Revenue Reconciliation Analyst

• Jan 2022 - Present

• Proactively manage deductions/disputes to meet metrics and goals through investigation with logistics, sales, finance, and other business partners • Maintain in-depth knowledge of our customer business practices and internal polices/requirements • Lead and direct requests and inquiries from internal and external business partners • Develop and demonstrate competency in business applications such as: SAP, FSCM, Microsoft applications (Power BI, Excel) • Learn and utilize new technology to drive root cause analysis and problem resolution relating to individual/team metrics • Identify, analyze, and implement financial savings opportunities while collaborating with cross-functional departments within Deliver and the Franchises • Drive process improvements that impact dispute management and dashboard measures • Participate and lead customer specific initiatives and OGSM tactics • Prepare and effectively present information in various settings and across organizational levels • Complete other process and project activities as assigned Show less

FSL Operations Specialist

• May 2018 - Jan 2022

• Provide superior, specialized service to DePuy Synthes sales consultants in a professional, timely and self-directed manner. • Perform customer-facing activities including order creation for loaner equipment in multiple operating systems. • Utilize high-level multi-taking and organizational skills. • Perform activities in 3PL backend systems, as well as CLS managed software. • Ensure internal quality controls are adhered to, as well as process and service quality guidelines. • Demonstrate leadership and develop and maintain effective business partnerships. • Work with the sales force to provide revenue management in the form of billing of audited sets as well as handling disputes. • Develop and manage projects that impact the FSL Network Show less

Senior Analyst Sales Compliance

• Aug 2016 - Dec 2017

•Assure that the Billing Compliance and Sales team have up to date written guidelines, standards, policies and procedures to promote compliance with Commercial and Government payer medical policy. •Ensure all related federal and state laws are documented and communicated to both sales & marketing. Provide input and assist with standard operating policy development in other departments to ensure they are consistent with billing compliance.•Responsible for medical policy review, analytics, and patient documents and information for accuracy, completeness and compliance with payer requirements to help ensure a clean claim can be submitted. •Knowledgeable on state and federal laws, regulations and Medicare/Medicaid and Commercial payer policies related to DME supplier requirements. •Identify and prioritize reimbursement risk issues. •Own individual projects as well as team projects with a high level of accuracy and attention to detail. •Participated in the Risk Assessment by interviewing Leadership. Show less

Portfolio Sales Representative

• Aug 2015 - Aug 2016

• Promoted to Portfolio Sales Representative to create a new role that was needed by the business to generate revenue.• Listened and understood the business need which helped in mapping out the processes. • Assisted leadership in creating a comp plan that helped incentivize and motivate PSR’s. • Participated in the pilot team that tested the processes and helped roll out the official role.• Investigated the progress and at same time, contributed by driving revenue.

Inside Sales Representative

• Feb 2012 - Aug 2015

• Responsible for acquiring and processing business in the medical device industry.• Collaborate with territory and clinical representatives in the field to achieve sales quotas. • Communicate with current customer base to market and sell the One Touch Ping and Vibe Diabetes Pumps. • Establish and build relationships with nurses and diabetes educators as well as insurance representatives to close business. • Manage the life cycle of a pump sale from start to finish. • Maintain relationships with patients, doctors, nurses, diabetes educators and insurance representatives. Show less

Domestic Distributor Relations Coordinator

• Jul 2011 - Feb 2012

•Responsible for maintaining and strengthening domestic distributor relationships.•Educate contracted distributors on the clinical needs of individual patients. •Assist in the process of distributor sales.

Senior Consultant

• May 2010 - Jul 2011

Operations Manager/Owner

• Jan 2001 - Jul 2011

Sales Representative

• 2005 - 2009

Sales Operations Administrator

• Jan 1999 - Jan 2001

Product Manager

• Jan 1997 - Jan 1999

Collections

• Jan 1995 - Jan 1997

Assistant Branch Rental Manager

• Jan 1993 - Jan 1995