venues.



Mauri's CoRegulation Space

• Remote

• CoRegulation Coach

  • Jun 2022 - May 2023

  CoRegulation Coaching supports participants in mastering the skill of down regulating their nervous system, on demand. Practicing this skill results in improved relaxation, mental clarity & optimal performance. Improves ability to successfully navigate challenges & achieve goals. Email at coregulationspace@gmail.com to join or inquire. CoRegulation Coaching supports participants in mastering the skill of down regulating their nervous system, on demand. Practicing this skill results in improved relaxation, mental clarity & optimal performance. Improves ability to successfully navigate challenges & achieve goals. Email at coregulationspace@gmail.com to join or inquire.



Independent

• Los Angeles, California, United States

• Consultant & Project Manager

  • Oct 2019 - May 2023

  Support executives & business owners in systems optimization & task force needs. |Drive Revenue - marketing & communications, event activations, brand collaborations, optimize steps of service, elevated Guest Service training, F&B sales training |Optimize Prime Cost - menu assessment, comprehensive F&B pricing strategy, attractive Large Party Reservation packages, optimized labor model & management techniques |Optimizing Inventory Management - receiving, secure storage & tracking, updating spreadsheets & POS systems, calculating COGS, reporting |Support for Financials -budget forecasting, selecting & tracking KPIs, creating SOPs to guarantee accuracy, effectively reading the numbers to make informed decisions Optimizing Operations | Strategic Planning | Social Impact | Events & Catering Programs | Leadership Development | Service Training | Cost Controls | Labor Relations | People Management Show less



Alta Adams Restaurant

• General Manager

  • Oct 2019 - Mar 2020

  Managed 2 F&B locations. Expanded event and catering programs. Improved service, review ratings & staff morale. Within 2 months, reduced beverage COGS by 8%, food COGS by 6%, labor by 14% and increased wine sales by 100%. Alta restaurant + Adams Wine Shop. Managed 2 F&B locations. Expanded event and catering programs. Improved service, review ratings & staff morale. Within 2 months, reduced beverage COGS by 8%, food COGS by 6%, labor by 14% and increased wine sales by 100%. Alta restaurant + Adams Wine Shop.



The Manufactory LA

• Los Angeles, CA

• Events & Catering Sales Manager

  • Nov 2018 - Oct 2019

  Established events & catering programs for 4 F&B outlets with 40,000 sq ft event space. Responsible for all sales, planning, & execution. Created Guest Services department &SOPs for all internal and external communications. Tartine Bianco + The Market + The Market Bar + Alameda Supper Club + collaborations with The ROW DTLA. Established events & catering programs for 4 F&B outlets with 40,000 sq ft event space. Responsible for all sales, planning, & execution. Created Guest Services department &SOPs for all internal and external communications. Tartine Bianco + The Market + The Market Bar + Alameda Supper Club + collaborations with The ROW DTLA.



Artisanal Brewers Collective

• Los Angeles, California

• General Manager

  • May 2018 - Nov 2018

  Managed 5 F&B locations in DTLA. 2 restaurant openings. Trained & supported 10 managers & 70 hourly employees. Library Bar + Beelman's Pub + Corner Cantina + Spring St Bar + 6th & LaBrea Brewery Managed 5 F&B locations in DTLA. 2 restaurant openings. Trained & supported 10 managers & 70 hourly employees. Library Bar + Beelman's Pub + Corner Cantina + Spring St Bar + 6th & LaBrea Brewery



Esters Wine Shop & Bar

• Santa Monica, CA

• General Manager

  • Sep 2017 - Apr 2018

  Refined daily operations for optimal profitability for this Rustic Canyon Group location. Launched successful weekend brunch, contributing to our 40% increase of weekly revenue. Within the first 4 months, stabilized beverage costs, reduced food COGS by 5% and labor by 13% - all without sacrificing impeccable ingredients & service. Created & implemented a system for the 430+ bottle selection wine list and its receiving, ordering, rotation, programming & inventory process. Absorbed Director of Events role & revamped packages - improved conversion-to-sale rate & successfully organized & executed all events. Changed POS system to support improvement on all KPIs. Show less



10Grand Hospitality

• Los Angeles, California

• General Manager

  • Oct 2015 - Sep 2017

  Managed 7 F&B outlets at LINE Hotel with Chef Roy Choi. Led diverse team of 100+. Created & implemented training in Service, Sales, Operations, F&B, Safety & Sanitation. Expanded Brunch to average 230 daily covers and increased guest check average by 38%. Increased Dinner guest check average by 29%. Increased beverage sales to average 30% of total sales. Commissary restaurant + Pool Deck + Banquets & Catering + Room Service + POT caFé + POT restaurant + POT Lobby Bar. Managed 7 F&B outlets at LINE Hotel with Chef Roy Choi. Led diverse team of 100+. Created & implemented training in Service, Sales, Operations, F&B, Safety & Sanitation. Expanded Brunch to average 230 daily covers and increased guest check average by 38%. Increased Dinner guest check average by 29%. Increased beverage sales to average 30% of total sales. Commissary restaurant + Pool Deck + Banquets & Catering + Room Service + POT caFé + POT restaurant + POT Lobby Bar.



ClubCorp

• United States
• Hospitality
• 700 & Above Employee

• Dining & Events Manager

  • Jun 2014 - Oct 2015

  Improved Member Satisfaction scores to a consistent 92.6+ by creating and implementing a Service Certification. This earned us ongoing recognition as 1 of the top 10 performers among ClubCorp's 250+ clubs across the world. Managed high-volume & fine dining services, daily. Provided management support to 3000 sq ft of high-volume event space. Led STAR Committee to recognize staff demonstrating excellence and to engage team building. Established and led Safety Committee to ensure compliance with highest safety and sanitation standards. Show less



Summer Sky, Inc.

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• IOP Director/ Licensed Chemical Dependency Counselor

  • Dec 2007 - Dec 2012

  Facilitated the development and completion of personalized action plans for the treatment of adult and adolescents patients. Supported building life skills for long term success. Led didactic group lectures, performed crisis intervention and conducted individual, group and family therapy. Trained Counselor Interns and established an Alumni Program. Created documentation templates for the Patient Medical Record that significantly and positively impacted the company's profitability and patient care. Show less



New Horizons Educational Services

• Stephenville, Texas, United States

• Outpatient Counselor

  • 2007 - 2012

  On-call. Provided education and group therapy to individuals whose attendance was mandated by probation, parole or child protective services. On-call. Provided education and group therapy to individuals whose attendance was mandated by probation, parole or child protective services.



Havins Unit | Texas Dept of Criminal Justice

• Brownwood, Texas, United States

• LCDC Intern

  • Jun 2006 - Nov 2007

  Counselor at the In-Prison Therapeutic Community Program of this pre-release facility, providing substance abuse counseling and parenting and life skills courses. Case manager for 30 clients. Led classes of 100+ clients. Trained in safety and security. Counselor at the In-Prison Therapeutic Community Program of this pre-release facility, providing substance abuse counseling and parenting and life skills courses. Case manager for 30 clients. Led classes of 100+ clients. Trained in safety and security.