Experience

Aga Khan Hospital, Kisumu

• Kisumu, Kenya

• Marketing officer

  • Jul 2022 - Present



Premiercare Hospital Group

• Kenya

• Public Relations and Marketing officer

  • Feb 2022 - Jun 2022

  overseeing and developing marketing campaigns conducting research and analysing data to identify and define audiences devising and presenting ideas and strategies promotional activities compiling and distributing financial and statistical information writing and proofreading creative copy maintaining websites and looking at data analytics organising events and product exhibitions updating databases and using a customer relationship management (CRM) system coordinating internal marketing and an organisation’s culture monitoring performance managing campaigns on social media. Show less



JUMUIA HOSPITALS (KAIMOSI)

• Kaimosi, Kenya

• Customer Care Executive

  • Sep 2016 - Feb 2022

  Tracking customer experiences across online and offline channels, devices, and touchpoints. Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities. Identifying customer needs and taking proactive steps to maintain positive experiences. Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications. Analyzing customer feedback on product ranges and new releases, as well as preparing reports. Performing product tests, evaluating after-sales and support services, and facilitating improvements. Documenting processes and logging technical issues, as well as customer compliments and complaints. Keeping informed of industry trends and new CRM technologies. Show less