Experience

Black Knight Financial Services

• India
• Banking
• 1 - 100 Employee

• Technology Business Consultant

  • Mar 2020 - Present

  Translate business rules requirements, including regulatory requirements, into business rules within the business rules engine. Document business requirements and translate them into solutions for the information technology organization. Serve as a liaison between the client and the information technology organization from project inception through implementation in order to provide customer-centric solutions that solve business needs. • Serve as a business rules engine writer with expertise in writing rules along with reading, writing and interpreting XML. • Provide daily status reports on progress made and time remaining to complete a given task. Handle tasks according to prescribed project priorities. • Work individually or within a team on technology business consulting projects to meet specific client requirements. Manage projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. • Analyze system impacts to other systems and procedures. Provide recommendations on best practices and changes in technology accordingly. • Conducts a variety of tests such as unit, system, integration, readiness, and acceptance tests. Execute tests using client data to be certain client needs will be met.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Business Analyst, Consumer Risk

  • Jun 2013 - Oct 2018

  Support the business rules configuration functions for the Automated Underwriting Business Solutions department of Mortgage Banking with a primary focus on product eligibility and credit policy related rules. Analyze, design and configure business rules for the Retail and Consumer Direct Channels in the DEV, IST, UAT and PROD environments. Act as liaison between the Mortgage Banking Business Partners and Information Technology groups to define and document business requirements for system enhancements, defect resolution or process changes impacting the mortgage banking systems. • Work with the Business Process Analysts, Product Managers, Capital Markets and Information Technology partners to determine viable options and approaches for meeting business needs. Correctly analyze current rules and identify required changes. • Support configuration needs of testing partners, coordinate timing of changes with those partners and participate in the confirmation and resolution of defects identified by testing. Testing completed with minimal defects and all defects corrected within 2 hours.• Assist business and IT partners with investigating reported production issues, determining severity and possible resolutions.• Adhere to all configurations and change control processes and insure status of all assigned work items is current in Quality Center/JIRA and all required documentation is captured and maintained.• Facilitate and/or participate in meeting discussions with Business and IT partners to define detailed business requirements, dependencies and constraints, cross impacts, current and proposed process flows, use cases and test scenarios. • Present business requirements to Business partners for approvals and ensure requirement deliverable dates are met.

• Rules Architect, Pricing Strategic Initiatives

  • Jul 2010 - Jun 2013

  Develop and maintain product and pricing rules for Correspondent Lending. Act as a liaison between technology and business users to analyze quality of system and optimize productivity for all business channels. Maintain accuracy in rule loading to support revenue goals, profitability targets and overall customer needs while adhering to strict corporate audit/regulatory requirements around rule creation, promotion and security. • Collect and analyze pricing and product information for translation into business rules. Successfully created and tested product and pricing rules with a 99.9% accuracy rate. • Evaluate product and pricing data in preparation of rule loading with a heavy consideration on rule maintenance in the long term. Rules were set up with the most efficiency for maintaining in the future. • Support the business partners to assure rules are accurate and meets requirements. All rules have been set up to optimize productivity for all business channels. • Implementation of new rule changes into production. Work with development to effectively implement rule changes within desired timeframes by the requestors. • Possess knowledge of mortgage lending product, pricing and lock policies while gaining familiarity of new changes to these policies. Accurately applied this knowledge to the creation and maintenance of the rules.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Senior Operations Analyst, Home Lending

  • Oct 2006 - Apr 2009

  Developed and maintained product and pricing rules for Wholesale and Retail Lending using an Internet based pricing engine. Rules were configured in a manner that ensures accurate responses and can be easily maintained at a future date. • Analyzed change requests and clarified areas of discrepancy/conflict with existing rules. Successfully analyzed and completed all change requests within 48 hours of receipt of request or earlier. • Identified and implemented the most appropriate and cost efficient solutions and configurations for new products and business needs. Projects completed timely, within budget and to the satisfaction of the business partners and requesters. • Guaranteed accuracy of eligibility rules to assure that the Line of Business does not incur financial losses resulting from programming errors. Successful implementation with 99.9% accuracy. • Ensured that change requests and UAT Testing approvals are documented in accordance with established procedures. Completed the required documentation for all changes made and received UAT approvals. • Supported the testing team with the testing efforts and the generation of test scripts. Ensured the correct testing was completed to meet demanding project timelines.



Citicards

• Jacksonville, FL

• Lead Analyst, IT Testing

  • Nov 2005 - Oct 2006

  Involved in UAT testing of a credit card application in a mainframe environment. Participated in all phases of the system development life cycle from requirements through implementation. • Represented the testing department in the gathering of requirements from the business and creation of the functional design document. Ensured the design document is clear and concise as to what is going to be tested. • Created test scripts and test scenarios to address all modifications from the design document. Successfully executed testing utilizing these test scripts and scenarios. • Supported implementation of major releases by validating the tested enhancements are working correctly in production.