Maureen (Jodoin) Santos
Reimbursement and Client Specialist at Ajinomoto Cambrooke, Inc.- Claim this Profile
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Bio
Joan Boulus David
Maureen is a detailed oriented manager with great organizational skills. Very thorough and precise.
Drew Bradley
It gives me great pleasure to recommend Maureen. We had been working together for six years during my tenure at Astra Tech. It became obvious that Maureen's natural skills set her apart from her peers, and she was always given additional responsibilities. She has been promoted several times during her tenure. Maureen gives new meaning to the term "multitasking." She can follow up on several issues at once, all the while displaying admirable patience and people skills. She has also suggested several ways to improve our customer service support and these were ideas were later adopted. Her problem solving skills, excellent communication, and dedication to achieving customer satisfaction always surpassed my expectations!
Joan Boulus David
Maureen is a detailed oriented manager with great organizational skills. Very thorough and precise.
Drew Bradley
It gives me great pleasure to recommend Maureen. We had been working together for six years during my tenure at Astra Tech. It became obvious that Maureen's natural skills set her apart from her peers, and she was always given additional responsibilities. She has been promoted several times during her tenure. Maureen gives new meaning to the term "multitasking." She can follow up on several issues at once, all the while displaying admirable patience and people skills. She has also suggested several ways to improve our customer service support and these were ideas were later adopted. Her problem solving skills, excellent communication, and dedication to achieving customer satisfaction always surpassed my expectations!
Joan Boulus David
Maureen is a detailed oriented manager with great organizational skills. Very thorough and precise.
Drew Bradley
It gives me great pleasure to recommend Maureen. We had been working together for six years during my tenure at Astra Tech. It became obvious that Maureen's natural skills set her apart from her peers, and she was always given additional responsibilities. She has been promoted several times during her tenure. Maureen gives new meaning to the term "multitasking." She can follow up on several issues at once, all the while displaying admirable patience and people skills. She has also suggested several ways to improve our customer service support and these were ideas were later adopted. Her problem solving skills, excellent communication, and dedication to achieving customer satisfaction always surpassed my expectations!
Joan Boulus David
Maureen is a detailed oriented manager with great organizational skills. Very thorough and precise.
Drew Bradley
It gives me great pleasure to recommend Maureen. We had been working together for six years during my tenure at Astra Tech. It became obvious that Maureen's natural skills set her apart from her peers, and she was always given additional responsibilities. She has been promoted several times during her tenure. Maureen gives new meaning to the term "multitasking." She can follow up on several issues at once, all the while displaying admirable patience and people skills. She has also suggested several ways to improve our customer service support and these were ideas were later adopted. Her problem solving skills, excellent communication, and dedication to achieving customer satisfaction always surpassed my expectations!
Experience
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Ajinomoto Cambrooke, Inc.
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United States
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Pharmaceutical Manufacturing
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1 - 100 Employee
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Reimbursement and Client Specialist
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Jan 2021 - Present
Cambrooke Therapeutics is a leader and global innovator in the field of advanced medical nutrition and Medical Food. We are passionate in pursuit of improving the lives of people with a variety of medical conditions and we are continually innovating new nutritional options targeted at a wide array of diseases. Cambrooke Therapeutics is a leader and global innovator in the field of advanced medical nutrition and Medical Food. We are passionate in pursuit of improving the lives of people with a variety of medical conditions and we are continually innovating new nutritional options targeted at a wide array of diseases.
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Self Employed
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United States
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700 & Above Employee
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Independent Consultant
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Jan 2019 - Dec 2020
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Dentsply Sirona
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Medical Device
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700 & Above Employee
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ERP Administrator
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Feb 2015 - Jan 2019
Develop, plan, and implement the Enterprise Resource Planning (ERP) system. Set deadlines, and monitors progress for the ERP system. Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs. Develop, plan, and implement the Enterprise Resource Planning (ERP) system. Set deadlines, and monitors progress for the ERP system. Evaluates and recommends changes to current and future ERP system requirements to meet organizational needs.
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Supervisor Customer Service
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Aug 2013 - May 2015
Motive and inspire associates to higher performance and build a strong talent pipeline for the future. Coaching, training and development. Manage Project Team training presentations Manage and create all Project Team Policies and Procedures. Investigate and resolve all returns and virtual warehouse complaints. Merging accounts in SFDC. Manage all virtual inventories and databases. Supporting our Shipping department for allocation/lot number issues and corrections. Input SIMPLANT Vouchers request. Manage key account pricing exceptions including price lists, price tabs (percentage discounts) and building payer accounts. Support ERP system - includes support of Movex users within Customer Service Show less
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Dentsply Sirona
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Medical Device
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700 & Above Employee
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Senior Customer Service Representative
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Nov 2004 - Sep 2013
A Swedish manufacturer and distributor of dental implants and dental surgery equipment. *Develop and manages tasks on special projects. * Respond to customer requests and questions regarding service, products and account information. Analyzes and rectifies customer concerns. * Process return authorizations and credits to customers accounts. *Receives and checks customer complaints, providing timely feedback to the Customer Relations Manager regarding customer concerns. * Create, monitor, manage District Sales Manger’s GS product inventory. Show less
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Customer Service Manager
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May 2003 - Nov 2004
*International and OEM sales*Ensure the Customer Service team provides an outstanding level of customer care through proper training and motivation of Customer Service personal.*Coordinate domestic trade show activities
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Customer Service
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Dec 1999 - May 2003
Manufacturing company consisting of four different manufacturers of operating room products and services* Processed phone and fax orders.* Completed return authorizations and resolved outstanding issues regarding orders.
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Customer Service
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1999 - 2004
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Tech
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1996 - 1997
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