Experience

USAN, Inc.

• United States
• Telecommunications
• 100 - 200 Employee

• Director, Business Analysis

  • Mar 2022 - Present

  Norcross, Georgia, United States

• Senior Business Analyst

  • Apr 2019 - Feb 2022

  Norcross, GA Capture and analyze business, functional and technical requirements from customers to develop and maintain a library of technical documentation, specifications, and operations guides. Create Visio and Microsoft Word documents to translate business requirements into process flows and automated call flows. Translate technical information into clear, readable documents to be used by multiple audiences including both technical and non-technical personnel, as well as internal development, QA team… Show more Capture and analyze business, functional and technical requirements from customers to develop and maintain a library of technical documentation, specifications, and operations guides. Create Visio and Microsoft Word documents to translate business requirements into process flows and automated call flows. Translate technical information into clear, readable documents to be used by multiple audiences including both technical and non-technical personnel, as well as internal development, QA team, and external executives and analysts. Proofread and perform difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning. Ensure consistency, clarity, and quality in and across all types of documentation.

• Business Analyst

  • Jul 2015 - Mar 2019

  Norcross, GA Currently focused on capturing business, functional and technical requirements from customers to develop and maintain a library of technical documentation, specifications, and operations guides. Also, creates Visio and Microsoft Word documents of business requirements, process flows, and automated call flows. Translates technical information into clear, readable documents to be used by multiple audiences including both technical and non-technical personnel. Proofreads and performs difficult… Show more Currently focused on capturing business, functional and technical requirements from customers to develop and maintain a library of technical documentation, specifications, and operations guides. Also, creates Visio and Microsoft Word documents of business requirements, process flows, and automated call flows. Translates technical information into clear, readable documents to be used by multiple audiences including both technical and non-technical personnel. Proofreads and performs difficult and/or complex writing and editorial functions, including formatting and style sheet verification, copy editing, rewriting, revising, writing, proofreading, and production planning. Ensures consistency, clarity, and quality in and across all types of documentation. Reviews content of technical documentation for quality.



Young and Young Consulting

• Professional Training and Coaching

• President

  • Jan 2011 - Aug 2017

  Writing and marketing services for: Technical writing and editing of training manuals and user/client guides. Editing and coordination of online newsletters. Social media including blogs, creation and editing on online articles, and Twitter and Facebook media. Project management processes and documentation for online process asset libraries.

• Vice President

  • Sep 2009 - Dec 2010

  Young and Young Consulting provides technical writing, project management process asset libraries, training development and marketing services to IT, medical, and Project Management organizations. Specific projects include creation of web content and blogs, creation and updating of training manuals and editing for technical documentation.



GlobalWrites

• Technical Writer/Consultant

  • 2013 - 2015



Pinnacle Management Systems, Inc.

• Senior Consultant

  • 2010 - 2012

  Developed online knowledge base/help systems for multiple clients, wrote and edited online articles, newsletters and PowerPoint presentations, conducted online keyword and search engine optimization



Planview

• Software Development
• 700 & Above Employee

• Director, Education and Training Services

  • Jan 2008 - Apr 2009

  Managed Team of Training Consultants conducting Planview tool training at client sites throughout the US. Developed strategic training plans for clients to address multiple learning methods and job roles. Negotiated Statements of Work with clients to define training requirements and delivery. Wrote content for client-facing website promoting Instructor-Led and Remote E-Learning training programs



Integrity Consulting

• Technical Writer/Consultant

  • Dec 1998 - Dec 1999

  Houston, Texas, United States



Paranet Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • 1997 - 1998

  Managed individual business unit for Sprint/Paranet IT support services. Sold IT services to Houston and National companies. Sold computer-networking services to Fortune 1000 companies increasing revenue by 40% during first six months of branch operation, expanding into current clients and locating and closing new business. Managed profit and loss of branch, consistently exceeding profitability goals. Wrote sales proposals and directed engineering resources providing input for technical scopes… Show more Managed individual business unit for Sprint/Paranet IT support services. Sold IT services to Houston and National companies. Sold computer-networking services to Fortune 1000 companies increasing revenue by 40% during first six months of branch operation, expanding into current clients and locating and closing new business. Managed profit and loss of branch, consistently exceeding profitability goals. Wrote sales proposals and directed engineering resources providing input for technical scopes of work. Hired and managed branch technical analysts with 100% retention during tenure. Show less



Strategy Execution, A Korn Ferry Company

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Training and Customer Relations Manager

  • 1992 - 1996

  Directed Project Management Training Programs for IBM, AT&T, and NCR as well as Public Project Management Training Program. Managed customer relationships and implemented training programs for new customers.